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“For the Money stay elsewhere!”

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Hilton Orlando Buena Vista Palace Disney Springs
Ranked #211 of 339 Hotels in Orlando
Freehold, New Jersey
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“For the Money stay elsewhere!”
Reviewed December 19, 2013

My wife, daughter and I stayed here for a cheer competition. This is NOT a DISNEY resort! The room was dirty (cereal on the floor from the last guest) and the bathroom...NOT CLEAN! The positive, is that it is close to Downtown Disney.

  • Stayed December 2013, traveled with family
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Helpful?
2 Thank brian g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, December 23, 2013
Dear Reviewer:

I am sorry to hear that we did not meet your expectations during your stay with us. What you described does not meet our standards and your comments will be forwarded to the appropriate manager for review and corrective action.

Respectfully,
Garth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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New Port Richey, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 15, 2013

I booked a room for one night and frankly that one night was too long. There were stains on the bedding and the furniture in the room the door into the bathroom was so warped from water damage it was coming apart, and there was a crack in the sink. There was one towel in the room when we got there and we called down for some more shortly after we arrived. We didn't receive them till check out .They tried to charge me for room service that we didn't order. I won't be staying there again waste of money and too much stress on a get away.

  • Stayed December 2013, traveled with family
    • Value
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Helpful?
Thank 25Johnathanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, December 18, 2013
Dear Reviewer:

I am very sorry to learn from your review that you were not completely satisfied with your stay at our hotel. While experiences such as yours are not commonplace, we realize that we have lost our chance at providing you a satisfactory first impression--something we work very hard to do for each and every one of our guests.

There is never a good reason for a guest to stay in a room in which they are not comfortable. Please allow us to the opportunity to find you a room that you will enjoy. Your get-aways ARE supposed to be relaxing and we want to help you get there!

Respectfully,
Garth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Orlando hotels

Miami, Florida
1 review
Reviewed December 15, 2013

I would not recommend this hotel based on my recent stay. They allowed a wedding on the 27th floor. The party was so loud that it shook the ceiling of the entire 26th floor. Many of us on the 26th floor called to complain and they did nothing about it. There was no hot water in the shower. We complained, and they sent someone but the problem persisted the following morning. The maids did a poor job cleaning in our opinion. They did not replace all of the towels. The parking is inconvenient. There is little parking close to the hotel and the vast majority of it is far away. Valet parking is $21 per day. The shuttle to the Disney parks is not convenient in my opinion. By the time the shuttle picks you up, it's full of guests from other hotels. When it drops you back, it stops at the other hotels first so that it takes 45-60 minutes; you are better off taking a cab back. I won't stay here again.

Room Tip: Choose a room in the towers preferably in the higher levels. I would not recommend the suites which...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelermiami88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, December 18, 2013
Dear Reviewer:

I am sorry to hear about your recent experience on our 26th floor. I have been assinged rooms near noisy events when traveling so I know how annoying that can be. Please remember next time you stay with us that our front desk staff is very willing to work with you to find a room that is more suitable to your liking. We are always happy to accommodate our guests whenever we can.

Respectfully,
Garth
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Atlanta, Georgia
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 14, 2013

We had a suite at the hotel, very neat and clean. It was convenient to Downtown and there is transportation to Disneyworld. You have to be early if you want a seat on the bus. I recommend to take advantage of the early hours and be there at 8 for the first bus, as this is the 3rd stop and usually later buses come full.
Breakfast choice is not much but the breakfast is good. Staff is courteous and helpful.
A pleasant 5 days in Orlando but not much at the Hotel.

  • Stayed November 2013, traveled with family
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Helpful?
Thank sarvapriya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, December 18, 2013
Dear Reviewer:

Thank you for taking the time to submit a reivew on TripAdvisor. We really enjoy receiving reviews such as yours because they assure us we are doing our job! And of course it is always great to hear that our staff is friendly and helpful.

We hope you will choose the Buena Vista Palace on your next visit to Disney World!

