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Reviewed 3 weeks ago

Rooms directly above International Drive and so noisy we did not sleep all. The fridge and air conditioning unit were also very noisy. The room had thick dust behind bedside tables. Slow and length lines waiting for help at reception.

Daily smell of drugs been smoked in lobby and lifts. Security lax on this…

Complaints not empathised with and appeared to be a bit of a game and a joke with reception staff.

We were awoken every morning by a cleaner banging the door down. Who proceeded to enter the room, even when were in it, or when the do not disturb was on the door.  We put up with this for several nights, advising reception. Eventually we were offered a room change for a third time, after asking for a General Manger. We were then downgraded to a room on a lower floor, which had mould on the bathroom tiles, a filthy shower curtain and the toilet area smelt strongly of urine. The sheets smelt and were bobbly and we had bites on our body after sleeping.  The room was not cleaned upon arrival at all and we found labels and tags from clothing strewn on the floor.  We were so desperate for sleep, we moved rooms with no help from staff whatsoever and items were lost in the hallway and not recovered.

Breakfast was quite repetitive and limited. We had to constantly had to ask for juice and hot drinks, despite been told breakfast was a buffet service.

The hotel hallways, smelt terrible and were quite dirty and appeared un- hoovered. Hygiene was not up to par. 

To describe this accommodation as a hotel could be reconsidered, it was run more like a rundown roadside motel. 

No response was ever received to online contact form completed and was denied by reception staff when I asked them about it. 

The buses running to universal were often full and this was a very long winded journey when we finally got onboard.

We were handed a voucher for a coupon booklet, only to find it was for an aggressive sales pitch. This did not appear very professional, or appropriate in its handling. 

Get what you pay for in this case…

Room tip: Noisy rooms...
Date of stay: December 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank straight2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, Social Media Concierge at Rosen Inn, responded to this reviewResponded 3 weeks ago

Straight2015,

Thank you for your honest feedback. It is unfortunate to hear about your recent negative experience with us. We do apologize for any inconvenience that you encountered during your visit. The conditions of your room and the interactions that you experienced with our staff are not up to our high Rosen standards of excellence. We will be reaching out to you privately to gather your contact information as well as any additional details that you would like to have passed along to a member of our management team. We sincerely appreciate your business and hope to have the opportunity to better serve you in the future.

Best wishes,

Josiah
Social Media Concierge
Rosen Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

I really love to stay at the Rosen Inn nearest to Universal.
Everybody is helpful and friendly. The rooms are clean, spacious and well equipped. No resort fee is an absolute plus!
Will definately stay here again!

Date of stay: December 2018
Trip type: Traveled with family
Thank easy163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, Social Media Concierge at Rosen Inn, responded to this reviewResponded 3 weeks ago

Hello easy163:

Thank you for your kind review and recommendation. We are glad that you enjoyed your recent experience with us at Rosen Inn. It is our pleasure to provide our guests with a clean, comfortable, and convenient place to call home when visiting the Orlando area. We appreciate your business and look forward to welcoming you back to Rosen Inn again soon.

Happy Holidays,
Wanda Lopez
Social Media Concierge
Rosen Hotels and Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We checked in around midnight, it was a long line and take them 1 hour to check me in...
all the lobby floor was smell from weeds...not nice as a welcome small,
the room was ok, the bath and toilet room is very small, I will skip this one next time.

Date of stay: December 2018
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Troyas78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, Social Media Concierge at Rosen Inn, responded to this reviewResponded 4 weeks ago

Troyas78,

Thank you for your feedback. We do apologize for the inconvenience that you experienced during your check in process. Please feel free to reach out to us directly if you would like to be placed in contact with a member of our management team and/or you would like to share any additional details about your recent stay with us. Your comments have been noted and will assist us as we continually work to improve our services. We appreciate your business and hope to have the opportunity to better serve you in the future.

Best wishes,

Josiah
Social Media Concierge
Rosen Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2018

Just returned from a 7 night stay at the Rosen Inn. Great Hotel & great location. Check in was speedy and informative. The wifi is very good from all areas of the hotel (always a bonus) Our room (701) had a view of the motorway and although was a nice room it could do with a little update.

The room was clean & tidy and was fine for our use over the week. The bathroom though was tiny & the shower wasn't that powerful. It did have a fridge, microwave & coffee maker in the room which was a bonus. The only thing I will say about the room is it's next to the laundry room - this can be used 24 hours a day :o( which at 11/12pm isn't that good, the drum of the dryer can be very annoying. Although our room was cleaned daily and we had clean towels our bedding wasn't changed our whole stay there.

We ate breakfast in the restaurant a few times during the week - plenty of choice but the fact you have to ask for orange/apple juice can be a bit annoying (maybe look into installing a machine for self service?) The location of the hotel is great for walking out and getting food. I can highly recommend Longhorns about a 15 minute walk away, I had an amazing steak there & the food is reasonably priced too. Denny's, Perkins, McD's are all close by too.

The location of the hotel is great - we walked to Universal (about 25 minutes) and the hotel also provide a free transfer which has to be booked on the day (maybe look into being able to book the night before?) I know people have mentioned the 'Wyndham Concierge' a few times and although we didn't get asked to go for the 'tour/talk' when we were checking out there was a couple that were being talked into this. He told them that because they were from 'Bolivia' they were entitled to a 'special rate' of Universal tickets. My view - be honest and tell them because I honestly think they had no clue what they were signing up for.

All in all we had a great week and I wouldn't hesitate to stay here again. Thanks for a great stay :o)

Room tip: Ask for a view of Volcano Bay
Date of stay: December 2018
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Crazy_Manc_Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, Social Media Concierge at Rosen Inn, responded to this reviewResponded 5 weeks ago

Crazy_Manc_Girl,

Thank you for your kind review. We are glad that you enjoyed your recent stay with us at Rosen Inn. It’s great to hear that you experienced a speedy and efficient check in and that you felt that the conditions of your room fully met your standards. We work hard to accommodate all of our guests’ needs as best we can.

We do apologize for any inconvenience that you experienced due to the location of your room. If there is ever an issue with the conditions of your room, please reach out to our front desk staff. They will do their best to place you in a location that best meets your expectations.

It’s wonderful that you were able to enjoy the breakfast buffet in our Fountain View Café. We are proud to offer our guests a wide range of delicious options to start their day off right. Your suggestions about the juice have been noted and will assist us as we work to continuously improve our services.

We are glad that you found the location of Rosen Inn ideal to your vacation plans. The prime location of our hotel makes us a great destination for travelers who are looking to enjoy the excitement and entertainment of Orlando’s famous theme parks and surrounding attractions. It brings us great joy know that you had a great week with us. We appreciate your business and look forward to your next visit!

Happy travels,

Josiah
Social Media Concierge
Rosen Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2018

We have stayed here on several occasions over the last 3 years and have never been dissappointed in the cleanliness of the rooms or the friendliness of the staff. It is close to all major attractions in the Orlando area and easy to get to from MCO.

Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Bill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, Social Media Concierge at Rosen Inn, responded to this reviewResponded December 11, 2018

Bill P,

Thank you for your kind review of Rosen Inn. We are so glad that we can provide a consistently exceptional experience for you and your party. It is our pleasure to provide our guests with a clean, comfortable, and accommodating place to call home while visiting the Orlando area. The ideal location of Rosen Inn makes us a convenient destination for travelers looking to enjoy the excitement and entertainment that the area has to offer.

We sincerely appreciate and value your repeat business and look forward to your next visit with us. Thank you again for choosing Rosen Inn.

Happy travels,

Josiah
Social Media Concierge
Rosen Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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