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“Great Hotel, supportive staff, ADA issues” 4 of 5 bubbles
Review of Wyndham Lake Buena Vista Disney Springs Resort Area

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Wyndham Lake Buena Vista Disney Springs Resort Area
Ranked #173 of 335 Hotels in Orlando
GreenLeadersSilver level
ldomsher@aol.com
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Great Hotel, supportive staff, ADA issues”
4 of 5 bubbles Reviewed April 2, 2014

Had read reviews of issues of their staff getting the cars for guests. That was not a problem as the longest I waited was five minutes. They provided excellent valet services.

Staff were extremely helpful. New beds in the rooms made for a great nights sleep while I stayed there.

Did three days at their resort. We had some issues when we tried to do their Disney transportation as both of us had ADA issues with ambulation and I could not do the step into their vehicle so we drove to the park. We were told by one staff they did not have transportation with a wheelchair lift but the same day we saw one. Lack of communication among their staff.
But I would recommend this hotel to everyone. But if you are used to staying at Disney resorts with their transportation, this is a sobering slap in the face. '

I stayed with a family friend who made the reservation. I go to Disney World three time a year for a bunch of years now always staying at one of the Disney properties. They offer more perks then Wyndham has to offer. I had expect them to be more like the Swan/Dolphin resorts that I have stayed at. They are not owned by Disney.

On the positive side, the hotel provided valet parking at no additional costs as I had my ADA permit.

Room Tip: If you need transportation for ADA supports, make arrangements and reservations prior to your arriva...
See more room tips
Green Features: They have a air conditioning or heat that is motion sensitive and turns off to a designated temperature when you are not in the room.
  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WhoDey119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this review, April 3, 2014
Thank you for sharing your feedback with us we truly appreciate your honesty. Please know I will share your concerns with our management team so we can train where needed. If your travel plans bring you back to the area please let us know.
Sincerely,
Helen Bivans
Voice of the Customer
hbivans@wyndhamlbv.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,864 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Lake Buena Vist
1 review
2 of 5 bubbles Reviewed April 1, 2014

Room was not ready until 4PM eventhough I checked into the hotel at 8:30AM. Told room should be ready earlier.Halls are dark and not too clean.
Room A/C not working, called service did not come into look at issue until 12/10AM. Had to get wife in bathroom while attendant in room. Waited over 1.25 HRs before service attendant appeared at room also called front desk 3 times.
I'm a Gold member with Hilton/Holiday Inn, very disappointed. Front desk attendant gave me the incorrect hotel keys 3 times! Not paying attention and I was forced to return to front desk with all my luggage. Very poor

  • Stayed March 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Edward D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this review, April 3, 2014
Thank you for sharing your feedback with us following your recent visit. I'm sorry to hear about the series of shortfalls you encountered while you were here.
When time permits, please reach out to us via our voice of the customer at hbivans@wyndhamlbv.com.
Sincerely,
Helen Bivans
Voice of the Customer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savage, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed April 1, 2014

This is our third year at this property (and our last). Say "good-bye" to easy access to your car while you are there. Three days before we arrived, Wyndham started this new idea to be a "resort" so they only offer valet parking. You pay $8.00 each day for them to park your car. That means if you need your sunglasses or a magazine or phone charger or anything else that you might have forgotten, you have to wait 15 minutes or more for them to bring you your car...and I suppose tip them? Well, the first day, I was in line 3 times...not happy!

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Jean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this review, April 2, 2014
Thank you for sharing your comments with us. I'm sorry to hear that you were disappointed with the valet services while you were here. I will forward your concerns to our management team.
We regret having let you down, if you decide to give us another opportunity to serve you please let us know.
Sincerely,
Helen Bivans
Voice of the Customer
hbivans@wyndhamlbv.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Lake Buena Vista Disney Springs Resort Area

Property: Wyndham Lake Buena Vista Disney Springs Resort Area
Address: 1850 Hotel Plaza Boulevard, Lake Buena Vista, Orlando, FL 32830-8406
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #173 of 335 Hotels in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Lake Buena Vista Disney Springs Resort Area 4*
Number of rooms: 626
Official Description (provided by the hotel):
A Magical Choice Among Orlando Lake Buena Vista Hotel ResortsBe immersed in magic. Experience the best of the Walt Disney World® Resort at the Wyndham Lake Buena Vista Resort. As an Official Walt Disney World® Hotel, we specialize in family-friendly amenities, impressive facilities, and uncompromising fun and service. Discover why our accommodations are the perfect choice when selecting from Orlando Lake Buena Vista hotels.Immerse Yourself in Magic!The Wyndham Lake Buena Vista is located directly across the street from the Downtown Disney® Area, a world-class entertainment-shopping-dining district. At the resort you can dine with Disney Characters for breakfast on Tuesdays, Thursdays and Saturdays from 7:30 a.m. to 10:30 a.m. Staying at this Lake Buena Vista hotel you're a quick complimentary shuttle ride from the Magic Kingdom® Park, Disney's Hollywood StudiosTM, Epcot® and Disney's Animal Kingdom® Theme Park.Splash Into Adventure!There is no need to leave the resort to experience adventure. The Aquatic Playground located at the Oasis, the resort's pool deck, is fun for children of all ages at this Orlando Family Resort. Situated on 13 meticulously landscaped, lakeside acres in the Walt Disney World® Resort in Orlando, Florida. Additionally, the hotel is only 10 minutes away from Sea World & Universal Studios and Just 17 miles from Orlando International Airport (MCO). ... more   less 
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