We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor
Orlando
Nearby Hotels
Reviews (5,432)
Filter reviews
5,432 results
Traveler rating
3,581
1,138
400
175
138
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
3,581
1,138
400
175
138
Show reviews that mention
All reviews water taxi city walk guest house rum bar trading company lagoon view kids suite universal orlando cabana bay beautiful hotel royal pacific life guards halloween horror nights boat ride pool area fire pit sliding door
Selected filters
Filter
Updating list...
44 - 49 of 5,432 reviews
Reviewed 4 weeks ago

Second vacation at this hotel and it hasn't lost its appeal.
Rooms and public areas still lovely and clean, pool great for all ages plenty of sunbeams and a slide for little guests.
Great boat service to city walk and parks or a lovely walk whatever takes your fancy

Staff very pleasant and helpful

Date of stay: December 2019
    • Value
    • Cleanliness
    • Service
1  Thank karen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Loews Sapphire Falls Resort At Universal Orlando, responded to this reviewResponded 4 weeks ago

karen h, Thank you so much for your 5 star rating of our resort. We are thrilled to hear that you had a great time with us and were able to take advantage of the amenities that we offer. We hope to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We live in Florida so we look forward to Orlando wknd getaways. We usually stay on Disney property but decided to try a Universal property hotel. We arrived at 3:30 and was told check in was at 4 and they would text us when room was available.I checked back with them at 4:30 and was told they had computer problems and check in was delayed. We sat in the lobby with many others also waiting for a room.There was no communication from the staff updating us of the situation.At 5:30 I approached the desk again and was finally given a room. We grabbed our bags and made our way to the room. As we entered the room we were greeted by a hollar as a man was just exiting the shower.We quickly exited the room and headed back to the lobby and waited in line once again for a room.I understand these things happen but it was disappointing as it cut into the limited time we had to enjoy the property.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank Freedom785613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Loews Sapphire Falls Resort At Universal Orlando, responded to this reviewResponded 4 weeks ago

Freedom785613, We appreciate you providing your candid feedback on your most recent stay with us here at Loews Sapphire Falls. We are disheartened to hear that you did not fully enjoy your experience. Please rest assured, the appropriate departments will be notified of the obstacles you encountered so they can be addressed. Please consider contacting our team at sapphirefallscustomerservice@loewshotels.com so we can further address these issues.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

very nice hotel we normally stay at hard rock or portofino but they were booked. We really enjoyed this hotel it was clean convenient and staff was very friendly. The board came by regularly so no problem getting to the parks. e has a roll away cot in 2 queen bedroom, the fit was tight but it worked out.

Date of stay: January 2020
Trip type: Traveled with family
Thank kpbgmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Loews Sapphire Falls Resort At Universal Orlando, responded to this reviewResponded 4 weeks ago

kpbgmc, Thank you for your spectacular FIVE star review! We are so glad to hear you had an overall enjoyable experience and that our staff was able to play an integral role in that! We hope to welcome you back to Island Time soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2020

Had a wonderful 4 days here. Excellent service at all stops. Shout out to Henry at Amitista. BEST server ever!! Caleb the water taxi driver was super awesome too. Thanks to all for making our family trip amazing!

Date of stay: January 2020
Trip type: Traveled with family
1  Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Loews Sapphire Falls Resort At Universal Orlando, responded to this reviewResponded 4 weeks ago

Jessica H, Thank you for your kind 5 star review! We are delighted to hear that you found our overall staff to be welcoming and hospitable and that both Henry and Caleb were able to play such an integral part in your stay! We hope to welcome you back in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2020

My husband and I came to Orlando for our honeymoon and we thoroughly enjoyed our stay at the Sapphire Falls, We stayed in the Sapphire Suite and it was amazing! The room was spacious, clean, and suited our needs perfectly. The balcony was my favorite feature!
We enjoyed having the water taxi so close to get us back and forth to the parks and Citywalk.
The front desk/concierge staff were great and willing to answer any questions. The only thing I found a little weird was the limited interaction of the senior staff. There were 2 separate occasions when we would have preferred to speak to a manager. However, the management team wasn't willing to come from their back offices to speak with the guests. It was very off-putting.
Other than that, we would definitely recommend staying at this hotel and it would be our first choice when we return to the Orlando area.
Thanks Loews Sapphire for making our honeymoon a great one!

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
3  Thank AngerraKH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Loews Sapphire Falls Resort At Universal Orlando, responded to this reviewResponded 4 weeks ago

AngerraKH, Thank you for your amazing 5-star review! We are appreciative of your kind and detailed feedback, and are so happy to hear you enjoyed your island time. We hope to get the chance to welcome you back in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews