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Hilton Orlando Buena Vista Palace Disney Springs
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Reviews (5,519)
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Reviewed April 27, 2014

We had a 2 week stay here and thought it was lovely! Good pool/hot tub- great for 'Disneyed' feet at the end of a day!!
We noted a bit of a 'damp' smell but nothing too bad- it certainly did not affect my asthma, which can be troublesome in damp conditions. But I do like the room COLD... and prefer air con ramped up! There was a little noise at times, (screamer next door) but then again lots of families use this hotel....
We had a lovely view of the lake and beyond, though a little too high for my liking!!!!
The beds were comfy, and clean. The towels were changed frequently and we always seemed to get the big fat fluffy ones.The bath products were good too.And lovely to have a coffee machine- great for first thing.
We found the staff helpful and courteous- if you need something, they will follow it up with you to make sure it has been done. We ate here a few times and found the food and the draught beer good. It's convenient for Downtown Disney, though can't say we were thrilled with DD.
Overall- happy with stay.

Room Tip: Lake view room is a good option- lovely to watch the sun coming up. And maybe one without an adjoining room-
  • Stayed: April 2014, traveled with family
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1  Thank Scoobylou_2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded April 28, 2014

Dear "Scoobylou_2014":

The word "lovely" is a great way to describe a stay at the Palace and we are very grateful for your feedback. You had a lot of nice things to say about us and we are so glad you and your family had a nice holiday!

Thank you, too, for having patience and a sense of humor about the "screamer" you had next door. As you have undoubtedly guessed, that sort of thing can't be screened at the time the reservation is made.

We certainly appreciate you staying with us and we hope to see you again!

Respectfully,
Garth

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Reviewed April 27, 2014

Our family (wife, 5 yr, 17 month old) just spent April 19 to 23 at the Buena Vista Palace Hotel. I was slightly nervous due to a lot of negative reviews from fellow travelers on Trip Advisor. Our experience was great. The room (resort view) was clean, the beds comfortable, and the balcony provided a great view of the pool area and downtown disney. We were located away from the elevators, so we didnt hear any screaming kids or had any issues with loud noises from the adjoining rooms.

We had a rental car, but we rarely used it. The self parking is a little far but its a quick walk (5 min walk). Considering how much we walked in Disney, the walk to the parking lot isnt anything to complain about.

The area where the buses pick you up for the parks is pretty close to the breakfast area, a one min walk. I have no idea why people complain about this distance.

Downtown Disney is a 10 min walk from the hotel and that is with two small children.

Overall, the staff was great, the hotel was clean, and the amenities are as advertised. The hotel was a great experience to the family vacation.

Troy
.

  • Stayed: April 2014, traveled with family
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5  Thank Troy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded April 28, 2014

Troy:

Thank you for such an amazing review of the Buena Vista Palace Hotel & Spa! With over a thousand rooms at our resort, it takes a lot of work to bring everything together for our guests to have a pleasant and relaxing stay. It's nice to know you and your family enjoyed our efforts.

We look forward to seeing you again!

Respectfully,
Garth

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Reviewed April 26, 2014

The room we were in had an overwhelming smell of mildew which I think came from the air con and as a result we had to turn it off (a modest improvement but still very smelly). The room was OK otherwise, except we couldn't use our balcony because it was being painted. Fair enough I guess, these things have to be done (although choosing to renovate over busy Easter hols is a bad idea, surely you would do this in the quiet season?). Our room was quiet but some rooms were next to lift lobbies and must have been dreadful. I emailed the hotel ahead of our stay to ask for a nice room because of the recent bad reviews on here. No one replied to this. I suppose we could have asked to change rooms but could easily have changed to something worse/noisy etc so we stayed put. The staff were friendly and bathroom was cleaned each day. Food in hotel was nothing special, in fact very greasy. Breakfast extortionate and on Sundays the only option is the 'Disney character buffet' which was very expensive and surely not to everyone's taste. Pool was OK.

Room Tip: If you stay here make sure to check your room before you agree to take it or unpack!
  • Stayed: April 2014, traveled with family
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2  Thank L U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded May 6, 2014

Dear "LU":

I'm sorry you weren't completely satisfied with your room. Yes, we have had a challenge with some of our rooms smelling musty--mostly due to the air conditioning being shut down which is purposely left on to circulate and dry out the air.

