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“A Good Hotel in a Good Location but Nothing Extra”

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Holiday Inn Orlando – Disney Springs Area
Ranked #29 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Hamilton, Canada
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“A Good Hotel in a Good Location but Nothing Extra”
3 of 5 bubbles Reviewed November 7, 2011

We recently stayed in the Holiday Inn on Hotel Plaza Blvd for 8 nights. We had a pleasant stay, location was good, room was nice, bed was amazing, service was good, pool was good. All in all it was good. Not great.
We paid extra for a room with a balcony with a Downtown Disney view but apparently this also means a highway view. We couldn't open the balcony door or spend any time out there because of the noise level. To give them credit once the door was closed we couldn't hear the noise, I just wish we hadn't wasted money on an upgraded view.
The pool was like getting into a bath which was ok until we had to get out then we FROZE because the pool temperature was totally disproportionate to the air temperature.
The self parking is about 50 feet from the front door so don't bother paying extra for the valet, it's not worth the upgrade.
I guess that is the theme of the whole hotel. A good, comfortable mid range hotel but nothing extra so if that is what you are looking for then this is a great choice for you.

Room Tip: Don't pay extra for upgrades. A basic room will do you just as well and leave you extra to spen...
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  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MCO_Addict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Relations Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, November 20, 2011
MCO_Addict

I am pleased to hear that you had a wonderful stay in our hotel but regret to hear that your experience with the room location fell below your expectations.

We take all reviews positive and negative very serious and your feedback will help us improve for our next guest or your next visit.

Once again thank you for your honest review and should you need anything please do not hesitate to contact me or any of our management team.

Best regards,

Chabeliz Marrero

Guest Services Supervisor – Holiday Inn Walt Disney World Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,410 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (855)
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English first
Toronto
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 7, 2011

My boyfriend and I stayed her for the week of October 24th.
Wasn't too happy with our room as it had two queen beds and a view of a parking lot, however we did not say anything as we did not spend much time in the room anyway-rooms were clean but only cleaned one time during our stay! We called the front desk and they informed us someone would come up, however no one came. OH WELL. We weren't going to let soemthing like that ruin our trip.
Also at check-in we werent informed of what was available at the hotel or what was near the hotel. We had to go back a couple times and ask questions. Also we noticed other guests checking in were getting coupons-we didn't get any.

But besides those couple of blips-the hotel was a good value. Breakfast buffet was really good in the am before going to the parks. Hotel pool was like a warm bath and open until 11pm, which was nice when coming back from a long day at Disney.
We went to Downtown Disney almost every night for dinner as they have a lot of good places to eat.

TIP-if going to Universal Studios contact MEARS. Its $19.00/person return. They pick you up at the hotel and you call approx 2 hours before you want to return and they pick you up at the same place they dropped you off. WE used Mears a few times and was really happy with the service.

Room Tip: Ask for a higher floor
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tdot_traveller83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Relations Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, November 20, 2011
tdot_traveller83

Thank you for sharing your recent experience at our hotel. I’m sorry to hear you didn’t get the information we usually provide to all of our guests at check in, but we are happy you had a great stay!

Once again we appreciate your feedback and tips to the TripAdvisor community and we look forward to welcoming you again in the future.

Always at your service

Chabeliz Marrero

Guest Services Supervisor – Holiday Inn Walt Disney World Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hickory, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 6, 2011

Room not ready...bugs in room...A/C fan blows all the time on you in bed.


Alex was GREAT though! He was the highlight of our trip to Orlando, Fla. You couldn't ask for anyone better.

Room Tip: Rooms with a view (facing the road) have the best views. Try to get an upper floor. Make sure t...
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  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Relations Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, November 14, 2011
GailM

I’m sorry we didn’t meet you complete exceptions on your recent visit. I shared your feedback with the rest of our team especially our housekeeping department as well as our third party pest control company to ensure this kind of issue doesn’t occur again.

We’ll make sure Alex gets the recognition he deserves for making your stay more enjoyable.

Once again we want to apologize for the inconvenience you experienced during your stay and we hope you give us another opportunity.

Best regards,

Chabeliz Marrero

Guest Services Supervisor – Holiday Inn Walt Disney World Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed November 4, 2011

My husband and I stayed for 3 nights whilst visiting the Disney parks. We booked through a third party site and though the room we were given was lovely, and very clean we didn't sleep well due to some external noise. We asked at reception if there was anything they could do and they happily moved us whilst we were out for the day. The customer service we received at this hotel was excellent, they exceeded our expectations in every way, all staff were very polite and helpful. The breakfast was good with a wide choice. The heated pool looked lovely and stayed open quite late. You are a 10 minute walk from Downtown Disney where all the Disney transport picks, up and the hotel does its own bus too, though we didn't try this. We ate in our room one evening and both meals were really tasty. They also have a small gym and a gift shop. I would recommend this hotel to anyone going to Disney if you are happy to be out of the parks but near enough to walk to Downtown. We would definitely return if staying in the area again.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lisa73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Relations Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, November 14, 2011
Lisa73

We appreciate the wonderful comments you have provided. Our Holiday Inn in the Walt Disney World Resort team is always happy to hear back from our guests and truly value their feedbacks.

Thank you very much for recommending our hotel to others and we are very excited that you will be returning.

Please feel free to contact us at any time we are fully at your service if you need anything.

