Rooms were poor quality and it didn't feel clean......the pool was not heated......the front desk was cordial. Good location but out dated. Will not stay here again. There was rust in the bathroom doorway in each of 3 rooms we switched to
Thank you for taking the time to review our hotel. I'm sorry to hear that you were disappointed with your guest room(s). We take our guest feedback very seriously and we regret having let you down. When time permits please reach out to our voice of the customer at email@example.com so we may have an opportunity to review your room assignment(s).
On another note, I'm glad you enjoyed the hotel's location.
Voice of the Customer
At first glance, the Wyndham Buena Vista is a wonderful location, a short walk to Downtown Disney, with its myriard of shops, restaurants, and attractions. Unfortunately, the traffic in the area is generally so overwhelming that even a short mile drive to a restaurant can take twenty minutes. Also, the restaurant in the Wyndham is the worst restaurant, with the worst food, and the worst service of any restaurant I have visited in my 71 years. So, if you don't plan to drive in or out during your stay, and if you eat elsewhere, the Wyndham is a passable hotel. But I wouldn't choose to stay here again.
Thank you for sharing your very candid feedback with us regarding your recent visit. On behalf of the entire staff here at the Wyndham please accept our most sincere apologies for not meeting your expectations. I've shared your concerns with our Food & Beverage Director and I can assure you immediate actions were taken.
If you should decide to give us another opportunity to serve you please contact our voice of the customer at firstname.lastname@example.org.