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“Same amazing experience 7 months later!”

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Disney's Polynesian Village Resort
Ranked #87 of 340 Hotels in Orlando
Certificate of Excellence
Reviewed May 16, 2014

After having an amazing vacation here in August with my partner we decided to talk our friends into staying here for a few nights. Party of 4 adults in our late 20's early 30's stayed here. We where a garden view room, but pleased when we got room Club Level Hawaii room 1501, which had a tiny view of the castle and the beach. Greeted the moment we stepped off Magical Express and whisked away to our vacation paradise. Our room was cleaned properly every day. The staff recognized birthdays we were celebrating. The food in club lounge always plentiful and hot. Drinks kept flowing. Yes, the Poly is under construction, the only issue we had was one night not being able to use the monorail. The location is key. The grounds are beautiful. Food choices (restraunts) are good too. Yes it is pricey, but well worth it. Four friends booked again for a week in August we love it here so much!

Room Tip: Ask for a first floor or third floor room in order to have a patio or balcony.
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  • Stayed: March 2014, traveled with friends
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2  Thank Grisia28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,510 - 1,516 of 3,328 reviews

Reviewed May 15, 2014

stayed at the polynesian for three nites and we then transferred over the the yacht club resort. this was our first time at the polynesian, and it was great. we got club level (which has a club member only snack room) the snacks and eating area were clean and spacious. they even have beer and wine in the evening hrs. When we arrived by magical express, they put us on a large golf cart and showed us the grounds before arriving to our rooms, the stay was great all the way when leaving the bell hop showed us the painting on the wall in our room and told us to find the hidden mickeys. so fun, please try!!

  • Stayed: April 2014, traveled with family
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1  Thank marythevisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2014

Amazing-our favorite Disney resort. Atmosphere, service, and room were all impeccable. And, you can't beat being able to watch the Magic Kingdom fireworks from your room! Plus, being so close to the TTC means you have no trouble at all getting anywhere on property.

  • Stayed: January 2014, traveled with family
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3  Thank prestojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2014

We had a great time and nice experience at the Polynesian. Stayed in the Hawaii building, 2nd floor, right next to the Club Level Lounge. We liked being right outside the lounge, so you could run and get a cup of coffee or snack in seconds. The rooms are larger than most in Disney, and nicely updated. The Concierge for the Club level guests was very good. The only possible negative I could say is that the food at the Club level Contemporary was better, with more options. There were no water bottles, which was disappointing as you are heading out to the park for the day. Also, the wine selection was extremely limited. If you can swing the extra cost, I'd go Club level. You can have breakfast there every day, and a light dinner. No need to go out to eat every night you are in Disney. The boat from Polynesian to Magic Kingdom was faster than the monorail. If you have younger kids, and spend most of your time at MK, this location was great!

Room Tip: We liked the 2nd floor in the Hawaii Building, close to the lounge. There are no balconies on the 2...
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  • Stayed: May 2014, traveled with family
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1  Thank Val S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2014

I think it's safe to say that this place is the fan favorite when it comes to staying on property at WDW, and this was our family's first go with the place. We were quite happy with the theming and the service -- the grounds smell like chamomile. It's crazy! Everything we could have asked for was seen to with trademark Disney brio. The greatest downside is that the place is in the process of a tremendous refurbishment, which touches just about very precinct of hospitality. The grounds are cut up and behind walls, and the Grand Ceremonial House is rerouted and divided up, making eating a swift breakfast a little tricker than you might expect. This is all for good reasons, however: a 21st century update and some long-needed asbestos abatement (that's what I hear, at any rate). After the hammers stop swinging, there will be a set of overwater bungalows available to Vacation Club members, which should fill out the room compliment nicely. Maybe just wait a year before coming?

  • Stayed: May 2014, traveled as a couple
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3  Thank BillScurry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2014

