We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Crowne Plaza Orlando Downtown
Ranked #89 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Reviewed October 22, 2013

I stayed here because my son lives downtown, and he had to have surgery so I flew down and took my changes here, I was very pleased. The staff were very accommodating and the beds were very comfortable and clean. I only ordered room service once, I wasn't a fan. My only negative comments are they give you a coffee maker in the room but there is no frig ,,I would have to get ice to put my milk in, the air conditioner blows right on you. Other than that it was great. If you have a car, it's $15 a night to park.

Room Tip: they have a few of city or a view of lake
See more room tips
  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RGLA112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccssvb, Manager at Crowne Plaza Orlando Downtown, responded to this reviewResponded October 29, 2013

Dear RGLA112,

Thank you for taking the time provides us with your feedback. We are pleased to see you enjoyed our beds and cleanliness of the rooms. Our staff members take pride in providing excellent service and we are glad you had the opportunity to experience to true Crowne Plaza Service. We have various room types available that offer different amenities, including fridge, microwave and full kitchenette area. We hope you will have another chance to experience a different room in the near future.

Welcome back! Please let us know if you need special arrangements and it will be our pleasure to assist.

Regards
Catherine B.
Assistant Director of Guest Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (891)
Traveler rating
Traveler type
Time of year
Language
  • More languages

564 - 570 of 892 reviews

Reviewed October 18, 2013 via mobile

This hotel is located right off the highway but getting to the front is a little convoluted. Otherwise, nice hotel with modern decorations. Internet service is spotty. Also, housekeeping is a little delayed. They didn't come until 3p my first night.

Stayed: October 2013
Thank Erin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccssvb, Manager at Crowne Plaza Orlando Downtown, responded to this reviewResponded October 29, 2013

Dear Erin J.,

Thank you for taking the time to share your kind words, especially about our convenient location and the hotel decoration. Should you ever need anything or have special requests please do not hesitate to let us know, it will be our pleasure to accommodate accordingly.
We hope to see you soon.

Best Regards
Catherine B.
Assistant Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

I always choose the Crowne Plaza when staying in downtown Orlando. It has easy access to I-4 and the downtown business district. The hotel restaurant is good, but if you want to eat out, there are many choices of every type food you can imagine within an easy drive. I've always found the property to be well maintained and clean, and the rooms are exceptional. The staff goes above and beyond to make your stay comfortable and relaxing.

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccssvb, Manager at Crowne Plaza Orlando Downtown, responded to this reviewResponded October 29, 2013

Dear Tony B,

Thank you for being a royal member of Crowne Plaza Hotel we are glad to hear your stay with us has been a rewarding one. Thank you for the candid words in regards to our restaurant and especially our staff. We are conveniently located within a mile of downtown venues and our complimentary shuttle is available 7days a week between 7:30am-11pm.

We are looking forward to your next visit.

Best Regards,
Catherine B.
Assistant Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

This hotel was very nice and the beds (and pillows) were extremely comfortable. Being that the hotel was close to the highway and downtown it was very quiet. Staff was really nice and helpful. There was an issue with the hot water when we got there but it was corrected within a few hours. For the inconvenience they offered all of us a free breakfast (breakfast wasn't complementary). Parking wasn't free (kinda pricey) but that was expected.

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kenneththomasjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccssvb, Manager at Crowne Plaza Orlando Downtown, responded to this reviewResponded October 15, 2013

Dear Kenneththomajr,

Thank you for taking the time to share you feedback. We get very nice compliments for our beds and pillows to be so comfortable as well as the excellent staff we have, so we are glad to hear you enjoyed that. Accept our extended apologies once more for the inconvenience with the hot water, but we are glad to see you were well compensated.

Please reach to us if you have any future arrangements when you return here at the Crowne Plaza. We look forward for your return!

Kind Regards,
Catherine B.
Assistant Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2013 via mobile

I came on a family trip to Orlando to go tk Halloween Horror Nights. We booked out stay on travelocity.com and when we arrived to check in they told us that they were full so there were no more rooms with two beds. So they gave us a room with a king sized bed and a twin sized pull out mattress. We only spent half an hour in the room because it was time to go to HHR. When we came back, we pulled out the bed to realize that there were no sheets for the bed in the room. I called the front desk to ask for some and its been 15-20 min and we still have no sheets. To top that all off, I looked under the sofa and there's an M&M and crumbs all over the floor. This is NASTY!! We will definitely never be staying here again.

