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Hilton Orlando Buena Vista Palace Disney Springs
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Reviews (5,519)
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Reviewed September 4, 2013

If you are looking for the best location, this is the right choice.
Hotel is only 5min walk to the Downtown Disney where you can have super fun during the evening. We explore some restaurants, and definitely, we have picked up italian restaurant Portobello. Even if they were so occupied, service was fast, so good, professional and prices were reasonable.
Hotel has big parking lot, which can be full during the evening (so hurry up to find good spot).
They have a small store in the basement, where you can buy some breakfast stuff.
In front of the hotel there is a bus station where u can wait for Disney bus if you prefer not to drive. I didn't like it because of the time schedule but its ok.
Rooms are great, big beds, very quiet and a nice view.
Doesn't matter which side of hotel you are, mostly you aren't in the room whole day:)
Pool is clean, but cold. You have two Jacuzzis where are all time kids :)
Oh yes, parking is free which we find out nice. Only thing which we didn't like is very expensive internet. Also, they have something like extra taxes so be careful when you make reservation.
All in one, if you don't mind money, u will have the best location.

Room Tip: Ask for a room on high floor, far away from the elevator
  • Stayed: March 2013, traveled with friends
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Thank lopoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded September 5, 2013

Dear Hotel Guest,
We want to personally thank you for your comments. It appears you had a fantastic time and we enjoyed readinging all about it. We do agree with you and many of our guests will concur, the location is fabulous. It is so close to entertainment and restaurants in the Downtown Disney area. We do have plenty of parking, but the nice thing about our location is once you park you never have to use your car again. We have an array of food and beverage outlets and our recreation island is fun for all ages. We are going to make some improvements to our pool area, so you'll have to come back to check it out.

Again, thank you for your comments. We are thrilled you enjoyed your visit with us.

Warm Regards,
Kristin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

This hotel is nice. The main perk is that it is walking distance from downtown Disney. The big problem with this place is that nothing besides DT Disney is within walking distance. Also for Orlando the pool is also below par, there is nothing special about it.

Bottom line, it is clean friendly hotel without the extra touch that other Orlando resorts are known for.

  • Stayed: February 2013, traveled on business
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Thank Calli C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded September 5, 2013

Dear Traveler,
We thank you for your comments and hope you will consider to give us another try and stay with us again if you are in the area.

Kind Regards,
Kristin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

We stayed at the Buena Vista Palace for a short stay-cation just for fun. Our rate was based on a website that offers daily deals so it was extremely affordable.

Located near Walt Disney World theme parks and walking distance to the Downtown Disney Shopping Village, there's no other reason to stay there. Buses to the Magic Kingdom or any of the other three Disney Parks had a recommended travel time of 1 and a half hours which by car would only be 10 minutes at the most.

Our room had a beautiful view of the actual lake called Lake Buena Vista but only a tiny cramped balcony that barely stood two from which to enjoy it. The rooms were a nice size, clean but a tad bit threadbare--just sort of sad. The sliding glass door that lead to the tiny balcony was so heavily tinted, it blocked the pretty view of the lake. It was a not exactly a tranquil hotel--loud A/C and the noise from adjoining rooms was ludicrous.

But the biggest disappointment was the pool area. The hotel has two pools only steps from each other and one was just a rectangular lap pool, so i wondered why they even bothered having two. Partially covered by the roof of the pool bar, the larger pool had no personality and just seemed sad. The deck was dirty with well, dirt, I guess. (We would have been uncomfortable going barefoot.) There were wet towels draped over many of the chairs that were scattered about haplessly. It seemed that there were no staff members around to keep things in order. We were uncomfortable with the state of the pool so much so that we didn't even dip our toes in.

Keep in mind, our room rate was $62 including taxes but for a hotel that boasts the name of "Palace", there seemed to be nothing palatial about it.

  • Stayed: September 2013
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1  Thank carla p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded September 5, 2013

Dear Hotel Guest,
We truly appreciate your feedback and your comments you have shared regarding your accommodations. Rest assure they will be shared with our team to determine how we can improve our facility.

We understand work needs to be done and we will be improving our pool area in the coming months and hope you will be able to come back to see what we have done.

Thanks again for sharing your comments!

Warm Regards,
Kristin

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Reviewed September 3, 2013

Had a beautiful stay last month with the family. The service is great! The rooms are a nice size and very clean. The free shuttle to the Disney Theme parks is a great added bonus! The pool is luxurious, along with the game room and adventure hunt for the kids. So much to do in too little time which we were there.

  • Stayed: August 2013, traveled with family
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Thank diverdawn28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

This is the seconds time we visit this property. I has not changed since the last time, very nice and clean. Gives you the feeling of being in a Diamond Class hotel at the price of a very reasonable stay. We stayed in room 2426 with a view of Downtown Disney and the pools. Speaking of pools....there are officially 3 pools that can be used by anyone staying at the hotel. The first pool is located within the Spa grounds and it is deemed as an adults only pool. The second and third pools are located on the "entertainment island" of the resort which also holds the tennis court and beach volleyball. The pools are amazing! They are big and feature a shallow end with what they call zero grade entry which basically means that it looks like a beach, you walk into the water until you get to the deepest part of the pool (6 1/2 feet). Rooms are clean and comfortable, TV signal is excellent as well as the water pressure. No cleanliness issues here at all. Remember that this is a "Disney Good Neighbor hotel" and as such they will charge you the typical "resort fee" this resort fee is not included on your stay total. This is a great hotel for a Disney stay as it also features a shuttle to all the attractions.

Room Tip: if you are self-parking, park right by the conference center and take the walk through the conference center (A/C) instead of the long steamy walk from your car to the lobby.
  • Stayed: August 2013, traveled with family
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Thank FLVICK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded September 4, 2013

Dear Traveler,
Wow, what an awesome review you have shared. We are delighted you had such a wonderful time with us. We look forward to seeing you again!

Warm Regards,
Kristin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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