We booked a tower room with Alpha Rooms in the UK. When we arrived Brianne checked us in to room 7004. On entering we looked through the window, our view was a concrete wall. We went back to reception & spoke to another receptionist (not Brianne), & requested another room as I did not want to look at this wall for our stay of 17 days.
Unusually for American staff she was indifferent to our request & informed us that this is what we had paid for & she couldn’t give us another room as the hotel was full. I was very upset by this but she didn’t really care & just stood her ground until we accepted the awful room. She did say we could cancel, book another hotel & claim our money back in the UK.
After 5 days realising the hotel was not full we approached another receptionist who moved us immediately to another room on the 19th floor without charge.
It was so nice having a view, it really changed our holiday. We must add that the hotel and all other staff were brilliant. Bill one of the bell captains was very helpful as was our maid Wislaine who looked after our room.
Don’t know if we would stay at this hotel again as room 7004 and the attitude of the receptionist was something we have never encountered before in any of the hotels we have stayed in around that area. We have been visiting the Lake Buena Vista area twice a year for the last 20 years and usually stay at the Best Western LBV.
I must add, I have never complained like this before.
- Official Description (provided by the hotel):
- A Magical Choice Among Orlando Lake Buena Vista Hotel ResortsBe immersed in magic. Experience the best of the Walt Disney World® Resort at the Wyndham Lake Buena Vista Resort. As an Official Walt Disney World® Hotel, we specialize in family-friendly amenities, impressive facilities, and uncompromising fun and service. Discover why our accommodations are the perfect choice when selecting from Orlando Lake Buena Vista hotels.Immerse Yourself in Magic!The Wyndham Lake Buena Vista is located directly across the street from the Downtown Disney® Area, a world-class entertainment-shopping-dining district. At the resort you can dine with Disney Characters for breakfast on Tuesdays, Thursdays and Saturdays from 7:30 a.m. to 10:30 a.m. Staying at this Lake Buena Vista hotel you're a quick complimentary shuttle ride from the Magic Kingdom® Park, Disney's Hollywood StudiosTM, Epcot® and Disney's Animal Kingdom® Theme Park.Splash Into Adventure!There is no need to leave the resort to experience adventure. The Aquatic Playground located at the Oasis, the resort's pool deck, is fun for children of all ages at this Orlando Family Resort. Situated on 13 meticulously landscaped, lakeside acres in the Walt Disney World® Resort in Orlando, Florida. Additionally, the hotel is only 10 minutes away from Sea World & Universal Studios and Just 17 miles from Orlando International Airport (MCO). ... more less
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