Stayed: October 2013, traveled with family
3  Thank Ally M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this reviewResponded October 31, 2013

Dear Ally M,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

For the price, no so bad. Attractive decor, friendly staff. My only complaint was that the driver for the hotel forgot and didn't pick up when I called from the shopping center to be picked up. But the manager came directly and even bought me supper to say she was sorry. he had turned off his phone. :( Not bad.

  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tamster312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccssvb, Manager at Crowne Plaza Orlando Downtown, responded to this reviewResponded October 14, 2013

Dear Tamster312,

Thank you for taking the time to provide us with your candid feedback. It is a pleasure to hear your transportation was well recovered by our Valet Manager. Thank you for the kind words regarding our friendly staff and attractive décor.

We hope to have you back here in Orlando downtown soon!!

Best Regards,
Catherine B.
Assistant Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013

decent for what it is.
Its a little shop worn and bland, no recognition for Royall Ambassador, noisy AC but did what I needed
they gave me a suite but it was rigth next to the highway and my ear plugs I always carry came in handy
Dont think would go back

Room Tip: get roons away from elevators and busy street
See more room tips
  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lgppres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccssvb, Manager at Crowne Plaza Orlando Downtown, responded to this reviewResponded October 14, 2013

Dear Igppres,

Thank you for taking the time to share your feedback. We are sorry to hear your stay was not as satisfactory in regards to the AC and the highway noise. We train our employee well in understanding the importance of our IHG members and take pride in greeting them as well. However, Intercontinental Hotel is the only selected brand that participates in the Royal Ambassador Program, therefore our team will not have access in recognizing the Royal Ambassador membership. Furthermore, we are glad to see that you were upgraded to one of our popular suites for being an IHG Member.

If there is anything we can do to assist with future reservation, we certainly welcome you to contact us directly and it will be our pleasure to help with anything.

Kind Regards,
Catherine B.
Assistant Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Orlando hotels
Central Business District
DoubleTree by Hilton Orlando Downtown
Aloft Orlando Downtown
#104 of 340 in Orlando
457 reviews
Central Business District
Embassy Suites by Hilton Orlando Downtown
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Orlando Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Orlando Downtown

Address: 304 W Colonial Dr, Orlando, FL 32801-1132
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Orlando
Price Range: $148 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Orlando Downtown 3.5*
Number of rooms: 227
Official Description (provided by the hotel):
Experience the Crowne Plaza Orlando Downtown, the newest choice among downtown Orlando hotels. Located off I-4 in downtown Orlando, this address provides easy access to everything to see and do in Orlando. The urban, chic Crowne Plaza Orlando Downtown is walking distance to downtown's impressive entertainment venues such as Amway Center home of Orlando Magic, the Dr. Phillips Center for the Performing Arts, 6 miles from Universal Studios, Sea World Orlando and 15 miles from Walt Disney World Theme Parks. The Crowne Plaza Orlando Downtown is 4 miles from Orlando Executive Airport (ORL), fabulous shopping, and a vast array of restaurants and nightclubs. We are only 13 miles from Orlando International Airport (MCO) and 10 miles to the Orange County Convention Center, Daytona 500 is only 48 miles away, and we are only blocks from Camping World Stadium home of the Russell Athletic Bowl, AutoNation Cure Bowl, and the Florida Classic. Known as The Place to Meet, the Crowne Plaza Orlando Downtown Hotel is a premier venue for meetings and groups, and is located close to industry leaders such as Sun Trust, Wells Fargo, HD Supply, Orange County Courthouse, FAMU Law School, and Orlando Regional Medical Center. We are proud to be a Green Lodging hotel and our dedicated team of professionals look forward to providing the ultimate in service. We are a 100% non-smoking hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Expedia, Travelocity, Cancelon, Priceline, Hotwire, TripOnline SA, HotelQuickly and getaroom.com so you can book your Crowne Plaza Orlando Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Orlando Downtown Hotel Orlando
Holiday Inn Orlando

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing