We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 15 more sites!
Hilton Orlando Buena Vista Palace Disney Springs
Ranked #211 of 339 Hotels in Orlando
Seoul, Seoul, South Korea
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“2013 AOM”
Reviewed August 11, 2013

I am here for attending the 73rd Academy of Management Annual Meeting. The premium is its location, where is very close to the Downtown Disney. Hotel concierge and staffs are very friendly and nice, and the atmosphere is not disturbing at all. An outdoor fool is good for swimming, particularly in early morning. The hotel lies in a beautiful and calm lake, which makes the hotel peaceful and comportable. The only one inconvenient thing that I am experiencing is that there is no store runs for 24-hours.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sangbum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrlandoInterested, Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, August 27, 2013
Dear Traveler,
We are so happy you enjoyed your visit all the way from South Korea. We hope if your travel plans bring you back to the Orlando area, you will decide to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,964 reviews from our community

Traveler rating
    1,575
    1,464
    921
    542
    462
See reviews for
2,011
1,090
140
894
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,026)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Manchester, United Kingdom
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 10, 2013

Looked great on arrival. Asked for a room in a quite area, away from ice machines and lifts, guess what? we were placed right next to both. Went down to complain and were told that they cannot tell from the system where the rooms are. Allocated another room in a better location. Ate in the Watercress cafe - staff lovely, food awful. Tried to book tickets for Disney. One person wanted us to go to a talk about timeshares to save $100 - not interested as only had three days there. Other guy was hopeless and when we decided by ourselves he then couldn't book it and told us to go to the disney store.

Hotel very noisy, paper thin walls. Shampoo and conditioner provided but no shower gel just soap. No space in bathroom to store you things. Bit shabby in rooms and hallways.

Asked to change some traveller's cheques and a very rude lady on the desk said it would be better if we went to the bank in downtown disney. The offered to just do $100 for one $100 bill. Finally agreed to change $100 for 5 $20's. Unbelievable for a hotel.

On last day the toilet blocked and started to pour sewerage into room. They sent a guy up in less than 10 minutes to unblock it but then took 45 minutes to come and clean the room after 5 phone calls!

Wouldn't go again. Not 4 star.

Room Tip: Go somewhere else!
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank m p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level 5 Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 10, 2013

Based on previous reviews, I was pretty discouraged from the previous negative reviews of the property. However I had a very different experience. Checked in fast and got a room away from the elevators on the 9th floor. I settled for a room with no view but that was not a huge issue for me because I was there on business. The room was clean and furnishings were comfortable. Only had one exception and that was one dirty towel left in the room that was removed. Staff was friendly and the convention facilities and service was above average. Food at the convention area was excellent. The Kooks Sports bar was pretty disappointing because of a very limited happy hour and a so so bartender. Easy walk to downtown Disney. The parking is a downside given the distance from the main entrance but most guest do not drive much and I was able to drop off and pick up luggage at the entrance. Elevators are fast with very little wait time. The exercise room had plenty of equipment but is a bit crammed. I wouldn't mind staying again for a business trip. I did get the impression that business travelers are catered to a bit more then families at this hotel.

Room Tip: If you want of view, tell them it is a priority
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jaytrip50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrlandoInterested, Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, August 27, 2013
Dear Business Traveler,
We believe we have the best banquet food and staff around and we were delighted to hear you enjoyed your meetings and were able to experience some of our amenities throughout the property. Next time you come you should check out our newest dining concept Avu-Avu Island Grill. The menu is spectacular and the flavors and sauces are amazing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herndon, Virginia
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 9, 2013

Overall a good place to stay if you want to visit the Disney Parks. They have a bus to each of the parks every half hour begining at 0800. The rooms are spacious and comfortable. I thought the bed was a little soft but was firm enough not to give me a backache. The in-hotel dining was quite good. The Avu Avu has a very good seafood menu and wine list. There is also a family sports lounge and grille. Highly recommend the delmonico steak. There are two pools with a bar and grille in between them. The burgers are excellent. Check in and check out was very easy and there is free self-parking. The only real draw back was the consierge desk. Although they had one and it was staffed, about the only information they readily provided was how to buy a vacation package. To me that was not a conierge desk.

Room Tip: If you are there for pleasure stay on the island. To be close to the buses and restaurants stay in...
See more room tips
  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ppierce_57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrlandoInterested, Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, August 27, 2013
Dear Traveler,
We are excited to hear you enjoyed the hotel and our facilities. Avu-Avu is one of our newest dining concepts and we are quite proud of the menu and the feedback we have been receiving.

If your travel plans bring you back to the Orlando area, we hope you decide to come and visit us again. We will be enhancing our pool area in the near future and hope you would have the opportunity to come back and check it out.

We appreciate the feedback about our Concierge Desk. We will be sure to share your comments with them so we can improve the service we provide.

