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Reviewed October 28, 2012

My husband and I stayed 5 nights at this hotel a few weeks ago. From the front desk staff, to the restaurant/bar staff, we were ALWAYS greeted with a smile and felt welcomed! We loved that staff was happy, outgoing and engaging! During our stay, we had lost 2 memory cards somewhere in Animal Kingdom. We mentioned it to staff at breakfast the following morning, and they couldn't have been more sympathetic, accommodating and helpful. Staff went out of their way to offer suggestions and provide us with lost and found contacts. Thankfully, we were able to locate our cards! Our room was good size, clean, very comfortable and our view of Disney was definitely a plus, we especially enjoyed watching the fireworks from our balcony! There is plenty of parking and the lot is well lit. They also offer valet parking. Without a doubt, we recommend this hotel, and will stay again in the future!. Special thanks to Mike, Anita, Kathy, and Jussye for helping to make my husband's first visit to Disney extra special!

Room tip: Balcony room w/ Disney view
Date of stay: October 2012
  • Trip type: Traveled on business
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Thank SydneyLou1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevDirector, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded November 13, 2012

Thank you for your review. It is always nice to hear that our hotel staff went out of their way to ensure that our guests are happy and well taken care of. We have a great team and will be sure to share your comments with each and every team member mentioned. We're glad that you enjoyed the view from your Disney View room. We agree that the view of the lake and the fireworks offered from these rooms is spectacular. We look forward to seeing you back again soon.

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Reviewed October 28, 2012

Stayed here with family, it was an average hotel. You get what you pay for. The staff was great. They were very friendly and welcoming.
Pros: Good price, very reliable disney shuttle, nice staff, safe location
Cons: Outdated bedroom furniture, outdated bathroom fixtures
The hotel could use a "facelift". It isn't spectacular, but it isn't horrible.

Date of stay: November 2011
  • Trip type: Traveled with family
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1  Thank Alyssa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevDirector, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded November 13, 2012

Thank you for choosing our hotel for your accommodations and for your review. We are pleased that you enjoyed our convenient location, reliable shuttles and friendly staff and we hope to see you back again real soon.

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Reviewed October 28, 2012

This is the 2nd time I stayed at this BW. The rooms are a nice size, soft beds, plenty of pillows. Bathroom is clean. They have a sofa bed to accommodate another person, but it needed replacing. When I left a comment card about the sofa bed I was quickly responded to that replacements are already on order.

Date of stay: October 2012
  • Trip type: Traveled with family
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Thank Alyce O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevDirector, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded November 13, 2012

Thank you for your review. We are glad that you enjoyed the comfort, cleanliness and size of your guest room. As you mentioned, we have ordered all new sofa beds for our guest rooms which should be in place by the end of the year. We look forward to seeing you again real soon.

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Reviewed October 27, 2012

Just stayed with my family at your hotel for 6 days, we had the best time. Your staff was very helpful and kind. Ozzy the bellman was great helping us get around, so was the front desk staff, bartenders, etc..Everyone was great. The room was very clean and comfortable. Will be back again later this year.

Room tip: The Disney view room was excellent.
Date of stay: October 2012
  • Trip type: Traveled with family
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Thank dennis p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevDirector, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded November 13, 2012

Hello Dennis P. Thank you for your review and kind words about our hotel and staff. It is always nice to hear when any of our staff members help to make our guests experience a memorable one. We look forward to your return later on this year.

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Reviewed October 27, 2012

I booked this hotel through Best Western for an anniversary gift for my son and Daughter in law
They called to tell me that their room, King with Balcony, was gorgeous and the view was
awesome.
The staff were friendly and couteous and the housekeeing staff superb.
The long weekend away for their anniversay was an awesome time, a great place to stay, and a beautiful hotel.
They raved so much about it that we are actually thinking about booking there for a weekend ourselves.

Room tip: The King room with Balcony has an awesom view
Date of stay: October 2012
  • Trip type: Traveled as a couple
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Thank Pebbles17928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldChristopher, Rooms Division Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded October 29, 2012

Pebbles, Thank you for the review. I am glad to hear you Son and his wife had such a great time. You will definitely have to come and stay with us so you can enjoy our property yourself. Make sure and book a Disney view room so you get to see the fireworks right from your balcony. Again thank you for taking the time to review us and we hope to see you soon.

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