I stayed at the Palace when it was first open years ago. This past week we had the opportunity to stay there again and was pleasantly surprised. The staff was VERY professional and kind. We arrived early in the morning and requested early check in and was very happy that the room was ready at 8:30am. We received a very good rate. I don't say this very often but it was totally worth every penny. Very Nice hotel! Also nice to walk to Downtown Disney with coupons that were given to us upon check in.
The room was a good size for a family with two queen beds and a nice desk/sitting area that came in handy. The room was very clean, couldn't find anything wrong. Great shower head and water pressure. The bed and bedding was very comfortable.
We stayed on the island which was quite a walk from the main building. There was no parking for those the handicap. But, the pool and entertainment was on the island. Would have enjoyed that if it were warmer.
We didn't have a chance to have a meal at the hotel except the takeout cafe. LOVE the Chocolate Croissants!
The only slight issue we had was when we tried to check out. It is a very large resort with only 4 agents at the desk. During the night it was nice that our bill arrived under the door with check out options. But, None of which worked. The first was to do video check out from our room, that didn't work. Then, to drop the key off at the end of the front desk. We snaked our way through the crowd to look for the key drop box but couldn't find it. I hated to interrupt the front desk since they had a line out the door but asked one of the staff. She informed me there wasn't one and that they normally they put it by the elevator but.... We stayed on the island not in the main building so wouldn't have seen a box had it been put out. A little frustrating. The only other option was to call the operator but we had already left our room and the house phone was difficult to locate. It was a long walk back to the room. The front desk clerk took our keys but it was very awkward. She was very kind about it even though they were very busy.
In the end, we enjoyed our stay and would return. i would highly recommend this hotel.
- Official Description (provided by the hotel):
- Our resort is walking distance to the newly re-imagined Disney Springs®. Enjoy complimentary shuttle to Disney Theme Parks (all within 5 miles of the hotel), Disney Character Breakfast every Sunday, our new Float Lagoon pool, newly renovated guest rooms, exciting new restaurants and much more! Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more less
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- Also Known As:
- Buena Vista Palace Hotel And Spa
- Buena Vista Palace Orlando
- Lake Buena Vista Palace
- Buena Vista Palace Hotel & Spa