With Appreciation,
Garth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stowmarket, United Kingdom
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 14, 2013

We stayed 10 nights at this hotel in August 2013. Staff could not be more helpful. It has 1 restaurant which was very nice and separate bar where you can eat also. Food is reasonably priced for Disney area, but drinks are expensive! Has 2 pools with complimentary towels. The location is perfect for downtown Disney as its literally opposite the entrance, so you are never stuck for choice of restaurants and entertainment day or night! There is 1 free bus an hour to each Disney park from early to late. Do use the disney store in the basement as they sell just about everything you might not to find in a disney shop like medicines and cigarettes! If they don't have, they will aim to get it for you! We had a wonderful time here and would recommend!

  • Stayed August 2013, traveled with family
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Helpful?
1 Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, December 18, 2013
Dear Reviewer:

Your review of the Buena Vista Palace Hotel and its staff is awesome and we thank you for taking the time to post it for all to see! We try very hard to make our guests feel comfortable and your comments are proof that our efforts are showing!

Thank you for recommending us to others and we hope to see you back again, too!

With Appreciation,
Garth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 12, 2013

This rating would be a 4 out of 5 if not for the huge problem. The hotel is severely infested with mildew/mold. We arrived really late in the room and noticed the smell instantly but we didn't care then because we were sleeping a few hours. She woke up coughing really bad. Our room was on the lake side. The 2nd night we asked to switch rooms and we did. The 2nd room was also lake side and just as bad. Finally we were switched a 3rd time. The employee (male) knew about the issue and finally cracked and told us the mildew isn't as bad on that side. The room was fine on that side although it was kind of dirty. The rooms are not really clean. House keeping needs a serious overhaul. Run for your finger along the top of the bed frame for instance....gross......So anyways ABSOLUTELY do not take a room on the lake side.

Besides the health risks with the mold/mildew the hotel has great amenities and a really awesome location. Walking to Downtown Disney takes literally two seconds. You also can take busses from Downtown Disney to every Disney Resort/Facility so you don't have to pay parking at Disney.

The woman from Waco, Texas (I forget her name...sorry) was really sweet and very helpful. She went out of her way to follow up on our stay with a personal phone call and assisted us in getting a room which had no issues. I hope she stays a while.

The main issue is with the ownership. Maybe Miami Board of Health can intervene because someone is going to have a serious health issue breathing in that stuff...

.....the hotel really isn't bad though its just this mildew issue and I don't want anyone to be disappointed/surprised by it like we were. Absolutely stay there but confirm its not lake view. Plus city view gets a view of Epcot fireworks :)

2 stars but could be 4 if the rooms were much cleaner and the mildew was fixed....new AC vents?

Room Tip: Do not and I repeat do not get a room on the lake side of the building! Those are the rooms that hav...
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mdefilip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
athlone
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 8, 2013

Enjoyed our stay at this hotel, as you know it's great if you are visiting Disney or downtown Disney which is a very short walk away . Found the room to be very clean and spacious , the food in the hotel was very good , had no faults with the hotel at all

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, December 12, 2013
Dear Reviewer:

Thank you for such a terific review! It's true our hotel is just across the street from Downtown Disney and with so much going on over there it's hard to believe there's no admission fee! Even the parking is free!

Thanks again, and we hope to see you at the Palace again soon.

With Much Appreciation,
Garth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando Buena Vista Palace Disney Springs

Property: Hilton Orlando Buena Vista Palace Disney Springs
Address: 1900 E. Buena Vista Drive, Orlando, FL 32830-8432
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Top resorts Hotel in Orlando
#55 Luxury Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando Buena Vista Palace Disney Springs 4*
Number of rooms: 1014
Official Description (provided by the hotel):
Experience an Orlando resort getaway that ascends above the rest. Soaring 27 stories above the world's favorite destination, Buena Vista Palace is a beautiful resort in the Walt Disney World® Resort just a short walk from Disney Springs™. Guests can enjoy complimentary transportation to Disney Theme Parks and the Disney Springs™ area. Feel the magic the moment you arrive. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting. Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more   less 
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Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Buena Vista Palace Hotel & Spa

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