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“Nice hotel and great location”

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Hilton Orlando Buena Vista Palace Disney Springs
Ranked #210 of 338 Hotels in Orlando
Alabama
Level 5 Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Nice hotel and great location”
Reviewed July 16, 2012

First let me say this is a very nice hotel and close to everything. The free shuttle to the parks was great and very quick service. My only complaint would have to be the housekeeping staff. I was woke every morning between 8:45 am and 9:00 am by housekeeping. After the first 3 days is just got old and I requested from the person on the 3rd morning to please not wake us and to do a late cleaning on our room the next day. Well on the 4th morning they waited a whole 15 minutes late and at 9:15 am.. you guessed it, a knock on the door from housekeeping. The pool was nice and not overly crowded. They have a scout about game for the kids on the hotel grounds which my 4 year old loved.

All in all - great hotel, clean rooms, and great location.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sanddollar7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Deerfield Beach, Florida
Level 5 Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 15, 2012

I was there for a meeting so firstly I have to share that great experience - very professional staff, excellent meeting facilities and fantastic culinary team. Rooms are nice; Kooks was fun and staff are engaged.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank FWPurvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitesboro, New York
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 15, 2012

The hotel is very conveniently located to Downtown Disney. Literally, walk across the street and you walk right into the Marketplace entrance. The room was average, but you can tell the hotel is old. Paint the lobby please.....scuff and dirt marks in a 5 star hotel??? The pool was a disappointment as well. The balcony chair cushions had cigarette butts from previous guests. Everything is just old. No way around it. We won''t stay here again.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mooresville
Level 4 Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 13, 2012

There are a million places to stay in Disney..and I'm SO glad I chose Buena Vista. I went by myself with my two small children. We stayed in the island suite and it was HUGE! It was spotless and updated. From check-in to check out was just flawless. The only thing I wish they had was a bigger kiddie pool but that is really my ONE and only slightly negative thing to say. The location to downtown Disney was great, we walked everywhere. Just superb!!

Room Tip: Island Suite
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank tgreist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin Ireland
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed July 12, 2012

We've just returned from another 14 night great stay at the Buena Vista Palace. The hotel's high standard for accommodation and service remains intact! The location is absolutely fabulous with the "Downtown Disney" area just across the street with it's great range of restaurants. Another great 'plus' for this hotel is it's free transport to and from the Disney parks which consists of a regular bus service to various locations e.g. Magic Kingdom,Animal Kingdom,Epcot and Hollywood Studios.
For guests with young children, the Disney Character Buffet Breakfast on sunday mornings till 1130am is a must . A Little pricey at $25 for adults and $11.95 for kids..but a great selection.
FROM THE HOTEL:
To access Universal Studios and Islands of Adventure a taxi will cost around $35.
To access Seaworld a taxi will cost around $28.
Food and Drinks:
The Kooks Sportsbar is located on the lower ground floor of the hotel and is good value for snacks and late night drinks.
The bar area adjacent to Reception is also very pleasant.
The small shop located on Floor 1 is also handy for snacks and Starbucks coffee!!
Accommodation:
The rooms are of a very high standard. Spacious and very well serviced. and extremely comfortable.
Leisure Facilities:
The pool area is great and has a poolside bar and also a snack bar.
The Gym is very well equipped and is free to use to guests.
Overall, this is an excellent hotel and I would have no hesitation in recommending a stay here!

Room Tip: Most High Floor Rooms with a "Resort View" or "Downtown Disney View" will have a...
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Dublin-Voyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaFordBVP, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, August 2, 2012
Dear Dublin-Voyager, Thank you so much for staying with us again. It is always wonderful to know that our great location, customer service, dining facilities and value for price continues to meet your expectations and bringing you back to our wonderful facilities. Again, thank you for your post and we can’t wait for the opportunity to serve you again.

