We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“In the end , it's all about the staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Orlando Buena Vista Palace Disney Springs
Ranked #210 of 338 Hotels in Orlando
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“In the end , it's all about the staff”
Reviewed August 28, 2014

This was our first time at LBVP in Orlando--we weren't impressed by the shuttle to the parks service-when compared to staying at a Disney resort, but the staff was wonderful. Aubrey noticed us waiting at a desk for travel help and she swept us into her own office and printed out our boarding passes for us--we were awed by her professionalism. Later, we were even more surprised (and grateful) when Chris Ramsey (bell staff) realized we were waiting too long for our airport shuttle--he called Mears, found out the problem and had us in a town car heading for our plane home in no time! The staff at the delicious breakfast buffet were exceptional-and made up for the tired pool facilities and fuzzy TV--We would certainly return-since we believe excellence starts at the top--LBVP hires and trains the most wonderful people-and that made our vacation terrific!

Room Tip: the terrace views are wonderful go high (NOT for children)
See more room tips
  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Adrienne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin W, Public Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, August 29, 2014
Dear Adrienne L,
Thank you for the wonderful comments about our staff, specifically Aubrey and Chris. They are valuable associates and we feel very fortunate to have them on our team. We take a great deal of pride in the service we provide to our guests and we are thrilled you were taken such good care of.

Kind Regards,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,880 reviews from our community

Traveler rating
    1,555
    1,444
    902
    530
    449
See reviews for
1,961
1,080
139
883
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,006)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
lancashire
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 25, 2014

We stayed here for two weeks from 24/7/14. We booked a package holiday through Virgin (so no resort fees) and choose this hotel as we could upgrade to a suite and because of the location of the hotel. We had an island suite which was roomy and had 2 very comfortable beds in the bedroom area and a bed settee in the lounge. Two balconies both with a table and chairs on (and we could just see the fireworks just above the trees at night even from our level) and a small fridge with a microwave and safe in the entrance area, next to the second toilet. Main bathroom had a separate shower cubicle in addition to an over bath shower. Water pressure was good. No smell in the room and not noticed throughout the hotel. Windows really could do with being cleaned and the corners and behind doors too. Our room was on the second floor, away from the ice machines and lifts (therefore quiet), and downtown Disney was just across the road. In fact, from our room it took 5 minutes to walk there. The hotel offers shuttles to Disney parks. It is the third pickup though so in the mornings, many times the bus could be busy with standing room (if any room) only, difficult with families with prams. They run 1/2 hrly. Other options for park transfers are the more obvious, cross over to Downtown Disney and jump on a Disney bus to a resort and pick up the bus to your required park. Our preference, walk to Saratoga Springs (approx 7-10 mins from hotel) bus stop number four, Congress Park. This is the closest stop to Buena Vista P hotel / downtown disney. Frequent buses. Clean and cool buses with seating. Not as ideal but its a very good option and better than waiting another 1/2 hr for a bus to arrive at the hotel which could also be full again. Plus the Disney buses stop closer to the parks the the hotel transfer bus.
We ate a couple of times at the hotel. Nothing special, but the restaurant area could be amazing. Is just so unloved and large its really uncomfortable staying in there. The sports bar is so dated that its difficult not to laugh when you walk in. Its got the large tvs, the odd games machine, a wii set up and dart board area. Again it really needs updating. Its got all the basics there and could be a great draw to this hotel. Food average. Childrens menu really needs something different. Bored of the same old food being offered. Kids eat more than fries with everything too! Oh and buckets to catch many drips during heavy rain, not a great site. Staff fab. Friendly and helpfull.
We did need to contact reception re a small issue in the room (toilet handle broke). We found that mainentence was prompt, reception called later too ensure issue was fixed too....great touch.
Shame that on one night when a large event was happening on site that the bar in the upper levels of the hotel opened (purple lights from outside seen and could see people at the window watching the fireworks), yet when we went to visit the following night it was closed for refurbishment!? We didn't even know it was there until we saw the lights whilst swimming in their lovely warm pools in the evening.
We had items purchased from the Disney parks delivered to the hotel too. Magic bands were also sold in the hotels Disney shop and the staff are very helpful. They will link them to your park tickets too.
Breakfast was really expensive and choice poor so we didn't eat in there so cant comment. The shop also sells starbucks brewed coffee, apparently. It wasn't nice but its better than the coffee provided in the rooms. Onsite shop no more expensive that other hotels onsite shop but very small given the number of guests they can have.
Biggest thing this hotel has going for it really is the location. If you love Downtown disney (as we do) then its great. Next time however we will be looking at the price of Saratoga Springs (we visit Disney every 2-3 yrs) before booking purely because of the park transfers. We dont drive whilst on holidays and given the amount of standing traffic around that area at the moment due to the works being done i'm glad.
Over all, a good huge hotel, in a great location. Spacious rooms but the resorts lacking decent places to eat and park transfers could be much improved. Needs more staff to be working on the refurbs and more cleaners so that when you're returning from a day at the parks your room is cleaned (arriving after 16:30 to clean a room when you have a tired child isn't good, but also knocking at 8:30 in the morning to clean is also very unwelcome)

Room Tip: away from ice machines/lifts and not on the ground floor. on the island if you want to be closest t...
See more room tips
  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
5 Thank claire w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin W, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, August 28, 2014
Dear Claire W,
Thank you so much for taking the time to write this detailed review of your stay and our facilty. We truly appreciate the feedback and welcome our guest's input. We are pleased you enjoyed your visit and are so sorry that the timeliness of cleaning your room was an inconvenience to you and your family. As it relates to the restaurant, we know that the room needs to be updated and we do have plans in the future to make that happen. We hope that you will be able to visit again to see the changes.

Kind Regards,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riffa, Bahrain
1 review
Reviewed August 25, 2014

The check in was easy, but we discovered we had to pay more than we had expected, the wifi signal was poor in the room but is great in the lobby, room felt a little too stuffy, and the toilet flush was very loud, love the mini market and the arcade as well as the area surrounding the hotel, great location to go to downtown disney just a 15 minute walk! Not too impressed with the room but great place nonetheless.

  • Stayed August 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank naswas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin W, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, August 27, 2014
Dear naswas,
Thank you so much for writing a review about your stay. We truly appreciate the feedback and are very thankful you chose to stay with us. We hope you will consider us if your travel plans bring you back to the Orlando area.

Kind Regards,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 24, 2014

The check in was easy! Once in the hotel you notice a "strange" smell either mold or old, perhaps can be a combination of both. The smell was also in the room. The room was clean for the most part. We did get these little bugs on one of the tables, but that didn't bother is much. The bed was older you could tell by the indentation on the mattress.

One issue with this hotel is that you could hear everything that was going on, the hallway, the room next to us, etc. Since we were only sleeping here we didn't pay much attention to the things that made the hotel negative. I however; wouldn't consider this a 4 star hotel. The value of the hotel is ok, but given the little bugs in our room and the noise level from the hallway we experienced; I don't think we will be staying here again.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Marivi14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin W, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, August 29, 2014
Dear Marivi14,
Thank you so much for writing a review. Your feedback is very important to us. It's comments like these that help us improve the facility and the service we provide to our guests. Please accept our sincerest apologies for not meeting your expectations.

Kind Regards,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 24, 2014

Cons:
- The parking lot was very dark at night.
- Recommend the check-in staff provide a brochure or more information about the Disney bus arrival/departure schedule and surrounding attractions upon check-in.
- A Continental Breakfast should be included with every reservation.
Pros:
- Volleyball, basketball and tennis courts availability were nice.
- Nice idea for the kids about finding the wrist bands.
- The hotel and room were always odor free and clean. Housekeeping was very good!
- The hotel staff were very pleasant to talk with.
- The scenic views of the hotel, rooms overlooking the lake and pools were very beautiful.
- We would love to stay at this hotel again on our next trip to Disney. We will definitely recommend this hotel to others.
- Overall experience was Outstanding!

  • Stayed August 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank G E C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin W, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, August 29, 2014
Dear G E C,
We are delighted your vacation was so wonderful. It appears you enjoyed most everything we have to offer and we want to thank you for being our guest. We look forward to seeing you again if your travel plans bring you back to the Orlando area.

Kind Regards,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 24, 2014 via mobile

Spent 1 night here while en route to the keys. My wife wanted to visit downtown disney which is very near. I have stayed here one other time while visiting disney world, and it was fine. But this is the last time!
We checked in around 10 pm, and after settling in I noticed a wooden stick (the type that they stick into a hamburger or sandwich, much bigger than a toothpick) sitting on the floor in front of the TV. I really didnt think anything of it since we were only going to sleep here 1 night ... the rest of the room appeared to be clean. after we got in bed and attempted to turn the TV on, the remote wouldnt work. So I called the front desk and they sent a lady up to bring another one. Well neither would work, the tv was the problem. So I complained a little to the lady and she got very defensive and said "the engineer"couldnt come up and program the tv till tomorrow... so I told her that I would ask for a discount in the morning. She got very rude and said "we dont give discounts for tv problems". So I said what about a dirty room with somebody else's leftover food stuff and I pointed to the stick on the floor. She picked it up... and I was tired and didnt really feel like an argument at 11:00 pm so I told her to just forget about it. Well I thought this was over, but at 3:00 am we were awakened by the room phone. I answered and the person on the other end hung up. Well this happened about three more times about 15 minutes apart and im pretty sure it was that lady paying me back for voicing my opinions on the TV and the trash in the room. Could have been just some kids play in around but after she got rude with me and I saw that menacing look in her eyes im pretty sure it was her. Needless to say I'm done with the buena vista "palace" - never again!!!!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travis5895
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin W, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, August 29, 2014
Dear Travis5895,
First and foremost we would like to apologize to your for your encounter with our staff member. This is not typical of the service we provided and we are sincerely sorry. We hope we were able to correct the problem before you departed. Please accept our sincerest apologies for not meeting your expectations.

Kind Regards,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Orlando hotels

Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 24, 2014

My family and I are just ending a four day trip to Orlando. I selected this hotel because from the pictures and reviews, it looked very nice. Once we got here, the main lobby did not disappoint - it looks very clean and tastefully done. The receptionist at the reception desk was also very nice and friendly. However, once we got to our room, I realized the hotel site pictures of their rooms must have been taken years ago. Every piece of future is in scratched and in poor condition. The bedding is torn - not huge gapping holes but little holes from years of wear and tear. Unacceptable since this isn't some roadside motel. This aside, my two major issues were the bathroom and cleanliness. Overall, the room was dirty. Even after the hotel service came in to "clean" the room was dirty with prints everywhere and dust. The refrigerator has not been cleaned in a very long time - just filthy- and we found crumbs on one of the night tables as a welcome. The bathrooms are tiny, poorly lit and outdated. The ceiling has cracks, the floor looked dirty - very low end for a four star hotel. I was extremely disappointed and will not be staying here again.

Room Tip: Don't stay here but if you do, don't buy food in the cafe. They are extremely overpriced...
See more room tips
  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank Berta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin W, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, August 29, 2014
Dear Berta C,
We are so sorry this was your experience. Please note that your comments are very important to us and we will be sharing them with the appropriate department heads to ensure they are reviewed and addressed. Please accept our sincerest apologies for not meeting your expectations.

Kind Regards,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Orlando
Lake Buena Vista
Best Western Lake Buena Vista - Disney Springs Resort Area
Show Prices
Show Prices
Show Prices
Windsor Palms Resort
#10 of 62 in Kissimmee
312 reviews
Terra Verde Resort
#11 of 62 in Kissimmee
436 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Orlando Buena Vista Palace Disney Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Orlando Buena Vista Palace Disney Springs

Property: Hilton Orlando Buena Vista Palace Disney Springs
Address: 1900 E. Buena Vista Drive, Orlando, FL 32830-8432
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Top resorts Hotel in Orlando
#54 Luxury Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Orlando Buena Vista Palace Disney Springs 4*
Number of rooms: 1014
Official Description (provided by the hotel):
Experience an Orlando resort getaway that ascends above the rest. Soaring 27 stories above the world's favorite destination, Buena Vista Palace is a beautiful resort in the Walt Disney World® Resort just a short walk from Disney Springs™. Guests can enjoy complimentary transportation to Disney Theme Parks and the Disney Springs™ area. Feel the magic the moment you arrive. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting. Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Expedia, Hotels.com, Prestigia, Hotwire, Travelocity, HotelsforEveryone, Cheap Tickets, getaroom.com, HotelQuickly and HotelsClick so you can book your Hilton Orlando Buena Vista Palace Disney Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Buena Vista Palace Hotel & Spa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing