This property if one of the Disney Hotels and it was dirty and needed updating. We had to change our DIRTY sheets at 11:00pm our 1st night. Nothing like a day at Disney then you want to get a nice shower and get in to a clean bed and there is hair everywhere. Front desk staff did not care one bit. Housekeeping handed me a clean set of sheets that didn't even match and didn't bother to bring pillowcases, that was a 2nd call. Also, room didn't have a fridge. Every other hotel now days has them. Laundry area had such an odor because someone stuffed dirty diapers in it. I told housekeeping and the guy just said ok and did nothing. Carpets in the hallway could have used a vacuum. Needed help with airline boarding passes and the front desk just pushed me off and said go over there. Poor customer service.
- Official Description (provided by the hotel):
- Make memories to last a lifetime during your stay at the BEST WESTERN Lake Buena Vista Resort hotel! From our friendly staff to our Junior Omelet Chef breakfast program, we strive to add some extra magic to your Walt Disney World vacation. Our convenient location makes it easy to spend a full day at the theme parks, hassle-free. Simply hop on a shuttle bus to the Disney park of your choice and skip the lines at the entrance by purchasing your tickets ahead of time at our ticket concierge desk. With shuttles running continuously throughout the day, it's easy to stop back at the hotel for naptime or an afternoon swim in our heated outdoor pool. As a Disney Springs Hotel, we put you just minutes away from the excitement of Disney Springs (formerly Downtown Disney)! Enjoy numerous dining choices, one-of-a-kind shopping, and live entertainment nightly. Guests staying at the Best Western Lake Buena Vista Resort Hotel will also enjoy in-room walk-out balcony options. We are the only hotel on Hotel Plaza with these views! Your family will love our enhanced, kid-friendly amenities during your stay, including a heated outdoor pool and kids' pool, Pizza Hut Express on-site, arcade room, and our official Disney gift shop. Additionally, all 325 of our deluxe guestrooms offer a flat screen TV, high speed Wi-Fi, and a private balcony to provide you with all the comforts of home during your stay. The Best Western Lake Buena Vista Resort hotel is here to provide the perfect setting for you and your family to enjoy the Walt Disney World vacation of a lifetime. We hope to see you soon! ... more less
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- Also Known As:
- Best Western Lake Buena Vista Hotel Orlando
- Best Western Orlando
- Orlando Best Western