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“Best customs service!” 5 of 5 stars
Review of Holiday Inn Orlando – Disney Springs Area

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Holiday Inn Orlando – Disney Springs Area
Ranked #24 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Saint Augustine Beach, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Best customs service!”
5 of 5 stars Reviewed December 11, 2012

Thank you so much for a great stay holiday inn staff!! I work in hospitality and value great customer service. My experience was beyond my expectations. A special thank you to Drevis Gutierrez for making my two year old son smile. :)

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ACN2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudine B, Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, April 8, 2016
Dear ACN2010,

Thank you for taking the time to write a review in regards to your recent stay with us. We appreciate your positive feedback and are delighted to hear you say "my experience was beyond my expectations."

We look forward to welcoming you back real soon!

Thanks again,
Claudine Binz
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,074 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (781)
Date | Rating
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English first
Rio de Janeiro, RJ
Level Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed December 10, 2012

We went with our 5 and 6 years old kids and had a lot of fun. It's clean, spacious rooms and great pool. The staff was very gentle and friendly. We felt safe to walk to Disney downtown (15 min) and it has so many restaurants and outlets in the surrounding area. We only had breakfast one day, witch is great, cause we wanted to try different styles. They even have a Disney store in the premisses, laundry was easy and close. My tip is: use the Valet Parking, it's so much easier! Parking costs you $10 a day, Valet is $14, and you call ahead and have your car ready when you get down, with the air conditioner ON and everything, plus, all the help to carry your bags, two, tree times a day, or even more.

Room Tip: We stayed at the wing and it was great.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank mistereletronic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudine B, Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, April 8, 2016
Dear misterelectronic,

Thank you for taking the time to write a review in regards to your recent stay with us. We appreciate your positive feedback and are delighted to hear you enjoyed your time with us!

We look forward to welcoming you back real soon!

Thanks again,
Claudine Binz
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 9, 2012

It is a good hotel, the pictures of the rooms are better than what they really are however this does not mean that it is bad, it is just not as cousy or fancy as i expected. The restaurant is really nice, staff great and the food is top. The location of the hotel could not be better: located in the heart of Downtown Disney, next to stores and restaurants. Also, located very close to Disney parks and easy access to International Airport. Very good/economical room rate.

Room Tip: Not sure if there is any difference between the location of the rooms since the area in general is q...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank sebastianfitje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudine B, Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, April 8, 2016
Dear sebastianfitje,

Thank you for taking the time to write a review in regards to your recent stay with us. We appreciate your positive feedback and are delighted to hear you enjoyed your time with us!

We look forward to welcoming you back real soon!

Thanks again,
Claudine Binz
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisiana
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 8, 2012

Very Clean, Excellent, friendly staff. Room size, King bed with sofa sleeper was comfortable. The room was near the elevator, but was very quiet. No room noise from the other rooms. The shuttle bus service from the hotel to the parks was on time. The shuttle bus service to Downtown Disney was provided, but it is much quicker to walk, only about 10 minutes. The housekeeping staff was friendly, and the rooms were cleaned properly and on time. The only negative was the small bathroom, and vanity space in the bathroom. The bathroom was clean, but small. Overall the hotel stay was very good. The staff was very friendly.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudine B, Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, April 8, 2016
Dear Robert M,

Thank you for taking the time to write a review in regards to your recent stay with us. We appreciate your positive feedback and are delighted to hear you say "excellent, friendly staff."

We look forward to welcoming you back real soon!

Thanks again,
Claudine Binz
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 8, 2012

Hello,
I recently had the pleasure of staying in your hotel and I wanted to let you know, personally, just how much I enjoyed it.
All of the staff were helpful, smiling and happy. From the reception staff, the restaurant and bar staff, the shop keepers to the housekeeping staff, each and every one was smiling, happy to help me and friendly.
I especially want to point out Kella and Whitney, who went above and beyond the call of duty. Both of these ladies were truly exemplary in their interactions with me. I observed them being no less incredible with each and every other person with whom they came in contact. We even got hugs when we were leaving! Real sweethearts!!
I would also like to mention the men who man the bell station outside the front doors. These guys are fantastic. As the first people you come in contact with upon your arrival (and each time you arrive or depart), I personally feel that you could not have chosen better representatives.
Like I mention above, every one of you staff, show a true dedication, not only to their job, but to their representation of what the Holiday Inn brand stands for.
Thank you for a great stay.
Please note, I will also post this letter on Trip Advisor. I Wish your hotel continued success...keep doing what you're doing...
Additional notes: it's a short walk to Downtown Disney, pool area is very nice (the weather didn't really cooperate for us, as we were there when hurricane Sandy was checking in!), everything is kept clean and in good order.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Liane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudine B, Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, April 11, 2016
Dear Liane A,