Thanks again for the comments and we hope to see you again real soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paramus, New Jersey
Level 6 Contributor
120 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed August 9, 2013

I spent 10 day here with my family, I could not fault it once, the staff where amazing, the rooms where clean, the food was great, there is heaps of facilities for families and children.

On arrival I was met by the amazing valet attendants and bell service, their attention to detail and service was great, from there it was check in time, check in was quick and painless and I was given a map of the property and details about whats on.

My room was spacious with up to date décor, the hotel is situated right across the road from down town Disney which means close to everything.

the sports bar was the best place for a meal at a great price, the beer is cold and staff ever so friendly and ready to help out.

There is a scavenger hunt everyday that kids can do, this is great, my 5 yr old loved it and got her prize at the end.

Check out was quick and easy.

Thank you Buena Vista Palace Hotel & Spa for an amazing stay whilst in Orlando.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewlyTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Florida
Level 4 Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 9, 2013

The location and view at this resort are very nice. You are within walking distance from Downtown Disney. Our room was on the 20th floor and the view was exceptional. Be sure you check with the resort on pricing if you book thru an on line site. We were quoted one price and the actual price was much higher due to many other fees that were not disclosed until we arrived to register. Ask about any conventions going on at the time of booking. Parking can be tough. The amenities here are some of the best. Dining on site can be pricy but the food is very good.

Room Tip: The higher the room floor the better the view
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauro D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrlandoInterested, Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, August 27, 2013
Dear Traveler,
We're glad you enjoyed your visit and were able to enjoy the room and our amenities. Next time you visit ask for a firework view room. The room has a spectacular view of the nightly fireworks.

Hope you checked out our newest dining concept Avu-Avu Island Grill. Thanks again for your review. We are so happy you had good time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Ireland, United Kingdom
Level 5 Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed August 9, 2013

We spent two weeks at the Buena Vista Palace between the 22th of July and the 7th of August and from the moment we arrive it was great. We were very sceptical after reading the reviews on trip advisor to the point we emailed the hotel as we were worried. We are very confused with the reviews because the entrance to the hotel is very pelation and looks very nice. The location is amazing, it's the closest hotel to downtown Disney with just the cross of the road to get there so awesome for us as we didn't have a car! We didn't need one! The room was lovely with a huge comfy kingsized bed as well as a sofa bed in the room also if needed. It was as well kitted out and decorated as well as any 5* hotel i have stayed at in the UK. The view from the our room on the 20th floor was across downtown disney and beyond! It was so perfect. The spa pool was lovely and private and was gorgeous. We had breakfast at the hotel for the character breakfast twice and it was a large buffet with hot and cold food catering for all needs. There is also a disney store in the hotel which was great for us as their prices for disney tickets were the same as in downtown disney and as cheap as anywhere else. Although it's minor the only very tiny negative was that our safe didn't work and it needed to be replaced a couple of times and also the prices of the mini mart is very high and they don't really stock anything of any worth, but we just walked to the supermarket at the crossroads which is 15 minutes away or to the Hess gas station just across from downtown disney. The staff at the hotel were very polite and rang us several times to ensure we got sorted when we had a query. Merca(spelling?) especially was a brilliant member of staff! Do not hesitate to stay here, we would definately stay here again in the hope we return to Disney. We are very confused by the views on this site and can only assume they are actually in regards to the Buena Vista Suites and not the Buena Vista Palace. Thanks for making our stay at your hotel and in DIsney so fantastic, everything was literally excellent. Couple of photos added for confirmation. The view was amazing to watch the lightening storms!

Room Tip: Ask for a downtown disney room.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CobraKai82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Orlando
Lake Buena Vista
Best Western Lake Buena Vista - Disney Springs Resort Area
Show Prices
Show Prices
Show Prices
Terra Verde Resort
#12 of 62 in Kissimmee
440 reviews
Windsor Palms Resort
#10 of 62 in Kissimmee
317 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Orlando Buena Vista Palace Disney Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Orlando Buena Vista Palace Disney Springs

Property: Hilton Orlando Buena Vista Palace Disney Springs
Address: 1900 E. Buena Vista Drive, Orlando, FL 32830-8432
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Top resorts Hotel in Orlando
#55 Luxury Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando Buena Vista Palace Disney Springs 4*
Number of rooms: 1014
Official Description (provided by the hotel):
Experience an Orlando resort getaway that ascends above the rest. Soaring 27 stories above the world's favorite destination, Buena Vista Palace is a beautiful resort in the Walt Disney World® Resort just a short walk from Disney Springs™. Guests can enjoy complimentary transportation to Disney Theme Parks and the Disney Springs™ area. Feel the magic the moment you arrive. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting. Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Orbitz, Priceline, Hotels.com, Expedia, TripOnline SA, Cancelon, Hotwire, Travelocity, Cheap Tickets, HotelsforEveryone, HotelQuickly, Agoda, Evoline ltd, getaroom.com and HotelsClick so you can book your Hilton Orlando Buena Vista Palace Disney Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Buena Vista Palace Hotel & Spa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing