While the property and rooms were very clean they seem to have a security problem. After our return to the hotel my son was hungry. I ordered a pizza using a flyer that was in the room. First, it was terribly overpriced $36 for a 16" pizza. When it arrived I was surprised that they told me that I would have to come out to the parking lot to pick it up. On the way back to the room I inquired at the desk and was told that they had no policy preventing delivery to the room. The Pizza was horrible much smaller than advertised and extremely poor quality! I called them back 3 times and was placed on endless hold each time. At this point I decided to drive to the address on the flyer and return the product. On the way out of the hotel I stopped at the desk to inform them of the situation so others might be warned. I was shocked to find out that they were fully aware and was told that people were sneaking into the hotel and slipping the flyers into the rooms. I was told they had even called police. They also told me not to go to the address on the flyer because there was nothing there! I suggested to the desk clerk that i felt that the fact that the hotel knew about this that they should take some responsibility. The clerk told me that she would seek some kind of room credit.. (No credit was given). I have since had to cancel my credit card due to fear of fraud. I travel extensively professionally and am not at all satisfied with the way that this was handled. Nice hotel but very poor security.
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- Also Known As:
- Springhill Suites Orlando Airport Hotel Orlando
- Orlando Springhill Suites