Most Sincerely


Joanna ford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 12, 2012 via mobile

When in Orlando location is key and this hotel is really close to everything downtown disney, the lynx buses to I-4 and also shuttles to near the mall and disney parks. The hotel service is 50/50. We didn't have bath towels upon checking in and didn't realize it until we came back to get ready for bed. Took over half an hour and we were also told the couldn't help us with another minor request for silverwear, that we would have to walk to the restaurant in the hotel and get it because they didn't have anyone to help us. Its not a reason not to return, I would recommend this hotel just don't expect superior service. The grounds and checkin were very nice. Alice in concierge was very helpful several times making suggestions. As I said 50/50. If the service is improved it could definitely be a 5 star hotel, it has everything else you could ask for!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Shawn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwickshire, United Kingdom
Level 6 Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 12, 2012

I stayed at the Buena Vista Palace for 10 nights over the end of June/start of July 2012 with a party of 7 of my family members and my partner. Some of the party members had never been to America and they now love it!!

The Hotel
This hotel really was amazing, myself, my mum and her partner stayed in the Crowne Plaza on Universal Boulevard on our first trip to Florida 2 years ago and this hotel was better by far!! The location was fantastic - right opposite Downtown Disney - so choices for evening meals were applenty and even after a long day at the parks, the closeness of Downtown Disney meant that it really was convenient for either a quick snack or a delicious meal. The pools were great, and the pool bar was a great addition. If I did have to be picky beware of the hot tub because the temperature is just too hot when you've been in the blazing sun all day. Also we had to ring up Reception one night as there were at least 10 people in the pool at 12am at night, they said they would send security down and we watched from our room and saw that this did not happen. We were told that the pool is open 24 hours so please bear this in mind, however this being said, when we shut our balcony door the noise subsided and the comfiness of the bed made up for it!!

The Room
We stayed in a standard room with a Pool View and from our room on the 7th floor we could see many famous locations such as Hollywood Studios' Tower of Terror, Epcot (if you really lean out of your balcony!!!), Cirque du Soleil, Planet Hollywood....this list goes on! We had gtwo king-sized beds in our room and they were sooo comfy! Just what you need after exhausting days walking around the parks in the soaring heat! The large flat-screen TV was excellent as it provided a great selection of channels that are suitable for all TV lovers!! The bathroom was nice, although the only extra thing we would have liked was a shaving mirror but not to worry! We didn't think that the hotel had balconies so when we found out that we had one that was a nice surprise! (especially for the smokers in our party!!) Couldn't fault the room really! Oh and the mini fridge was handy because of the amount you need to keep yourself hydrated!!

The Staff/Service
Checking in was a breeze, although we did request Firework View rooms and this was not met, however as we had booked 4 rooms (2 people in each), we all had rooms next door to each other and this was really important to us so we were glad to have that request met. We did not converse with Reception apart from at Check In and when we checked out but they were helpful most of the time (other than when I mentioned previously about ringing up about the pool at 12am...member of staff called Jane was quite rude unfortunately). Concierge was exemplary and did everything they could to assist to our needs. They were really helpful and friendly! As we stayed here with a Room Only basis, we did not have much experience of the catering staff, but the staff at the poolbar, the shop on the 1st floor, the spa and the cleaners were really friendly!!

Other
Contrary to many reviews posted, we were not required to pay a resort fee due to booking this holiday as a package through Virgin Holidays, however check your booking just in case! I would definitely recommend this hotel to anyone who wants to experience the magic of Disney due to its ideal location; a Disney store is also on the 1st floor so you can buy your park tickets, or you can do this through Concierge - very handy. Thank you Buena Vista Palace for making our holiday extra special!

Laura

Room Tip: Request a higher floor if you are in the tower block so that you can see over to Downtown Disney and...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando Buena Vista Palace Disney Springs

Property: Hilton Orlando Buena Vista Palace Disney Springs
Address: 1900 E. Buena Vista Drive, Orlando, FL 32830-8432
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Top resorts Hotel in Orlando
#54 Luxury Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Orlando Buena Vista Palace Disney Springs 4*
Number of rooms: 1014
Official Description (provided by the hotel):
Experience an Orlando resort getaway that ascends above the rest. Soaring 27 stories above the world's favorite destination, Buena Vista Palace is a beautiful resort in the Walt Disney World® Resort just a short walk from Disney Springs™. Guests can enjoy complimentary transportation to Disney Theme Parks and the Disney Springs™ area. Feel the magic the moment you arrive. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting. Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more   less 
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Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Buena Vista Palace Hotel & Spa

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