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“We would stay here again!!”

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Holiday Inn Orlando – Disney Springs Area
Ranked #31 of 337 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Burnley, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“We would stay here again!!”
Reviewed January 7, 2014

Stayed here September / October 2013 as a couple and it was suitable for all types of customers. Staff very friendly and helpful. Rooms very comfortable and spacious with a lovely bathroom and facilities.The only issue in the room was the bath, it was very low down and uncomfortable so could not take one but the shower was good. Excellent location for the parks, shopping, restaurants and supermarkets and shuttle bus provided so do not necessarily need a car. We enjoyed our stay here and would choose this hotel again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando – Disney Springs Area, responded to this review, January 8, 2014
Dear Emma L,

Thank you for your review on TripAdvisor regarding your stay at our property. We appreciate your positive feedback and are delighted to hear you found the "Staff very friendly and helpful."

We look forward to welcoming you back real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,482 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Helsingborg, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 6, 2014

I and my wife stayed at the Holiday Inn Lake Buena Vista Downtown for a week during the month of September, 2013. The hotel was very clean and it is located extremely close to Downtown Disney. What impressed me the most was the superb service we got every morning during breakfast. A mega big thank you to Jina for going the extra mile and serving us coffee out by the pool!

Mike, Sweden

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando – Disney Springs Area, responded to this review, January 7, 2014
Dear Michael K,

Thank you for your review on TripAdvisor regarding your stay at our property. We appreciate your positive feedback and are delighted to hear that "What impressed me the most was the superb service we got every morning during breakfast".

We look forward to welcoming you back real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 6, 2014

-Clean facility and room
-Very, very excellent staff w/ great customer service
-Disney transportation bus comes to this location so we didn't have to start our car to get there
-Walking distance to downtown disney and other restaurants

I can't think of anything negative about this place. Price is reasonable for its quality also.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ABABAB123123123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando – Disney Springs Area, responded to this review, January 7, 2014
Dear jbyoun01,

Thank you for your review on TripAdvisor regarding your stay at our property. We appreciate your positive feedback and are delighted to hear that you "can't think of anything negative about this place."

We look forward to welcoming you back real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 5, 2014 via mobile

I'm really picky and I notice everything. So I would say for the average person this hotel would be fantastic. On the surface the room looked really clean. However when you look closely I saw spots that had been missed. One of them, while I'm sure was simply an oversight kind of grossed me out. What was great about this hotel however was the service. From the moment we stepped in the door the service was fantastic! The breakfast was so so in my mind but it was free so not much you can complain about there. The kids were able to get their Mickey waffles so that was a definite plus. Another great amenity is the pool. Heated to well over 90 degrees the kids were playing in there even though it was only 45 outside. As for the location of this hotel. I have stayed at other downtown Disney Properties that had worse location and some that were better. The location to me is neither good or bad. Assuming the price was the same they still had free wifi, free breakfast and no resort fee I wouldn't hesitate to stay here again.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank mom2philip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando – Disney Springs Area, responded to this review, January 6, 2014
Dear mom2philip,

Thank you for your review on TripAdvisor regarding your stay at our property. We appreciate your positive feedback and are delighted that you found "From the moment we stepped in the door the service was fantastic".

We look forward to welcoming you back real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Indiana
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 4, 2014

A wonderful property within walking distance of Downtown Disney AND a shuttle ride away from any of the Orlando Disney properties. Great food and helpful servers in the hotel restaurant. Large, outdoor pool, bar with outdoor seating area, gift shop and easy access to parked vehicles.

ALL the staff were friendly and helpful, even during the busy holiday season. An extra bonus - champagne and chocolate-covered strawberries were delivered to my son's room when the staff he and his fiancé were newly engaged.

We would stay there again in a heartbeat if we visit Disney again!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando – Disney Springs Area, responded to this review, January 5, 2014
Dear Natalia S,

Thank you for your review on TripAdvisor regarding your stay at our property. We appreciate your positive feedback and are delighted to hear you found "ALL the staff were friendly and helpful, even during the busy holiday season." We pride ourselves on excellent customer service and are delighted you found that we go the extra mile with each guest to ensure the best possible stay.

We look forward to welcoming you back real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horicon, Wisconsin
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 3, 2014

I stay here two nights while visiting Disney with my family. The location is just down from Downtown Disney only a short walk. Hotel is very clean and a good staff. I was disappointed the bar was open when we returned from DIsney but closed 10 mins later when I returned to get a glass of wine for me and my wife. It was 1:30 am but I was hoping. Room was very clean only complaint was not enough towels we had only 1 towel on our last day not what you want to realize after a 16 hour day at disney. They brought replacements quickly. Breakfast I found to be bad. The eggs on the buffet were under cooked. This was quickly changed once brought to management attention. My daughters omlet was made to order and absolutly perfect. We liked the onsite disney store. It was great for a last min. needs.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WI_Traveler2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando – Disney Springs Area, responded to this review, January 5, 2014
Dear WI_Traveler2007,

Thank you for your review on TripAdvisor regarding your stay at our property. We appreciate your positive feedback and are delighted to hear you found the "Hotel is very clean and a good staff." Even though you did experience some challenges I'm glad to hear they were quickly resolved.

We look forward to welcoming you back real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Slidell, Louisiana
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 3, 2014

We bought package that had parking and breakfast included in the price of the room. Unfortunately, the breakfast room does not open until 7am which is the same time the first shuttle to Disney World picks up outside the hotel. As a result, we only used one breakfast coupon. We told the manager about this, but he was not sympathetic - in other words "tough luck".
We initially requested 2 adjoining rooms since we were spending a special trip with our children and grandchildren - this request was not met. The room our son and his wife occupied had a clogged sink that was fixed half heartedly also, their room was not cleaned one day until I complained to the front desk. All in all, we would not stay at this Holiday Inn again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Agnesbythesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, February 25, 2014
Dear Agnesbythesea,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the hotel was unable to honor all of your requests prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando – Disney Springs Area

Property: Holiday Inn Orlando – Disney Springs Area
Address: 1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830-8517 (Formerly Holiday Inn Orlando - Lake Buena Vista)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Orlando
#16 Business Hotel in Orlando
#22 Family Hotel in Orlando
#23 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Orlando – Disney Springs Area 3.5*
Number of rooms: 323
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orlando-Disney Springs Area. Located in the Walt Disney World Resort, within walking distance to Disney Springs Area we offer the perfect place to stay during your vacation to Walt Disney World. With deluxe rooms, lobby and relaxing pool you are sure to enjoy the comfort and convenience of our charming Orlando hotel. Whether you are in town for a weekend getaway, destination wedding or family vacation, our hotel in Lake Buena Vista puts you in the center of it all. We are conveniently located to several Orlando attractions, golf courses and shopping. If you're in Orlando on business, feel free to utilize our 8 different meeting rooms with space for up to 500 guests. During your vacation, enjoy our choice Orlando hotel amenities, which include free high-speed Internet access, a delicious on-site restaurant and lounge, Bath and Body Works bath amenities in every bathroom a zero-entry pool and nightly specials for kids and kids at heart. Check out our award winning hotel room deals and make your reservation today. ... more   less 
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Also Known As:
Holiday Inn - In The Walt Disney World Hotel Orlando
Holiday Inn Orlando
Orlando Holiday Inn

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