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“TERRIBLE EXPERIENCE”

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Wyndham Lake Buena Vista Disney Springs Resort Area
Ranked #167 of 339 Hotels in Orlando
GreenLeadersSilver level
Sebring, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“TERRIBLE EXPERIENCE”
Reviewed March 20, 2013

This was my birthday celebration with my husband and our two small children and I can honestly say we will never be back to this hotel. We arrived at check in right on time after we parked and hauled our luggage in we were told at the front counter that we no longer had a room! What? Thanks for the phone call. So there we are with two small kids and tired after driving two hours and they tell us they are moving us to a better hotel. Really? They send us to a hotel that has the paint chipping off all over the room the chairs are literally falling apart and it was filthy. Needless to say we called the Wyndham hotel manager and let him know how unhappy we were with the accomadations and after about an hour of phone calls, they offered us a free breakfast. We couldn't believe it. The manager argued with us when we had a receipt in front of him showing him that we had paid for an upgrade $25 more and we got a standard small room that was awful at a hotel that we never wanted to stay at. I have never had a bad experience in Orlando, its always a great vacation but this was a nightmare. Oh and they covered no extra expenses that we had with the other hotel for transferring over there. Unbelievable.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank grace m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VoiceoftheCustomer, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this review, March 24, 2013
Thank you for sharing your comments regarding your recent experience with us. Please accept our sincere apologies for any inconvenience you may have encountered as a result.

Please contact me directly at 407-827-6516 if you have any additional comments or concerns.

Sincerely,

Helen Bivans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Palm Harbor
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 20, 2013

Everyone on the staff made the stay pleasant. All the things we asked for were there and it was smooth sailing. Pricing was good as well. Definitely recommend to others. Another benefit is the ammenities of Disney without the pricing.

  • Stayed February 2013, traveled on business
    • Value
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    • Service
Helpful?
Thank Maryann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach Florida
Level 4 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 19, 2013 via mobile

Ok.. Been to this hotel a couple times before and love to keep coming back!!
I see people on here complaining about their room.. Here's a tip- make sure to stay in tower rooms.. I admit the rooms that are outside and not in the Tower are older and appear run down.. But every single time I stayed in a tower room it's been clean new comfortable and GREAT VIEW of downtown Disney.. The pool area is awesome except I wish the pool was heated.. The pool bar and grille is always great.
The breakfast there in the morning at the restaurant in the hotel .. Is expensive .. We just avoid that .
Anyhow great room great time thanks again!!

  • Stayed March 2013
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Fiveomom7945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Lake Buena Vista Disney Springs Resort Area

Property: Wyndham Lake Buena Vista Disney Springs Resort Area
Address: 1850 Hotel Plaza Boulevard, Lake Buena Vista, Orlando, FL 32830-8406
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #167 of 339 Hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:4 star — Wyndham Lake Buena Vista Disney Springs Resort Area 4*
Number of rooms: 626
Official Description (provided by the hotel):
A Magical Choice Among Orlando Lake Buena Vista Hotel ResortsBe immersed in magic. Experience the best of the Walt Disney World® Resort at the Wyndham Lake Buena Vista Resort. As an Official Walt Disney World® Hotel, we specialize in family-friendly amenities, impressive facilities, and uncompromising fun and service. Discover why our accommodations are the perfect choice when selecting from Orlando Lake Buena Vista hotels.Immerse Yourself in Magic!The Wyndham Lake Buena Vista is located directly across the street from the Downtown Disney® Area, a world-class entertainment-shopping-dining district. At the resort you can dine with Disney Characters for breakfast on Tuesdays, Thursdays and Saturdays from 7:30 a.m. to 10:30 a.m. Staying at this Lake Buena Vista hotel you're a quick complimentary shuttle ride from the Magic Kingdom® Park, Disney's Hollywood StudiosTM, Epcot® and Disney's Animal Kingdom® Theme Park.Splash Into Adventure!There is no need to leave the resort to experience adventure. The Aquatic Playground located at the Oasis, the resort's pool deck, is fun for children of all ages at this Orlando Family Resort. Situated on 13 meticulously landscaped, lakeside acres in the Walt Disney World® Resort in Orlando, Florida. Additionally, the hotel is only 10 minutes away from Sea World & Universal Studios and Just 17 miles from Orlando International Airport (MCO). ... more   less 
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