Our first night at the 1900 Buena Vista Palace Hotel was horrible. This hotel is beautiful but the service is worst than awful. This hotel gave our guaranteed rooms to guests who wanted to stay an extra night. We were given replacement rooms called parlor rooms and a $50.00 per room offer to spend on the premises, placing the money back into their pockets.
My 60 year old mother was offered a chair and ottoman pushed together to sleep on. The chair was higher than the ottoman.
Six families were complaining at the front desk because the hotel gave their rooms away as well.
They told one family who had traveled from Boston and who had booked several guaranteed rooms that they would have to book at another hotel for the night.
The manager told some guests that he didn't have to offer them what Travelocity had promised-(King or 2 Queens). Travelocity came to our rescue! Please Beware! If you have this problem at this hotel, call your travel representative at once!
- Official Description (provided by the hotel):
- Experience an Orlando resort getaway that ascends above the rest. Soaring 27 stories above the world's favorite destination, Buena Vista Palace is a beautiful resort in the Walt Disney World® Resort just a short walk from Disney Springs™. Guests can enjoy complimentary transportation to Disney Theme Parks and the Disney Springs™ area. Feel the magic the moment you arrive. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting. Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more less
- Reservation Options:
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- Also Known As:
- Buena Vista Palace Hotel And Spa
- Buena Vista Palace Orlando
- Lake Buena Vista Palace
- Buena Vista Palace Hotel & Spa