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“Maybe it was just the day???!!!! for the Extended Stay...Not the Deluxe”

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Extended Stay America - Orlando Theme Parks - Major Blvd.
Ranked #245 of 340 Hotels in Orlando
Reviewed June 17, 2013

My hotel experience was full of blunders.... A dirty room, an unaccommodating staff, broken down internet access for the first half of stay, surcharge to use 21st century web access and an afternoon full of banging and building above my room as the hotel remodeled the third floor, laying floors until about 7pm.
Maybe it was just me........but not what I would consider a great stay....

ON THE UPSWING!!!!
The room itself was nice and big and had all the amenities that most ES have. ( kitchen, seperate living area etc.)

Corporate was very accommodating and on top of the situation (called after the lack of assistance from FDR), ensuring that things will be corrected and eventually were......... The young lady who checked us in became more cordial after the corporate office called. The housekeeper was friendly as they came to remove the old dirty q-tips, trash and dried ramen noodles from under the pull-out couch and eventually, the internet services began to work again, albeit slow and archaic to normal present day speeds. The check out was delightful and another FDR ( beautiful african american girl) was sure to listen and take my name and number for her manager. (BTW: the manager and Corporate gave follow-up calls with a future comp stay at any Extended Stay)

Overall, I will try the Exended stay again, on their dime and see if it was just the day,,,, or just their way..... I'll keep you updated.

Room Tip: Try the Extended Stay plus right up the road.... They have a pool and fitness center and a simple br...
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  • Stayed: May 2013, traveled with family
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3  Thank cdorsey69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orlando Theme Parks - Major Blvd., responded to this reviewResponded June 19, 2013

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were checked in to a dirty room and our staff was not accommodating to you. To uphold our company's high standards, we will be conducting a more detailed inspection of our rooms before releasing them to our guests moving forward. As well, I am very sorry about the the disturbances you experienced because of construction noise. Still, I am very glad that we were able to correct this by providing a free night at any of our hotels.

Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. If you have any additional feedback, please reach out to me at ous@extendedstay.com. Thank you for choosing Extended Stay Hotels. We hope you have the opportunity to use your complimentary stay certificate to see you again in the future.

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256 - 262 of 590 reviews

Reviewed June 6, 2013

Looking for a great deal? This is it. We booked through Hotels.com and saved about 50% on our rooms. Clean rooms. Include cook top, microwave and full size fridge. Front desk VERY helpful and the hotel is walking distance to the park. (less than a mile) Don't want to walk? A taxi is only $5-$6. Not a bad deal! We will definitely stay here again.

  • Stayed: June 2013, traveled with family
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1  Thank StAugLvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orlando Theme Parks - Major Blvd., responded to this reviewResponded June 13, 2013

Thank you for posting such a positive review. I am glad to read that you were pleased with your stay at our hotel. As well, I am so happy that you enjoyed the room, being so close to the park and the friendliness of our employees.

Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

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Reviewed May 30, 2013

We stayed for 6 nights. The location is still minutes away from Orlando Studios and we actually saw some folks walking to the attraction. It is about 10 minutes away from the airport and very convenient to restaurants and to the International Drive outlet center. About 15 minutes away from Disneyland resort.
The room was comfortable with a small dining table and a stove and kitchen utensils. It is clean but they do not provide toiletries so be sure to bring your own. They also do not provide housekeeping for any stay lesser than 8 nights. We have no problems with that but you can bring your towels to the front desk to change for clean ones.
The receptionist is friendly but we were out most of the time that we did not even go through the reception (they have a side door which was nearer to our room). There was one morning that the fire alarm went off and it was the room opposite us as they were cooking and did not open the window. But the alarm was shut off pretty quickly
The rate is very reasonable, considering that you are smack in Orlando. The trolley service stop is right outside the hotel but we did not use that as we had a rented car.
Good value and we will definitely stay here again.

  • Stayed: May 2013, traveled as a couple
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1  Thank klgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Orlando Theme Parks - Major Blvd., responded to this reviewResponded June 3, 2013

It is so rewarding to read that you had a such great stay with us. Thank you for your comments. I am glad to read that you were pleased with the cleanliness of the room, convenience of location, and friendliness of the staff. Our goal is to give our guest the best possible experience, and I am very glad that we were able to accomplish that. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area!

