I booked this hotel through Expedia and when I arrived I was told the room I had booked was no longer available. They said the rooms were on a first come first serve basis, which was news to me since this was not indicated anymore when I booked the room. The front desk staff was not very accommodating. I was finally given a room that was supposedly an upgrade and it overlooked the pool. The room itself was clean, but the bathroom looked like it could use some work. The faucet in the bath tub was turned sideways and there were visible holes on the wall next to the toilet that looked to be some sloppy repairs.
The hotel also charges you a $21 service fee, which includes services like, WiFi, Valet Parking, Long Distance Phone calls, etc. Services that were totally useless to me so I had to request twice that they be removed. I'm not sure why a hotel would want to charge you for services you do not intend to use. Overall this seems like a nice hotel, but I think they need to work on their customer service. I will most like not stay at this hotel on my next visit.
- Official Description (provided by the hotel):
- Experience an Orlando resort getaway that ascends above the rest. Soaring 27 stories above the world's favorite destination, Buena Vista Palace is a beautiful resort in the Walt Disney World® Resort just a short walk from Disney Springs™. Guests can enjoy complimentary transportation to Disney Theme Parks and the Disney Springs™ area. Feel the magic the moment you arrive. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting. Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Priceline, Travelocity and Jetsetter so you can book your Hilton Orlando Buena Vista Palace Disney Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Buena Vista Palace Hotel And Spa
- Buena Vista Palace Orlando
- Lake Buena Vista Palace
- Buena Vista Palace Hotel & Spa