Sincerely,

Chabeliz Marrero

Guest Services Supervisor – Holiday Inn Walt Disney World
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mallaig, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 2, 2011

We stayed here on the first 3 nights of our annual vacation to Florida. We arrived in a downpour and the reception and parking lot staff were great. Helpful, efficient.

Our room was a disabled room on the first floor and the view was not great, over soke air con pipes to I4 but other than that it was very comfortable.

We ate in the first night and that was a mistake. The meal wasn't bad it just wasn't a proper meal, pasta, shrimp, peas & cheese just chucked together. Every other night we walked to Downtown disney which wass great. If you have a young family then go to TRex. Awesome.

Breakfast was something else, truly excellent. The breakfast chef deserves special mention, what a lovely lady, I wish I could remember her naem as I would have given her special mention. She cooks omlettes and eggs to order with a huge smile and a chat.

The pool is also worthy of note, not busy and very warm, even in the rain.

We would come back.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Relations Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, November 14, 2011
DonTrader

We appreciate you taking the time to write a review about our hotel. I’m sorry your first meal wasn’t to your satisfaction, but we are happy to hear that you enjoyed our breakfast; Chef Debbie really appreciates your kind words.

Thank you once more for your 5 star review about our property and it would be our pleasure to have you and your family back to you annual vacations.

We are always at your service should you need anything!

Best regards,

Chabeliz Marrero

Guest Services Supervisor – Holiday Inn Walt Disney World
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
119 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed November 1, 2011

Everyone was super friendly and we had a great stay. Arrived in the morning and they allowed us to check in at that time. Took the free shuttle bus (they run every 30 min) to EPCOT so we could enjoy the food & wine festival. We had the downtown disney view and could see the fireworks from our balcony which was pretty nice. There's a nice little bar in the lobby and a restaurant where we had breakfast. Your choice of either a full buffet or continental. The only bad thing was the coffee but the buffet was great and lots to choose from.
You could easily walk to Downtown Disney from here. There's several HI in the area so make sure you get this one on Hotel Plaza Blvd. It was completely renovated a year ago. Pool and game room too.

Room Tip: Join the Priority Club they treat you great and you might even get upgraded to a view of downtown Di...
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SoLaurie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Relations Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, November 3, 2011
Dear NicoArbus,

It is truly wonderful to hear that you had such a pleasant and positive experience with us!! Our staff prides themselves in providing excellent service & it is great to know that everyone was super friendly!!

It seems you enjoyed everything except for the coffee (sorry about that...). But we truly appreciate the feedback & great review!!

We truly hope you come to visit once more.

Thank you again!!

Sincerely,

Chrystel Mattli
Guest Services Supervisor

Holiday Inn in the WALT DISNEY WORLD® Resort

2010 IHG Renovation Award Winner
2010 TripAdvisor Certificate of Excellence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
118 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed October 31, 2011

We stayed two nights at the Holiday Inn while we visited the Magic Kingdom and Kingdom of Animals. The hotel has a great pool, a Disney shop, shop, decent gym (not great though) and a typical Holiday Inn restaurant/bar. They also have in hotel Disney services to help with bookings and advice. There is also a shuttle bus that leaves for the park every half hour from the hotel. There is also a laundry on site which was very helpful. Its a short walk to Downtown Disney which is worth checking out. They also have in there every type of food you could want and lots of lively places for a drink. WiFi was included and was pretty reliable. In all a good stay with easy access to the parks.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank vls2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Relations Manager at Holiday Inn Orlando – Disney Springs Area, responded to this review, November 3, 2011
Dear vls2002,

It is very nice to know that you spent a good two days with us!

We truly appreciate the feedback and hope that you come to visit us again. We are happy to know that enjoyed our amenities & services.

We hope you come to visit us again.

Thank you once more for the great review!!

Sincerely,

Chrystel Mattli
Guest Services Supervisor

Holiday Inn in the WALT DISNEY WORLD® Resort

2010 IHG Renovation Award Winner
2010 TripAdvisor Certificate of Excellence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando – Disney Springs Area

Property: Holiday Inn Orlando – Disney Springs Area
Address: 1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830-8517 (Formerly Holiday Inn Orlando - Lake Buena Vista)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Orlando
#16 Business Hotel in Orlando
#22 Family Hotel in Orlando
#23 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Orlando – Disney Springs Area 3.5*
Number of rooms: 323
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orlando-Disney Springs Area. Located in the Walt Disney World Resort, within walking distance to Disney Springs Area we offer the perfect place to stay during your vacation to Walt Disney World. With deluxe rooms, lobby and relaxing pool you are sure to enjoy the comfort and convenience of our charming Orlando hotel. Whether you are in town for a weekend getaway, destination wedding or family vacation, our hotel in Lake Buena Vista puts you in the center of it all. We are conveniently located to several Orlando attractions, golf courses and shopping. If you're in Orlando on business, feel free to utilize our 8 different meeting rooms with space for up to 500 guests. During your vacation, enjoy our choice Orlando hotel amenities, which include free high-speed Internet access, a delicious on-site restaurant and lounge, Bath and Body Works bath amenities in every bathroom a zero-entry pool and nightly specials for kids and kids at heart. Check out our award winning hotel room deals and make your reservation today. ... more   less 
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Also Known As:
Holiday Inn - In The Walt Disney World Hotel Orlando
Holiday Inn Orlando
Orlando Holiday Inn

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