Stayed here for a business conference for three nights. For a hotel that appears to pride itself on providing top notch service and amenities, it was somewhat disappointing.
The grounds are beautiful, the hotel is clean and quiet, and the lobby areas are quite comfortable and spacious. The fitness center has a good variety of equipment. The convention center facilities were nice, though rooms were awfully cold. Being close to Downtown Disney is a plus since there are lots of options for food and shopping.
What was disappointing was the attitude of some of the hotel staff. On several occasions I asked questions about certain things in the room and front desk staff seemed to be unaware and were not interested in finding an answer for me. It certainly seemed that housekeeping staff did not talk to front desk staff, and front desk staff did not talk to billing staff. Mostly just little things, but those little things can certainly make a stay more pleasant. Especially when one considers the price paid for these accommodations, a bit more orientation toward serving guests would have been nice.
I might consider returning if I got a really great rate, or for another conference. It certainly would not be my first choice for a friendly place to stay in Orlando.
- Official Description (provided by the hotel):
- Our resort is walking distance to the newly re-imagined Disney Springs®. Enjoy complimentary shuttle to Disney Theme Parks (all within 5 miles of the hotel), Disney Character Breakfast every Sunday, our new Float Lagoon pool, newly renovated guest rooms, exciting new restaurants and much more! Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more less
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- Also Known As:
- Buena Vista Palace Hotel And Spa
- Buena Vista Palace Orlando
- Lake Buena Vista Palace
- Buena Vista Palace Hotel & Spa