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Reviewed May 6, 2013

These are effectively self contained flats (UK term) where you have a bed/ sitting room adjacent to a kitchenette area with a bathroom (shower- bath combination). We had a double bed unit and it was definitely large enough. We specifically want a 'base' from which to visit the theme parks and area - but the room was comfortable enough that we ended up watching episodes of our favourite tv shows (Supernatural, Bones etc) before going out in the mornings.
PROs - the staff were exceptionally helpful. When we informed them that we had a problem with the air con about 22:00 one evening, it was all fixed by our return from lunch the next day. They were always friendly, especially Adlin, who was on desk most of our time there.
There are saftey deposit boxes at the front desk where you can leave your passport (if you're safety minded like we are) - but you need to ensure you don't lose the key they give you as it's the only one.
Towels are changed every Saturday along with the room clean - but you can go down every day and exchange them at the Desk if you need to.
For your own laundry of clothes etc there is a laundry room on the ground floor - as big as a smaller UK laundrette. It's accessible with your room card and also has two vending machines (with chocolate; drinks; biscuits etc!).
CONs - Hmmm... not many really. The price is such good value for money that it's difficult to argue with. The Hotel is marked as a two star - but in English terms I'd definitely put it no lower than a three star. Maybe you could say that the furnishings could be updated (but you'd be picky for the price). Our room did carry cooking odours from previous tenants when we arrived - but we bought a couple of air fresheners for a dollar and the problem was solved.
OVERALL: Very comfortable. Friendly. Safe walk to Universal Studios. Excellent Value for Money.
VISITORS TIPS: There is a Walgreens close by (ask the desk staff) - this is like a UK Pharmacy only they sell quite a lot of drinks and snacks etc. Great for smaller items and, again, safe to walk to.
Transport-wise, the I Ride Trolley Bus stops outside the Hotel (go online to the I Ride website and purchase your passes before you arrive. You'll get a print out to give your driver when you first use it and he/she will give you a Pass). That will take you onto International Drive, where there are a lot of minor attractions; plenty of places to eat (Dennys! We love you so much); and a Premium Outlet at each end where you can buy from big name brands at cut rate prices (go to Ross at the North end of I Drive - it's like T K Maxx only much much better). The I Ride is a big green bus with two lines - the Green Line (stops outside the hotel) and the Red Line. Both lines travel up and down International Drive, but they go down different roads at some points. Because they're both green - check the FRONT of the bus for the amber LED sign to see whether it's Green line or Red line ( http://www.iridetrolley.com/pdf/marker-map.pdf ).
There is also a Lynx Bus stop outside the Hotel that will take you to Universal if you have difficulty walking or it's raining or you're just tired. Lynx 7 day passes are excellent value and can be obtained from the Visitors Centre on I Drive (stop 20 on the I Ride Red Line).
If you're planning to go to Disney (we did both Universal and Disney), you'll need to get the I Ride from the Hotel onto International Drive (we always stopped off at Transfer Stop 7 round the corner to have breakfast at Denny's! Bacon Paradise! and then got back on) and then stay on until you get to Stop G13. This is outside the Renaissance Hotel and you change at this same stop to get on the Lynx number 50 to get to Disney. That'll take you to Downtown Disney (a shopping centre sort of place) and then finally on to the Disney Transportation Centre (long journey of about an hour ).

  • Stayed: April 2013, traveled as a couple
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7  Thank 766DaveR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orlando Theme Parks - Major Blvd., responded to this reviewResponded May 24, 2013

Thank you for posting such a detailed and positive review of your recent stay at our hotel. I truly appreciate your comments regarding the helpfulness and friendliness of our staff as well as the various hotel amenities. As well, we are so glad to hear that our location was a big factor in making your stay a pleasant and comfortable one.

The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

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Reviewed April 18, 2013

This Extended Stay America Hotel has beautiful rooms. They were large and well appointed.
There were two beds, large closet, nice big bathroom, Great Televsion, Sofa and lamps,
Kitchen with stove, refrigerator, sink, dish washer, table and chairs. Really very nice for a long stay when you are tired of restaurant food, or want to save money. Close to many shopping and dining areas within walking distance. The " I Ride " Trolley will take you just about anywhere, including the Theme parks, for low cost.

Room Tip: I have no opinion as to a good room as I only saw and stayed in the one.
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  • Stayed: March 2013, traveled as a couple
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Thank Jeannette A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orlando Theme Parks - Major Blvd., responded to this reviewResponded April 25, 2013

Jeannette - Thank you for your positive review of our property. We are so happy to hear that you enjoyed your stay with us and all of the amenities our hotel has to offer. We look forward to seeing you in the future, should your travels bring you back to the Orlando Universal area.

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Reviewed April 12, 2013

Silent rooms with complete kitchen (full size fridge) and all the gear to use it (pans, dishes, cutlery, cups, etc.). Considering this and the location (800m from Universal Studios gates), it's a great deal. Staff is really helpfull and friendly. The hotel receive packages if you buy something on line. The only thing I could mention as not so good is that the hotel is a little overdated, but nothing you can't deal with... It's like your grandmother's house... =)

  • Stayed: April 2013, traveled as a couple
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1  Thank felippettibsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

Thoroughly enjoyed our stay at this hotel. Rooms were clean and well kept. Great location. Front desk staff were great and made sure we felt welcome. Even remembered us from a previous stay. We will definitely recommend this hotel to anyone who asks and would certainly stay here again.

  • Stayed: March 2013
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Thank Joannebennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Orlando Theme Parks - Major Blvd.

Address: 5620 Major Blvd, Orlando, FL 32819-7959
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #245 of 340 Hotels in Orlando
Price Range: $94 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orlando Theme Parks - Major Blvd. 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
Extended Stay America - Orlando-Universal Studios features 123 guest rooms with fully equipped kitchens, recliner, free wifi, and a guest laundry. The hotel is within a mile of Universal Studios, and conveniently close to the Orlando Convention Center, Sea World, and Disney parks. An I-Ride trolley stop is located at the entrance to the hotel. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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Also Known As:
Extended Stay America Orlando-Universal Studios Hotel Orlando
Extended Stay Orlando
Orlando Extended Stay
Extended Stayamerica Orlando

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