Beware of this hotel! My boyfriend and I stayed there 3 nights, November 7th-10th, to work at the EDC. The lobby was outdated and it looked more like an airport terminal, but check-in was a breeze thanks to Robin. When we arrived to our room #305, we noticed that the sheets had not been changed since the last guests occupied the room- there was hair and stains on the bottom sheet. Housekeeping arrived promptly after we called housekeeping but when they arrived, they asked us "which one", to which we replied "ALL of them". While the housekeeping attendant was in the room, we noticed that there was a wasp in the room. The housekeeping attendant did not seem surprised and did not offer his help, so my boyfriend used a bathroom towel to kill it. We took advantage of the BOGO 1/2 off drink coupon we received at check-in and visited the unimpressive hotel bar. The bartender, Stephanie, was friendly and gave us a wonderful suggestion for a local bar called the Bloodhound Brew. Later, when we went to get ice from the machine, we found an empty beer bottle in the ice. (It was still there on Sunday.)
On Friday morning, we decided to have the hotel's breakfast buffet. The staff was very friendly. For $7 per person, they offered disappointingly overcooked eggs that had turned grey, and cold potato cubes and sausage links, in addition to cereal and milk, toast, orange juice, and coffee. They did, however, offer a DIY waffle station that was better than I expected, but we could not to eat there again.
After 12 hours of grueling work, we return to our room Friday night to discover that housekeeping had changed our sheets again, but they did not replace our dirty towels for fresh ones- there was only 1 towel left. When we called housekeeping there was no answer and we had to leave a voicemail. When we called the front desk to ask for fresh towels, the staff member ask us to come down to the front desk to get towels. There seemed to be only 1 staff member working that night.
Then, on Saturday night, a guest at the hotel decided that it would be funny to pull the fire alarm. There was mayhem and no one who worked at the hotel seemed to know what was going on. There was no fire exit map posted anywhere in the room so we had no idea where to go.
In addition to all my complaints with this hotel, the worst part is that I got bitten by bed bugs on my back and ankles!! All in all, I think this hotel is in a great location and it has a lot of potential but it needs a complete overhaul, starting with fumigating every room!! I was very disappointed and I doubt that I will ever stay there again.
- Official Description (provided by the hotel):
- Ramada Downtown Orlando is centrally located between the downtown Orlando financial district, the Orlando Citrus Bowl and Universal Studios Orlando. The hotel is at the intersection of I-4 and John Young Parkway in Orlando, FL providing quick access to all areas of Orlando, FL. Ramada features Standard Double Bed rooms, Deluxe King Bed rooms. The property is under new ownership and is preparing to undergo a full renovation. At this time all amenities are closed for renovations. ... more less
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- Also Known As:
- Ramada Universal Studios
- Ramada Plaza Orlando Resort East Universal Studios
- Ramada Plaza Resort Universal Studios
- Ramada Orlando
- Orlando Ramada