We encourage all guests to speak with the front desk if the room they are assigned is not to their liking. We are only too happy to find you one that is!

Respectfully,
Garth

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Reviewed April 25, 2014

Please I beg of you to listen. I realize this hotel seems to get lots of good reviews... But after spending last night there, my view on the world has changed. This is the most disgusting and unclean hotel rooms I have EVER stayed in (I have stayed in the Orlando Florida location 20+ times, I am a frequent traveler). You see the pictures online and the price tag and it looks like a great deal. Also combined with all the great reviews it made me feel estatic. That all changed the second I walked into the first hotel room they put us in. After a walk across an old bridge that was falling down, and passing a pool I would not let an animal swim in, we came to a desolate building with no sign of life. The room smelled musty and old the second you opened the door. The carpet was also filthy, stained, and at least 15+years old. We then switched rooms and ended up in the tower. When we asked to switch rooms they gave us a warning that they cannot control the noise levels in the tower (a motel 6 has better service than that). Upon arriving in our new room (approximately 11:30 PM-12 AM) it had the same gross carpet and musty smell. That is just the start of our trip through hell. When I entered the bathroom to take a shower, I noticed a ball of hair on the floor, and the shower curtain was covered in mold. That was the grossest thing I have ever seen. Once in bed I noticed the sheets were damp, and the bed smelled of beer. This was the most horrible expierence of my life and I beg you all to listen and to save yourselves from this nightmare. If you are looking for a more budget friendly Disney hotel try, The Coronodo, The Port Orleans, or The All Stars. These properties are all owned by Disney, and are much cheaper than some of their other properties (but still very clean). I hope I have reached at least one person and have saved them from the nightmare I experienced last night.

  • Stayed: April 2014
    • Value
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11  Thank MattBetts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded April 29, 2014

Dear Reviewer:

I'm not sure of your motivation for submitting the review you wrote but I am finding it very difficult to put much credence in such feedback.

First of all, the bridge to which you referred is far from "falling down". It's constructed of reinforced pier posts that are engineered to withstand ocean force storms and last a hundred years or more. In addition the State of Florida has put in place extremely tight regulations we must follow in order to ensure our guests are safe at all times. If we fall short of those standards we run the risk of being shut down. I assure you, your trip over the foot bridge was a sure bet.

Secondly, our pools are constantly monitored and maintained by professionals who do a superior job in keeping our three pools not only clean but sanitary (remember those standards I was talking about in the previous paragraph? That goes for our pools, too.) And just so you know, we have a "No Swimming In The Pools" policy for animals and it is strictly enforced!

It sounds like something went wrong during your stay and for that I'm sorry. But you should know that every one of our employees works very hard to make our guest's stay pleasurable and relaxing. I'm sorry that wasn't the case for you.

Respectfully,
Garth

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Reviewed April 25, 2014 via mobile

If this hotel is a Disney resort, then rethink the Disney brand. We checked in to a room that was too close to the elevators and could hear every screaming child that was waiting for it. The room was mildewed, and no other rooms were available for me to switch, so my mold allergy was on overdrive for the 5 days. Our Private balcony was filthy; tiles were breaking apart from the deck, slider had grimey hand prints on the outside, litter all over the roof, (tampons, diapers, condoms, beer cans,etc.) and some one else's hair was on the tile. The lake was litter ridden, and dirty towels covered their pool area. The pool had human feces in it and when I complained I was told, "it happens all the time at Disney". Then proceeded to tell me it will be chemically treated, but not drained. Property needs serious upkeep, in the past it may have been a nice resort, but not these days. For the money I spent it should have been spectacular. Everything needs serious maintenance. I never got to talk to the manager, just reception personnel and concierge. They didn't make any attempts to make our stay pleasant. Very dissatisfied do not recommend for anyone.

Stayed: April 2014, traveled with family
6  Thank barbedlemur5988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded April 26, 2014

Dear Reviewer:

I'm sorry you didn't enjoy your stay and disappointed that you weren't aware that the hotel has staff available 24 hours a day to take care of any issues our guests have. Granted, we don't like guests to have to deal with the kind of issues you described, but if a simple call to the hotel operator can't get your issues resolved, you always have access to our duty manager who is available 24 hours a day.

Respectfully,
Garth

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