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Holiday Inn Orlando – Disney Springs Area
Ranked #29 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 28, 2011

We have an upcoming business trip in February at a neighboring hotel. That hotel couldn't accomodate us before and after the conference we're attending so I booked the Holiday Inn for those days. I called Holiday Inn to make a change and realized I had mistakenly booked one of the nights in January and had already been listed as a "no show". After thinking I would just have to "eat" that money, I talked with a manager who promptly offered me a full refund (The other hotel had rooms open up to accomodate us, so we no longer needed the Holiday Inn for before the conference) We will still be staying there after the conference though, and look forward to it. That may all sound too complicated but the short story is they were very understanding and I appreciated it. (I had to rate the trip with stars even though I haven't stayed there yet, in order to post this. I'm sure it will be all 5*'s though)

  • Stayed: January 2011, traveled on business
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Thank Janjan3108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Front Office Manager at Holiday Inn Orlando – Disney Springs Area, responded to this reviewResponded February 2, 2011

Dear Janjan3108,

Thank you for taking the time and posting a review about us! We appreciate the great comments, especially since you haven’t stayed with us yet. I am glad that our small gesture of issuing you the refund has made a great difference with you. We understand people make honest mistakes and you shouldn’t be penalized for that.

We look forward to having you stay with us in a couple of weeks. I am sure that your stay will be great and hopefully you will be able to come back on TripAdvisor and give us another excellent review. Please feel free to contact me directly while you are staying with us in the event that you might need anything.

Sincerely,

Danny Galeano
Assistant Guest Services Manager
Holiday Inn in the Walt Disney World® Resort

2010 IHG Renovation Award Winner
2010 TripAdvisor Certificate of Excellence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,911 - 2,917 of 3,603 reviews

Reviewed January 27, 2011

Very pleased with overall stay. Friendly courteous staff, nice meeting facility, good food, updated/clean building as well as rooms. Stayed in room with King size bed, enjoyed layout of room with love seat and ottomon facing the TV, enjoyed granite in the bathroom and glass in shower. The fitness center is very nice with new equipment and faces the pool. I actually stayed at the Buena Vista Palace Hotel & Spa for 3 nights where my business event was originally scheduled which was double the price and was no better than the Holiday Inn. Plus, with the Holiday Inn, you do not have to walk for days from the parking lot if you do use valet.

  • Stayed: January 2011, traveled on business
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Thank amy_ernest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudine B, Manager at Holiday Inn Orlando – Disney Springs Area, responded to this reviewResponded March 16, 2016

Dear amy_ernest,

Thank you for taking the time to write a review in regards to your recent stay with us. We appreciate your positive feedback and are delighted to hear you say "Friendly courteous staff, nice meeting facility, good food, updated/clean building as well as rooms."

We look forward to welcoming you back real soon!

Thanks again,
Claudine Binz
Director of Rooms

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Reviewed January 25, 2011

Stayed for a week at this hotel with a girl friend on a "girl's vacation" to Disney and Universal. The staff was very friendly, room was very clean, comfortable bed and pillows, nice and quiet. Restaurant was pretty good, friendly service. Nice touch was getting a cup of coffee to go in the AM without even asking for it. Special standouts were Edwin, the restaurant manager, and Demaris, a waitress, who went out of their way to make sure we were well taken care of. Definitely would recommend this hotel and would stay here again. Just a block or two from Downtown Disney, easy walk, a little farther to Crossroads shopping center but walkable distance. Good shuttle buses every half hour to Disney parks, on time and reliable. Also, after 6 PM the hotel offers shuttle buses every half hour to and from Downtown Disney. Very nice. Great stay!

  • Stayed: January 2011, traveled with friends
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2  Thank TravelloverMn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Front Office Manager at Holiday Inn Orlando – Disney Springs Area, responded to this reviewResponded January 28, 2011

Dear TravelloverMn,

I wanted to take the time and personally thank you for your glowing review about us. Your feedback is extremely important to us, and we are thrilled that you and your friend had a great stay. We will ensure that Edwin, Demaris and our Housekeeping staff get the recognition that they deserve for making such a positive difference during your stay.

We look forward to having the privilege of calling you one of our guests when you are back in the area.

Sincerely,

Danny Galeano
Assistant Guest Services Manager
Holiday Inn in the WALT DISNEY WORLD® Resort

2010 IHG Renovation Award Winner
2010 TripAdvisor Certificate of Excellence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2011

Quiet, clean, and friendly!!! The only negative was the food is mediocre, but otherwise it's wonderful....

  • Stayed: January 2011, traveled with family
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Thank MJBBoise_Idaho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Manager at Holiday Inn Orlando – Disney Springs Area, responded to this reviewResponded January 25, 2011

Dear MJBBoise_Idaho,

Thank you for posting a review about us!! We look forward to see what are our guests have to say about our hotel.

I am glad to see that you enjoyed our property but I am sorry to hear that the food was not to your liking. We rely on our guest to let us know when we have fallen short and we use these comments to target areas that need improvement. Please feel free to contact me anytime if you wish to discuss your comments further.


Again, thank you for taking the time to write your review!

Sincerely,

Danny Galeano
Assistant Guest Services Manager
Holiday Inn in the WALT DISNEY WORLD® Resort

2010 IHG Renovation Award Winner
2010 TripAdvisor Certificate of Excellence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2011

We enjoy this hotel regularly. Since we live a few hours away, it is nice to have a "place" to rest after long days at Disney. We even come bacck to rest in between parks because its sooo close. Steve is our "go to guy". He works in the front reception area and always makes us feel welcome. The room is super clean and the cleaning staff are very friendly and accomodating. Oh and it comes with a mini fride:)
It is a bit pricey though. The parking fee is unnecessary because the rooms are priced comparably to all resorts nearby but recreation is minimal within the hotel.

  • Stayed: January 2011, traveled with family
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Thank wendybuch4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Front Office Manager at Holiday Inn Orlando – Disney Springs Area, responded to this reviewResponded January 21, 2011

Dear Wendybuch4,

Thank you for taking time out of your day to post a review about our hotel. We will make sure that Steve, your "go to guy", and the Housekeeping staff are made aware of your compliments so that they receive the proper recognition that they deserve. Our employees love to see that they have made a difference in our guests stays.

Unlike our competitors, our parking fee is the only additional cost that you will incur while staying with us. We do not have any fees for use of our WIFI internet, now available hotel wide, or have one of those pesky “resort” fees.

Again, thank you for kind comments about our hotel. We greatly appreciate your willingness to share your experience.

Sincerely,

Danny Galeano
Assistant Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2011

Everything great, only complaint is the parking charge.

Just made reservations for 3 days in May 2011

  • Stayed: May 2010, traveled as a couple
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Thank Manatou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Front Office Manager at Holiday Inn Orlando – Disney Springs Area, responded to this reviewResponded January 22, 2011

Dear Manatou,

Thank you for your review on TripAdvisor regarding your recent stay at our property.
We appreciate your positive feedback and will be looking forward to having you stay with us again!

Sincerely,

Danny Galeano
Assistant Guest Services Manager
Holiday Inn in the WALT DISNEY WORLD® Resort
2010 IHG Renovation Award Winner
2010 TripAdvisor Certificate of Excellence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2011

Arrived on Thanks given and the staff were very welcolming.
Room was in the 12th floor tower.The rooms were nice very modern and what you would expect from a Holiday Inn.The only problem was the noise from the freeway it took a few nights to get used to the sound of cars 24/7.We enjoyed the pool area and lunch at the bar.
The staff were very friendly .We used the bus to go to Pleasure Island but found it quicker to walk as only about 10 mins.As the time the bus goes to all the surrunding hotels to pick up you are quicker to walk.We went over at night for both meals and drinks as we did not have to drive.We also went to the cinema so it gives you things to do nearby.The hotel had a lovely xmas tree and decorations so very festive.The only thing we did not like was you had to go downstairs to use our computer for internett /emails.And the business centre was a pain as you had to pay and use card...probably so children did not abuse as near disney lots of children in the hotel.We needed to use the business centre due flights being cancelled due the uk weather but again can only thank the front desk staff for being great
and assisting us printing details ect.
We would def return but would want a pool view next time as really hate noise when trying to sleep.

  • Stayed: November 2010, traveled with family
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1  Thank surfsup2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Front Office Manager at Holiday Inn Orlando – Disney Springs Area, responded to this reviewResponded January 22, 2011

Dear Surfsup2,

Thank you for your comments about your recent stay with us! Our staff appreciates your kind words.

I am sorry to hear that you experienced higher than normal noise in your room. Indeed the pool view rooms would be quieter due to the direction which they are facing. We also have our Downtown Disney® View rooms that do guarantee you a balcony along with the great view.

There is a nominal fee for use of the computers in our business center; however we do offer free WIFI and wired internet in all of our rooms. In the event that you may need to print documents or boarding passes we can do that at the front desk, free of charge.

Thanks again for taking the time and posting a review about us, we hope that you will return soon. Let us know if we could assist you with anything.

Sincerely,

Danny Galeano
Assistant Guest Services Manager
Holiday Inn in the WALT DISNEY WORLD® Resort

2010 IHG Renovation Award Winner
2010 TripAdvisor Certificate of Excellence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando – Disney Springs Area

Address: 1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830-8517 (Formerly Holiday Inn Orlando - Lake Buena Vista)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Green Hotel in Orlando
#16 Business Hotel in Orlando
#22 Family Hotel in Orlando
#23 Romantic Hotel in Orlando
Price Range: $130 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Orlando – Disney Springs Area 3.5*
Number of rooms: 323
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orlando-Disney Springs Area. Located in the Walt Disney World Resort, within walking distance to Disney Springs Area we offer the perfect place to stay during your vacation to Walt Disney World. With deluxe rooms, lobby and relaxing pool you are sure to enjoy the comfort and convenience of our charming Orlando hotel. Whether you are in town for a weekend getaway, destination wedding or family vacation, our hotel in Lake Buena Vista puts you in the center of it all. We are conveniently located to several Orlando attractions, golf courses and shopping. If you're in Orlando on business, feel free to utilize our 8 different meeting rooms with space for up to 500 guests. During your vacation, enjoy our choice Orlando hotel amenities, which include free high-speed Internet access, a delicious on-site restaurant and lounge, Bath and Body Works bath amenities in every bathroom a zero-entry pool and nightly specials for kids and kids at heart. Check out our award winning hotel room deals and make your reservation today. ... more   less 
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Also Known As:
Holiday Inn - In The Walt Disney World Hotel Orlando
Holiday Inn Orlando
Orlando Holiday Inn

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