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“Just ok” 3 of 5 bubbles
Review of Crowne Plaza Orlando Downtown

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Crowne Plaza Orlando Downtown
Ranked #164 of 335 Hotels in Orlando
GreenLeadersGold level
Chicago, Illinois
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Just ok”
3 of 5 bubbles Reviewed December 6, 2012

The rooms were decent. Nothing special. Location not so great. Seedy area. If you are looking to be close to the bars and restaurants downtown, it's about a 3 minute drive. Also close to where the Magic play. This hotel is literally right next to the highway.

Room Tip: the rooms have these fake balconies and the door does not open nor do any windows.
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Shelley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaOrlandoDT, Manager at Crowne Plaza Orlando Downtown, responded to this review, December 15, 2012
Thank you for the comments about our property.

We are indeed very close to the Amway Arena where the Orlando Magic play games. This location is also right in the downtown area with nearby bars and restaurants that our complimentary shuttle can take guests to. Nearby are also many historical district homes and locations as well as a handful of beautiful parks all within a couple miles of our hotel.

There is a bit of contruction going on in different parts of the downtown area which may lead to some of our guests questioning the quality of our area. I assure you and any potential guests that downtown Orlando has an enormous amount of positive change occuring in different performing arts venues (such as the Amway Arena) and upgrades over the last few years which has made this area easy to travel in, helping local businesses to thrive.

We always invite guests to stop by the front desk or give us a call if they have questions or concerns about nearby areas, venues or directions. Thank you for the feedback!

Thank you for choosing the Downtown Crowne Plaza.

Sincerely,
Austin Allen
Assistant Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (175)
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Florida
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed December 3, 2012

This hotel is filthy and the staff is rude and ungreatful. No apologizes when they made a mistake and asked me to clean up a mess that was an accident! Room was gross and had dust and a bad odor. Sent email to customer service and auto reply says 5 days to hear back. They do not care about the customer at all. AVOID at ALL costs.

  • Stayed December 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank GolfGuyFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaOrlandoDT, Manager at Crowne Plaza Orlando Downtown, responded to this review, December 15, 2012
Thank you so much for the feedback on our property. I'm reviewing the comments that you have left concerning your recent stay at our hotel and it seems as though you quite a bad experience so I apologize.

We are always looking for ways to improve our location and the quality of the guests stay so your feedback is very valuable to us.

Typically when guests have an issue or concern they will contact our front desk agents and inform them so that management can rectify problems that arise during the guest's stay. If we do not get feedback during your stay about what exactly seemed filthy or which agents you felt were rude to you then it becomes very difficult for us to investigate your concerns.

I have passed all of these notes to our housekeeping director so that she can inform her staff about the room complaints. I know that our houskeeping team trains and is supervised closely, so a claim that a room was left dusty or had some sort of odor will be taken very seriously.

I would also like to add that every single one of our team members at our location is 100% dedicated to customer service. We care deeply about every single guest who stays at our property and will always go out of our way to help a guest who needs our assistance. All we ask our guests is to keep us informed so we can resolve issues in a timely manner, specifically right when a problem arises.

If you could give us more details on the issues you faced I would greatly appreciate it. With feedback from guests like you we will be able to improve even further. Feel free to ask for me if you call and I will share the information with the appropriate managers.


Thank you for choosing the Downtown Crowne Plaza.

Sincerely,
Austin Allen
Assistant Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
65 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 bubbles Reviewed November 30, 2012 via mobile

This was the hotel assigned to me through Priceline's "name your price" deal. I got a really, really great rate.
I immediately came here to check out the reviews and noticed everyone complaining about the road noise so upon check in I made sure to ask for a room furtherst away from the highway.

When I got to the room, I was super impressed. It's very spacious with a small sectional couch seating area and updated decor. The beds and pillows were so, so comfortable. It felt like a little studio. It was hands down the nicest room I have stayed in during my Orlando overnights for work.

I ate dinner at the bar. The food was decent and the service was great. All of the staff members were really nice.

But then there is that road noise.

