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“Repeated customer”

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Wyndham Lake Buena Vista Disney Springs Resort Area
Ranked #156 of 340 Hotels in Orlando
GreenLeadersSilver level
Reviewed March 20, 2014

I've stayed at this hotel a dozen times because it's literally across the street from Downtown Disney. I enjoy, however I do have two critiques: 1) The "outside" rooms are not the quality of tower rooms in terms of cleanliness and upkeep. 2) I've stayed at the facility now at least a dozen times in 3 years, just wish they would acknowledge that somehow within the system.

  • Stayed: March 2014, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Wyndham Hotel and Resorts
3  Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this reviewResponded March 21, 2014

Thank you for sharing your feedback regarding your recent visit. I'm sorry to hear that you were disappointed with your room location. Please know that I've shared your concerns with the appropriate department managers.
Please reach out to our voice of the customer hbivans@wyndhamlbv.com the next time you plan to visit the Orlando area so we may assist with your room accommodations.
Sincerely,
Helen Bivans
hbivans@wyndhamlbv.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,100 - 3,106 of 6,289 reviews

Reviewed March 20, 2014

Rooms were small
Bathrooms were rusty and need paint
Large restaurant was closed for dinner
Staff was very nice

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Wyndham Hotel and Resorts
1  Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this reviewResponded March 21, 2014

Thank you for the review. Please accept our sincere apologies for any disappointment you may have experienced with your guest room.
If you should decide to visit again please let us know.
Sincerely,
Helen Bivans
Voice of the Customer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2014

We live in Florida. This was simply a spring break get away. The hotel is nice. With the exception of unexpected expenses..(required valet parking $8.00 per night ; the additional resort fee $18 per night, which I thought I paid with my booking via Groupon) We enjoyed ourselves. As noted in another review the layout of the hotel can be a challenge ..but not a deal breaker. The room was nice, and as for housekeeping it was what I would consider standard/fair. I think in this day & age regardless of where you stay consumers should be prepared to sanitize to some degree any place where you will sleep / eat / stay prior to use. Only you know your desired level of housekeeping standards. Bottomline, housekeeping was fine. The POOL layout is great! The fact you can text for your vehicle to be brought up front is cool. The TV, in room safe and ice box were all fine. The location to DT Disney is awesome. Alex & the gentlemen of the valet team were really enjoyable. Umesh, was a perfect gentlemen. We have one more day remaining here ... so there is still time for me to add to this review - part two (lol)

Room Tip: rooms next to parking area are a bit noisy... we heard can horns... not sure if valet were looking f...
See more room tips
  • Stayed: March 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
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1  Thank Starla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this reviewResponded March 21, 2014

Thank you for taking the time to write a review while you were visiting with us. I'm glad that Alex and Umesh were helpful, thank you for recognizing them.
If you should need anything please reach out to our voice of the customer Helen at hbivans@wyndhamlbv.com.
We appreciate your business and we welcome you back anytime.
Sincerely,
Helen Bivans
Voice of the Customer

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Reviewed March 20, 2014

They have gone to 'Valet Parking Only' which stinks. Had to wait over 30 minutes to get car two different times. Also no phone reception in their rooms. Room was very clean but probably would not stay again

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
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Thank cls628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this reviewResponded March 21, 2014

Thank you for sharing your concerns regarding your recent visit. I'm sorry to hear that you were disappointed with the "All Valet Parking" here at the hotel. I will definitely share your concerns with our management team.
If you should decide to stay with us again please don't hesitate to contact us.
Sincerely,
Helen Bivans
Voice of the Customer
hbivans@wyndhamlbv.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2014

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
1  Thank mil123
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this reviewResponded March 21, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 19, 2014 via mobile

My husband and I stayed here for one night only, thankfully. First of all the outdoor room entrances and the layout of the hotel are inconvenient and difficult to navigate- not a big deal really. But the cleanliness and condition of our room was completely unacceptable. Hair on the bathroom floor, hair on the soap dish, toothpaste on the mirror and a dirty carpet. Most upsetting was the playpen left for our infant daughter. Stained and shabby. We decided to send our daughter with my parents, who were staying st the Hyatt as we weren't comfortable having her stay in the room we were given. I complained to management who informed me they were sold out so We were stuck in our dirty room. The only option was to send someone up to clean the room with us in it. I was not comfortable with that.
On the plus side, the pool was nice and the staff we dealt with were friendly. The location is perfect for visiting downtown Disney.
Overall, if you want a clean comfortable room this is not the place for you .

Stayed: March 2014
2  Thank slwallace81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this reviewResponded March 21, 2014

On behalf of the entire staff here at the Wyndham please accept our sincere apologies for not meeting your expectations with regards to the cleanliness of your guest room. I'm sorry for any inconvenience you may have experienced as a result. Please be assured that I have shared your comments with the appropriate department managers so we can quickly remedy any issues from happening again.
If you should decide to give us another opportunity to serve you please give us a call.
Sincerely,
Helen Bivans
Voice of the Customer
hbivans@wyndhamlbv.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2014

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
2  Thank Deanna M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this reviewResponded March 20, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Wyndham Lake Buena Vista Disney Springs Resort Area

Address: 1850 Hotel Plaza Boulevard, Lake Buena Vista, Orlando, FL 32830-8406
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #156 of 340 Hotels in Orlando
Price Range: $149 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wyndham Lake Buena Vista Disney Springs Resort Area 4*
Number of rooms: 626
Official Description (provided by the hotel):
A Magical Choice Among Orlando Lake Buena Vista Hotel ResortsBe immersed in magic. Experience the best of the Walt Disney World® Resort at the Wyndham Lake Buena Vista Resort. As an Official Walt Disney World® Hotel, we specialize in family-friendly amenities, impressive facilities, and uncompromising fun and service. Discover why our accommodations are the perfect choice when selecting from Orlando Lake Buena Vista hotels.Immerse Yourself in Magic!The Wyndham Lake Buena Vista is located directly across the street from the Downtown Disney® Area, a world-class entertainment-shopping-dining district. At the resort you can dine with Disney Characters for breakfast on Tuesdays, Thursdays and Saturdays from 7:30 a.m. to 10:30 a.m. Staying at this Lake Buena Vista hotel you're a quick complimentary shuttle ride from the Magic Kingdom® Park, Disney's Hollywood StudiosTM, Epcot® and Disney's Animal Kingdom® Theme Park.Splash Into Adventure!There is no need to leave the resort to experience adventure. The Aquatic Playground located at the Oasis, the resort's pool deck, is fun for children of all ages at this Orlando Family Resort. Situated on 13 meticulously landscaped, lakeside acres in the Walt Disney World® Resort in Orlando, Florida. Additionally, the hotel is only 10 minutes away from Sea World & Universal Studios and Just 17 miles from Orlando International Airport (MCO). ... more   less 
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