The Hotel overall is very nice, well kept, not perfect but its ok. When we got there the front desk clerk, a black skinny lady was not friendly at all. She did not say anything rude or improper, but she had a nasty attitude, did not care to even crack a smile at us, she had a straight face and not even a "enjoy your stay" or anything like that...horrible customer relations skills. We didnt get our room cleaned after the first day, beds were never done and we did make sure the "do not disturb" sign was not at the door knob. Cleaning service needs a lot of improvement.They offer free breakfast, which consists of biscuits, sausage and gravy, boiled eggs, bagels, cream cheese, oranges, apples coffee, orange juice and waffles, placed of a buffet set up. If you show up past 8 am you will not find a table to sit on and may have to either wait or seat outside in the pool area in the wet tables and chairs enduring hot or cold weather.
The last night my daughter flushed the toilet and the water overflowed the bowl. I sent her downstairs to ask for help...she came back up with a plunger....lol...they didnt have anybody to take care of that. On the last day the front desk clerk was wayyyyy much better, a young guy who at least cared to ask about our stay. I did mentioned to him about the cleaning situation and he apologized and assured me it would not happen again. He was the only staff member who really acted professional. The hotel was good for the value, if you want affordable and decent, this is the place to come, and if you dont mind rude staff members, then this is where you may wanna come. Distance from the Hotel to Universal is within 3-5 mins, yup really close.
- Official Description (provided by the hotel):
- Interior Corridor Hotel conveniently located close to Universal studios and Holy Land . Amenities include Free Hot Breakfast, Wireless Internet and scheduled Shuttles to Area Theme Parks. ... more less
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- Also Known As:
- Quality Inn & Suites Universal Studios Hotel Orlando
- Quality Inn And Suites Universal Studios
- Quality Inn Universal Studios
- Orlando Quality Inn
- Quality Inn Suites Orlando
- Quality Inn Orlando