Thank you for taking the time to write a review in regards to your recent stay with us. We appreciate your positive feedback and are delighted to hear you had such a wonderful experience with our staff while staying with us!

We look forward to welcoming you back real soon!

Thanks again,
Claudine Binz
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 5, 2012

Excellent service by the manager Drevis Gutierrez. He made our dining experience most enjoyable. Great food here. There were 3 couples in our party and we received excellent service. We ate breakfast here every morning and the omlettes were the best. We all really enjoyed the Mickey Mouse waffles too.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Snowman2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudine B, Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, April 4, 2016
Dear Snowman2010_10

Thank you for taking the time to write a review in regards to your recent stay with us. We appreciate your positive feedback and are delighted to hear you enjoyed your time with us!

We look forward to welcoming you back real soon!

Thanks again,
Claudine Binz
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 4, 2012

We celebrated our corporate holiday party at this hotel. 100+ guests in our group and 45+ rooms. The positive feedback from all of our staff regarding the ENTIRE experience leaves me in awe. My staff all agree that the rooms were very clean & comfortable. A group of us took the short walk to Downtown Disney from the hotel and others used the free shuttle service from the hotel which was also a nice convenience. The valet team is so friendly and greets you with a smile...nice first impression!! Reservations was quick to acknowledge guests and service them as quickly as possible. Several people in our group enjoyed the heated pool and hot tub. The hotel Palm Breeze restaurant food was delicious! The service at the hotel lounge was also top notch! Very good value.

As for our event, it was flawless! Sascha did an amazing job helping me coordinate our big event. Everything not only looked magical, but the service was on schedule and excellent. Chef Bob is very talented! I can go on and on....as our company party planner for many years, I can tell you that you will get the best service if you hold an event here...we will certainly visit this hotel again!

Room Tip: The disney view rooms from the upper level in the tower building have a really nice view. However...
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ACF_HR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudine B, Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, April 8, 2016
Dear ACF_HR,

Thank you for taking the time to write a review in regards to your recent stay with us. We appreciate your positive feedback and are delighted to hear you say "The entire experience leaves me in awe."

We look forward to welcoming you back real soon!

Thanks again,
Claudine Binz
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando – Disney Springs Area

Property: Holiday Inn Orlando – Disney Springs Area
Address: 1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830-8517 (Formerly Holiday Inn Orlando - Lake Buena Vista)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Orlando
#16 Business Hotel in Orlando
#22 Family Hotel in Orlando
#23 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Orlando – Disney Springs Area 3.5*
Number of rooms: 323
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orlando–Disney Springs Area. Located in the the Walt Disney World Resort, within walking distance to Disney Springs Area we offer the perfect place to stay during your vacation to Walt Disney World. With deluxe rooms, lobby and relaxing pool you are sure to enjoy the comfort and convenience of our charming Orlando hotel. Whether you are in town for a weekend getaway, destination wedding or family vacation, our hotel in Lake Buena Vista puts you in the center of it all. We are conveniently located to several Orlando attractions, golf courses and shopping. If you're in Orlando on business, feel free to utilize our 10 different meeting rooms with space for 18 to 500 guests. During your vacation, enjoy our choice Orlando hotel amenities, which include free high-speed Internet access, a delicious on-site restaurant and lounge, Bath and Body Works bath amenities in every bathroom a zero-entry pool and nightly specials for kids and kids at heart. Check out our award winning hotel room deals and make your reservation today. ... more   less 
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Also Known As:
Holiday Inn - In The Walt Disney World Hotel Orlando
Holiday Inn Orlando
Orlando Holiday Inn

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