Even though I was towards the back of the hotel, opposite of the highway and facing the lake, the road noise was relentless. And the trains? Oh my, the trains and their obnoxious noises. It sounded like they were going through the lobby, no joke. Both the highway noise an the trains kept me up the majority of the night.
I am a light sleeper so that was probably part of it but I feel like even if you're a heavier sleeper, the noise would be a bit much.

The only other negatives was the prices of the food were on the high side and the $13 self park rate is a little steep.

I would have LOVED to have made this my home base hotel for my Orlando stays but since sleep quality is the key to a good hotel, I have to say I won't return. I will definitely check out other Crown Plaza hotels elsewhere though!

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NoleGirl0923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaOrlandoDT, Manager at Crowne Plaza Orlando Downtown, responded to this review, December 15, 2012
Thank you so much for your input. I very happy to hear that you got such great guest service at the Bite Bistro and with our agents at the front desk!

I'm so sorry that noises from the highway and train kept you up when you stayed with us. Like any downtown hotel we are subject to the downtown area noise but clearly your sleep was disturbed because you are a light sleeper so I apologize.

Whenever we have extremely light sleepers at our property our agents can offer a couple of noise solutions just like other hotels in city areas. We have high quality ear plugs and also noise machines that we lend to some of our regulars who need white noise to sleep.

Thank you for all of the positive and constructive feedback. If you are willing to give us another chance to impress you we would be happy to accomodate you during your regular visits to Orlando. Otherwise, I thank you on behalf of all Crowne Plaza hotels for being so loyal to our brand.

Thank you for choosing the Downtown Crowne Plaza.

Sincerely,
Austin Allen
Assistant Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed November 28, 2012 via mobile

My husband and I stayed 2 nights here as a little weekend excursion and agreed with each other that they miss the mark on a lot of little things. The parking lot is tight and it would be nice if there were posted signs on where to exit. My husband has a large truck and navigating was tough. The service was friendly and helpful but when we got to our room we were a little disappointed. While the view was pretty neat (downtown) the noise from the interstate was loud. A better seal on the doors (which don't open) or something to help would have been nice. The thing that really sticks out in my mind though is the mold in the shower. It looked like they had just caulked but didn't clean certain areas. The grout lines (some) were black. And my husband didn't appreciate that the remote to the tv didn't have menu options so the size of he picture was off and that the phone is across the room so if you're sleeping you have to get up and out of bed to answer or make a call.
Overall not bad for the price, but they could be a lot better by doing simple things.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BDubs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaOrlandoDT, Manager at Crowne Plaza Orlando Downtown, responded to this review, December 15, 2012
We appreciate your response in regards to what we could do better.

The parking lot can be a bit tricky for a larger truck to get in and out. However, we do have another access point that we use for large trailers and trucks to enter the back corner of our lot with plenty of truck parking. We are more than happy to help make parking access easy. Just ask any of our front desk team for assistance.

I see your comment on the seal of the balcony door perhaps being faulty in your room, I have engineering investigating rooms for any seals that may be problematic though this would be the first time it's been an issue.

I'm so sorry that there appeared to be dark spots in the shower. I do assure you that our engineering staff is very seasoned and that they take pride in the upkeep of all rooms and bathroom areas. I have our Chief Engineer investigating this issue to discover the cause and the actual issue at hand.

At our property our agents are always ready to remedy any issue at all, so the next time you visit our location inform us right away when there is any problem and we will get it resolved for you. Thank you again for the suggestions that will surely help us improve even more.


Thank you for choosing the Downtown Crowne Plaza.

Sincerely,
Austin Allen
Assistant Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed November 25, 2012

I stayed here for 2 days for Thanksgiving with my family. I was told that this was a 4 star hotel by hotwire, but at best it is a 3 star. First of all, it is located on the outskirts of Downtown Orlando, also known as the ghetto! I wanted to purchase a few snacks from a supermarket less than a mile away, when a man who was standing by the store parking yelled at me saying "nice car". Needless to say, I didnt get out of my car and just left without making a purchase. This hotel is about 9-10 miles away from Universal studios and Islands of adventure, so it is somewhat of a drive. Some of the positives were that the staff at the hotel were always helpful and courteous, free wifi, and everything was always nice and clean. Self parking is an additional $13 fee per night.