Disney worlds Polynesian resort concierge may 9-11

Check in was smooth with anniversary buttons and room ready at 11am
Room at end of hall, 2nd floor two queen beds and day bed, would have liked a king bed but....
Mentioned GF and was told to call in room dining, which we did and spoke with a chef, noted that he could do breakfast, someone at the lounge would help me with snacks, dinner time and desserts.
Chef there helpful and plans to send Mickey waffles to concierge lounge by 830 every a.m., which went as told, waffles were very good (small Mickey faces) with two strips of bacon and syrup.
Room: two small closets, desk and drawer combo with basic flat screen tv, couch/day bed combo, two queen beds. We have view of courtyard and small pool area. No balcony but sliding glass opens. Beds were comfy but a little hard, room has a Hawaiian theme with green walls, bamboo looking decor, also small fridge and coffee singles. Bathroom is nice sized but no where to hang towels while in shower/bathtub combo, shower head hard to adjust and does not have good spray.
Room 2519 is on the second floor and at the end of the hall, but same floor as the concierge lounge, which provides a continental style breakfast in the am, munchies during the day, and light apps with basic wine/beer in evening followed by some desserts and aperitifs during the fireworks. The building faces the seven seas lagoon and you can watch the electric parade and fireworks from the lounge.
We booked this level in hopes of a nice experience as it was part of our 30th anniversary, after coming off the Disney Magic cruise. We were disappointed as obviously what concierge means in this resort is "tell you what you can do for yourself" not being helpful at all. When walking into the building the concierges can be found chatting amongst themselves, barely acknowledging you sometimes with a weak aloha. When asked questions, such as about dining, the most we got was a "oh usually you can get a reservation, or you can go ask at the restaurant" never did they offer to help us with reservations or to call for us. In the lounge, the delivery of my GF order was delayed when they told my husband they would not get it at the lounge, then calling the room to say they did indeed have it. When asked for an hours delayed check out, one concierge woman said she couldn't do that, the "new guests" were coming in but said the computer would let us stay the extra hour! Nothing special or amazing ever showed up in our room, nothing other then the buttons to wear were ever acknowledged that we were celebrating anything, although we received two recorded calls saying we were celebrating and they (whoever they were) would be happy to help us, plus one typed note stating that they would be happy to help us plan our celebration. On our 10 year anniversary, the contemporary concierges surprised us with little treats and cards in our room each day and were so helpful.
For GF offerings, the servers in the lounge would tell us they weren't allowed to give me anything, which was fine but at dinner hour no chef was there and for snacks and desserts there was nothing offered although I did see the OMG brand brownies for sale in the quick serve restaurant (these used to be provided at concierge) even though they are packaged and clearly marked and could have been provided for my snack or dessert. It seems that Disney has fallen way down when it comes to their concierge service and there really was no reason for us to pay close to double the regular price to "not" enjoy superior service or something a little extra special, and we did not feel the Magic at all!! Next time I will save my money and stay in a lower, more economical resort, bring my own snacks and walk a little further for their coffee. Sorry Disney, you've really disappointed me!
I do want to add that in no way was I looking for free things or special treatment that no one else is offered, I just figured since this was a concierge level of supposedly service And we paid extra for it that we would get a different level of service then what you would get if say, you pay for the more economical resorts. This was not that at all, just a few foods thrown together in a building where the employees seemed more intent on chatting with each other than interacting with guests.

Stayed: May 2014, traveled as a couple
4  Thank laenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2014

I bet this was better than going to Hawaii itself.
The Hawaii building is their "Club level" which means you get a dedicated concierge team just for that building. They also offer breakfast, happy hour treats and dessert, hot and cold drinks etc.
The rooms are spacious and clean (of course!) and all staff greets you with a big SMILE and
"Aloha"
Beds are nice and firm, large, beautiful sleep!!
From the breakfast room we can see Magic Kingdom, fireworks in the evening, etc
If Magic Kingdom is your main reason for the trip, then this is an ideal resort, with easy access to the monorail which takes you to MK in no time :)
What's even better is that, if we start early, we can easily go to the parks, come back for a break, lunch, shower, relax by the (almost natural) beach... and then go back to the parks or Downtown Disney etc.... until after the fireworks, and that is only because the Polynesian has an excellent location inside the Disney World complex.

Room Tip: I loved staying on the second floor, not far from the common room, with a garden view :) Ideally y...
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  • Stayed: April 2014, traveled with family
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2  Thank JackieAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Disney's Polynesian Village Resort

Address: 1600 Seven Seas Drive, Lake Buena Vista, Orlando, FL 32830-8423
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Top resorts Hotel in Orlando
#33 Luxury Hotel in Orlando
#105 Family Hotel in Orlando
#121 Romantic Hotel in Orlando
Price Range: $678 - $1,175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Disney's Polynesian Village Resort 4*
Number of rooms: 847
Official Description (provided by the hotel):
Celebrate the spirit of the South Pacific at this oasis of tropical palms, lush vegetation, koi ponds and white-sand beaches. Conveniently located on complementary Resort Monorail, enjoy moonlit nights on our torch-lined waterfront to the exotic tastes of our world-class restaurants, discover the signature tropical ambience that's made Disney's Polynesian Village Resort a favorite Disney destination since 1971. ... more   less 
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Also Known As:
Polynesian Resort Disney
Disney Polynesian Hotel
Polynesian Disney
Polynesian Hotel Disney
Orlando Polynesian Resort
Polynesian Hotel Orlando Fl
Disneys Polynesian Hotel
Polynesian Resort Orlando
Disney Polynesian Resort World
Disneys Polynesian Resort

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