Having stayed at the staybridge suites several times over the last 10 years, we were extremely disappointed with our experience this time. Whilst there, they were attempting to update the suites, however, instead of carrying this out floor by floor to cause minimal disruption to guests, they adopted a haphazard manner. Various pieces of furniture disappeared without explanation, not to be replaced, the carpets were filthy, the cleaning was extremely limited (our carpet was only vacuumed once in three weeks), the timing of the cleaning was often unacceptably late, (we often returned from the parks at 4-5pm to find our room uncleaned), the pool area tables were often not cleaned from the day before, the pool area itself was dated and had broken and missing tiles. Additionally the business area which houses two computers, was supposedly not available to the under 16's, however it appeared that they were constantly being used by the same to play never ending computer games, with scant regard to other guests wishing to use it for the purpose intended. Finally, the hotel appeared to be turning a blind eye to rooms that had been booked for a maximum of 6-8 guests being occupied by far more, and it was not an uncommon site to see mattresses, pillows etc being loaded back into vehicles on the day of check out by large parties, for whom the rooms were not intended.
Suffice to say, with great sadness, we will not be returning to the staybridge suites, as for the prices they are charging, we feel we will be better served taking our business elsewhere.
- Official Description (provided by the hotel):
- Sonesta ES Suites Orlando offers a convenient International Drive location, across from the Orlando Eye, near the Walt Disney World Theme Parks, Universal Orlando, and Sea World Orlando. With a fresh modern appeal, all guest suites, public space and dining options have been completely re-imagined. Offering brand new One and Two Bedroom Suites (sleeping up to 8 guests), a complimentary upgraded breakfast buffet each morning, a new take on Happy Hour, on-site Shoppe convenience store, and The Pour, our new lobby lounge. The hotel also offers WiFi, onsite fitness room, heated swimming pool, business services, laundry, a shuttle to Walt Disney World and Universal Orlando, and an adjacent I-Ride Trolley Stop which provides transportation to Sea World, Aquatica, and the Orlando Premium Outlets. Guests appreciate this contemporary hotel near restaurants, shops and attractions easily within walking distance. ... more less
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- Also Known As:
- Staybridge Suites Orlando Hotel Orlando
- Orlando Staybridge Suites