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Liz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaOrlandoDT, Manager at Crowne Plaza Orlando Downtown, responded to this review, December 15, 2012
Thank you so much for your feedback. I'm happy that our guest service agents were helpful and courteous. We appreciate you choosing us for your Thanksgiving vacation!

As far as our location goes, like most cities, we are close to many different areas being so nearby Interstate 4. The hotel itself is located less than 1 mile and on the same street as Orlando's new Amway Arena. Next to the hotel is the entire downtown area for Orlando including fantastic restaurants, clubs, bars and cafes. The hotel itself is also right next to Lake Eola, the symbol for "The City Beautiful".

The next time you visit make sure to ask our front desk agents for suggestions to locate nearby shopping or dinner suggestions as we are always interested in your satisfaction. We also have a shuttle that goes in a 3 mile radius downtown which includes a nearby mall, downtown itself and shopping for clothes or toiletries.

Feel free to call the hotel to find out more details about the area and the services we offer to help you enjoy your stay the next time you visit.


Thank you for choosing the Downtown Crowne Plaza.

Sincerely,
Austin Allen
Assistant Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed November 19, 2012

Stayed here for vacation and work. The hotel is nice with very big rooms. Biggest problem is it is right next to the interstate and the road noise was loud, enough to keep me up at night and wake up early in the morning. They also charged me for parking, but I did not have a car. They gave me a refund when I called.

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ChicagoTony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaOrlandoDT, Manager at Crowne Plaza Orlando Downtown, responded to this review, December 15, 2012
I'm glad that you enjoyed the rooms at our property. I apologize for the road noise that bothered you during your stay. I am also sorry that we misposted the parking charge onto your room. If there are any other issues with your bill feel free to call our hotel and ask to speak with me and I would be more than happy to assist you.

The next time you are in Orlando ask one of our associates about our upgrades to our King Suites as they have a seperate bedroom and guests have mentioned that those types of rooms are extra quiet. Also, we are investigating the newest technology available to ensure that the handful of guests who are sensitive will have less trouble with road noise.

Thank you for choosing the Downtown Crowne Plaza.

Sincerely,
Austin Allen
Assistant Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 10, 2012

We really enjoyed our stay in the hotel. The room was large and nice but especially at night it was a little loud because of the highway. The hotel offers a shuttle which drives you downtown and also picks you up again. Breakfast was really nice.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nicole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Orlando Downtown

Property: Crowne Plaza Orlando Downtown
Address: 304 W Colonial Dr, Orlando, FL 32801-1132
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Orlando Downtown 3.5*
Number of rooms: 227
Official Description (provided by the hotel):
Experience the Crowne Plaza Orlando Downtown, the newest choice among downtown Orlando hotels. Located off I-4 in downtown Orlando, this address provides easy access to everything to see and do in Orlando. The urban, chic Crowne Plaza Orlando Downtown is walking distance to downtown's impressive entertainment venues such as Amway Center home of Orlando Magic, the Dr. Phillips Center for the Performing Arts, 6 miles from Universal Studios, Sea World Orlando and 15 miles from Walt Disney World Theme Parks. The Crowne Plaza Orlando Downtown is 4 miles from Orlando Executive Airport (ORL), fabulous shopping, and a vast array of restaurants and nightclubs. We are only 13 miles from Orlando International Airport (MCO) and 10 miles to the Orange County Convention Center, Daytona 500 is only 48 miles away, and we are only blocks from Camping World Stadium home of the Russell Athletic Bowl, AutoNation Cure Bowl, and the Florida Classic. Known as The Place to Meet, the Crowne Plaza Orlando Downtown Hotel is a premier venue for meetings and groups, and is located close to industry leaders such as Sun Trust, Wells Fargo, HD Supply, Orange County Courthouse, FAMU Law School, and Orlando Regional Medical Center. We are proud to be a Green Lodging hotel and our dedicated team of professionals look forward to providing the ultimate in service. We are a 100% non-smoking hotel. ... more   less 
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Also Known As:
Crowne Plaza Orlando Downtown Hotel Orlando
Holiday Inn Orlando

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