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“Did not Enjoy our Stay at the Spa/Hotel”

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Hilton Orlando Buena Vista Palace Disney Springs
Ranked #211 of 338 Hotels in Orlando
Telaviv
Level 5 Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
“Did not Enjoy our Stay at the Spa/Hotel”
Reviewed April 15, 2013

This is one of those great internet resorts where you get to the check in - to find out that the deal that you signed up for was all a big lie. My advice is to have a strong cup of coffee and have everything in writing before you check in, because no matter what arrangement you make, they are skilled at trying to get away with additional expenses. It is like you are talking to a shady salesman and not a guest services host.

The spa loves to charge double for services - if you use the spa, pay up front or not at all. They attempted to triple charge us which didn't work. We also had $100 credit for the spa which was a dishonest lure that they did not honor.

The valet service didn't think I would notice the 600 extra miles on my rental car. The hotel - breakfast and pool was in great shape. Our room was standard - below standard when it comes to having to argue for some basic things like conditioner and shampoo. There is a nature pond very close to the pool - so you will be swimming with ducks.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank savvy11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrlandoInterested, Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, April 17, 2013
Dear Reviewer;

I want to apologize to you on your stay. I have reached out to you to review your stay with us and hope that we can assist you with some of your issues.

I am glad to see that you enjoyed the breakfast and the pool.

Regards;

Cindy Staley
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Florida
Level 5 Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed April 14, 2013

This resort has more of a condo feel than a hotel. The property itself is beautiful, and they have some nice amenities like an arcade, two pools, free bus transportation to Disney and a character breakfast. However, it is very spread out. Parking is extremely far away, and then it's a long hike to the room (at least ours, which was located on the "island.") Not knowing this, we left our stroller in the car and it was quite a feat to maneuver our baby, preschooler and our luggage to the room. The room itself was nice and the bathroom had nice, thick towels. However, the shower was downright painful; the water felt like little needles and there was no way to adjust the pressure. One of the most miserable showers I've ever taken.

Aside from the nice features, given the many other opportunities for lodging in the area, we likely won't stay here again. It is too inconvenient to not be able to run to the car if you forget something, and with two small children, this property just really didn't meet our needs.

  • Stayed April 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank hopesicle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 5 Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 14, 2013

We Were doing a long weekend trip to go to Disney, so we chose this hotel. The location was great, but the rooms were pretty good. Very nice employees. The mattress was memory foam so that was comfortable to sleep on. The rooms were a little dirty. It is very handy to Downtown Disney. They need to work on the pool area a little because it is not in the best shape. Overall this was a good hotel

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gizmo524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level 4 Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 13, 2013

From the moment you walk into the Buena Vista Palace you realize that this was once a grand hotel. Unfortunately, time has taken its toll on this once former beauty. The halls are scarred from the years of collisions with housekeeping carts. The carpets are stained, pulling at the edges and bunching up. Windows in the halls were covered with handprints and dirty. The café area is cramped, chaotic and expensive ($4 for a coffee, $3 for a bagel). The fitness center, while filled with equipment, is filled with old stuff....rusting!! The internet is a $15 add on that comes out of the $22 a day fee added to the room charge and is absolutely horrible. I ended up getting a better connection using my phone as a hot spot. All that being said, the room was clean and large and the $80 a night I paid was average for being across the street from downtown Disney. Given the choice I would not stay here again but would opt for the Wyndham next door.

Room Tip: We had a handicapped room which had a huge shower!
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robh693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level 5 Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 13, 2013

Great staff! Absolutely everyone from meeting rooms and banquets to housekeeping went out of their way to be pleasant and helpful.
Our room was a king suite which has a separate bedroom and bath from the small living area and half bath. The room has a fold out couch in the living area and a day bed in the bedroom where a child could sleep. Note: the fold out was very uncomfortable so they quickly brought us a roll away with a nice thick mattress.
Our room had a small refrigerator, microwave and safe.
The buildings include many conference rooms, ballrooms and an exhibit hall. They offer a cafe or mini market which serves Starbucks for breakfast, pool bar serves lunch,a restaurant featuring an all you can eat steak and seafood menu and a sports bar for dinner after 5pm. Room service pizza is also available.
There are two pools, games rooms, basketball court, playground and its a short walk to Downtown Disney. The hotel also offers shuttle service to the parks.
There is a daily resort fee of $8 a day if you want to take advantage of the fitness center, spa and wireless Internet. I really feel wireless Internet should be provided to all guests free of charge, but that's just my opinion. Spa and salon options are "resort priced" meaning about double what you'd pay at home.

Room Tip: We stayed in building #4 which is located 'on the island' about a two minute walk from the l...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank famtravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hatfield Peverel, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 13, 2013

Well situated close to Downtown Disney, a short walk across the road. Bus transfers to Disney parks - never precise with times but free and convenient. The pool was a tad cold in March, but a good facility.
The room was well equip with a small fridge. Seating was not ideal for us.
Bar restaurant was good as was Avu-Avu (ask for veggie options as not advertised).

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Stella S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 13, 2013

The 1st room we were checked into had dirty sheets. We were given a 2nd room but it made us more aware that the cleanliness of this hotel has really gone bad in the last year. We stayed here in May of 2011 & 2012. We returned because we thought it offered good location & it was clean. Not any more - it really shows as though the staff no longer cares & is in need of a deep cleaning. Toilet dirty, baseboards thick with dust, headboard dirty, carpets really stained…etc.

One other thing that really bothered us is when we checked in around 3 pm there was an in room dining tray in the hall that someone had finished with pizza & other food left on it. We went to Epcot & returned around 10 pm that night & the same tray was still sitting there getting a rotten food smell, totally disgusting! Not one employee cared enough to take the initiative to remove that tray.

I informed the manager at the desk that night that we would be checking out the next day & going elsewhere. We would have left then but we had already put our daughter to bed. We felt really uncomfortable there & neither my husband nor I slept well that one night because in the back of our minds everything felt dirty & uncared for.

This hotel needs work!!

  • Stayed April 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank k c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Orlando Buena Vista Palace Disney Springs

Property: Hilton Orlando Buena Vista Palace Disney Springs
Address: 1900 E. Buena Vista Drive, Orlando, FL 32830-8432
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Top resorts Hotel in Orlando
#54 Luxury Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando Buena Vista Palace Disney Springs 4*
Number of rooms: 1014
Official Description (provided by the hotel):
Experience an Orlando resort getaway that ascends above the rest. Soaring 27 stories above the world's favorite destination, Buena Vista Palace is a beautiful resort in the Walt Disney World® Resort just a short walk from Disney Springs™. Guests can enjoy complimentary transportation to Disney Theme Parks and the Disney Springs™ area. Feel the magic the moment you arrive. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting. Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more   less 
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Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Buena Vista Palace Hotel & Spa

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