I could not have been more underwhelmed by our stay at the Polynesian. Considering that it is a ‘luxury’ hotel and is one of the priciest locations at Disney, I had very high expectations and was sure that everything would be flawless. I was very wrong. Everything about this resort needs work. It feels as if no money has been invested for 10-15 years, and it’s not like this hotel contains outdated luxury - it contains outdated mediocrity. The rooms are decorated in a very bland fashion, the carpets (both in the room and the hallways) are worn and dirty, there’s a $10 coffee maker in the room with cheap, dry creamer powder and awful ground coffee, the bars and restaurants in the main building are dated and worn out, etc, etc. We paid over $600 / night for our room but it honestly felt like we should have paid $150/night. Obviously we’re also paying for the convenience of the location, access to the park, and the monorail, but it’s no where CLOSE to $600/night. I think Walt Disney would shudder when he walked into our room and saw how sad and decrepit it was, and he would wonder why the imagineers had forgotten about this place. Maybe I’m spoiled because I visited Hawaii once and I know how an authentic South Pacific resort feels, but I mean come on the is DISNEY! Everything is supposed to be perfect, if not beyond perfect. Although the most baffling thing to me is how so many other people gave this resort five stars... maybe we were placed into the one room that hasn’t been updated since 1997? Who knows... can’t expect that we’ll ever come back to find out.

We stayed Club Level so our experience was a little different from standard rooms. CL is located in the Hawaii building, and it has his own concierge team and manager. Everyone is super attentive and will do anything they can to assist you. The room is quite large and very clean. We stayed on the 1st floor looking at the quiet pool and gardens. The patio has two seats and a small table, but plenty of room to pace or sit and relax. Terrycloth robes and slippers in the closet! Lots of bathroom amenities that aren't necessarily offered at other hotels, such as hydrating face cream, sunscreen, aloe and other things. The beds are extremely comfortable. You practically melt into them. I personally have a tough time falling asleep if I'm not in my own bed, but these beds allowed me to fall asleep fast. The CL lounge has comfy chairs and benches. Food offerings are put out 4 times a day and vary. To be honest, the amount of food served doesn't exactly make up for the cost, but it is what it is if you're staying at a Deluxe resort CL in Disney World. This was our second stay and given the opportunity and finances, we would definitely stay again.

This restaurant was amazing. No wonder it is so popular. The food and the service was fabulous. Loved the desert. My husband loved the steak that they brought round. To top the night we were able to watch the fireworks from where we were sat.