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“Lovely”

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Sonesta ES Suites Orlando
Ranked #23 of 337 Hotels in Orlando
Certificate of Excellence
Yorkshire
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Lovely”
Reviewed April 28, 2014

Had looked at previous reviews only after booking and we were a little concerned about what we may fine, but were told it had gone through renovation.
Wow what a surprise when we arrived. Beautiful place, lovely decorated, very large bedrooms in 2 bedroomed suite each with own bathroom.
Staff were so friendly and nothing was too much trouble, even printed out directions to restaurants from the internet, which were off the beaten track they thought we might like.
Breakfast was very nice and plenty of choice. Again the staff in dining room went out of their way to accommodate special requests and worked hard to keep place clean at all times.
Whole place clean and always smelt fresh

Only thing that let this hotel down was the shuttle buses used. They were always late, always full, sometimes left people behind as not enough room, very dirty and ceiling mouldy. This was reported to management and they did check condition themselves and were planning to speak to provider about condition.
Would I recommend to others? Definitely. Would I return if in Florida again? Without a second thought.
Arranged an egg hunt for all the children and ensured each and everyone received a gift.

Room Tip: When eating out, speak to receptionist first and inform where you are going as they have lots of dis...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dacory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando, responded to this review, April 29, 2014
Dear Guest,

Thank you for providing your feedback for your recent visit. We are very pleased to have exceeded your expectations, and very much appreciate your comments regarding the service and staff. The team strives daily to ensure our guests are satisfied, and we are please to see our efforts are effective. We appreciate your feedback regarding the transportation company, and we have made them aware of the opportunities you mentioned. This matter is currently being addressed so we may correct this for our future guests. Thank you for your willingness to return, and we hope you will again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,081 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (348)
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English first
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 25, 2014

The Sonesta has undergone a very recent complete refurbishment and as a result is immaculate from top to bottom, and the staff work hard to make sure it stays that way.
It's locaion is excellent, being bang in the middle of Internaltional Drive, very close to Point Orlando, so there are an abundance of really good restaurants, bars and shops close by and parks / attractions only a couple of miles away to the north and south. There is also an I-ride trolley stop right outside for extra convenience, which start and finish at the excellent Outlet stores for superb discounted shopping.
The hotel provides a complimentary shuttle bus three times a day to Universal etc and perhaps even more helpfully up to the Disney area (Epcot) which is a little further away (app. 6 miles).
The buffet breakfast is really good consisting of pastries and bread, fresh fruit, cereals plus eggs/bacon etc and is a big help if you have children - setting them up for the morning if you have a busy day planned in the parks.
We stayed in a 1 bedroom suite which was really nice with the beds (including the pull out sofa) being really comfy. The kitchen area has plenty of room with a large fridge freezer but please be aware that there is no conventional oven, only a microwave, which makes cooking a little more difficult.
That aside, the rooms are cleaned and replenished every day and this reflects the rest of the hotel which, as I said earlier, is spotless. All of the staff were very helpful and courteous, particularly Vanessa on reception who simply can't do enough for you.
Would definately recommend this hotel and would love to go back one day.

Barry and Jo, Newcastle.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bazza1301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando, responded to this review, April 27, 2014
Dear Guest,

Thank you very much for taking the time to provide your feedback regarding your recent visit. We are very pleased you enjoyed our newly reimagined property, and that our convenient location fit your needs. The staff does work hard every day to ensure the satisfaction of our guests, and we truly appreciate you noticing. We hope you will visit us again soon, and thank you once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
1 review
Reviewed April 24, 2014

I would recommend Sonesta Orlando, it is centrally located between Sea World, Universal, restaurants in walking distance, shopping and public transportation. The suites are comfortable and spacious. The daily breakfast is a great added plus and the staff was always helpful and greeted us with a smile.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta

Helpful?
Thank Valerie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando, responded to this review, April 27, 2014
Dear Guest,

Thank you for choosing and recommending Sonesta ES Suites Orlando, we are very pleased you enjoyed your visit with us. We appreciate your comments regarding our newly reimagined property, and hope you will visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deer Park, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 22, 2014

Enjoyed our stay. The rooms where just updated and they where very clean. The pool was great. Was a little upset hot tub had to be fixed during our stay, we did get to enjoy it on our first night and was very nice. Breakfast was greaat lots of choice. Would stay again if was in the orlando area again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mary Beth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando, responded to this review, April 23, 2014
Dear Guest,

Thank you for providing your feedback regarding your recent visit to Orlando. We are pleased that you and your family enjoyed your visit and the amenities we offer. We truly apologize if the spa was under repair duing your visit; unfortunately that was not anticipated and the spa is back in working order. We appreciate your willingness to return and hope you will visit back with us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed April 22, 2014

Booked this property through Travelocity and was misled that it was a new property. Wrong! Whereas this property has been renovated with a beautiful decor still lacks that special character I am accustomed to.

The rooms are beautifully decorated but lacks the special touch of warmth and cleanliness throughout. It seems that the property was old and dated previously before overhaul and still has somewhat of this similarity with its set up of the rooms and closets.

The maid staff definitely needs to improve on their technique as I had to clean the shower walls that were nasty in one of the two bedroom suite we had. The hotel insist for the convenience of your stay that only light housekeeping is offered during a 5 night stay. Well I would prefer full service as with just removing trash, replacing towels and making beds is not sufficient. And on that note if you aren't going to clean throughout why are we knocking and waking people up before 9 am each morning? Really?? We are on vacation come back. Wow!!! That was a bit annoying to say the least. Also when maid staff is making beds DON"T throw pillows that I am to lay my head on to the floor and then put back without changing pillowcases. If you do this in my presence I hate to think what you are doing in my absence.

The hardwood floors are beautiful but very dirty and weren't swept the entire duration of our 5 night stay. In my opinion I don't think they have ever been properly cleaned since installation. There was an odor in the living area that was annoying and unexplained but I purchased some air fresheners to try and cover the odor. I read in a previous review this was the type of flooring but I don't quite comprehend that as the scent was only in the living area and not throughout the suite.

Breakfast was just ok but after the first morning did not return as I felt it would have been a waste of time. The dining area remained dirty the entire breakfast service. Even afterwards from the elevator through this walk area the floors remained dirty with spots and had an odor. Maybe once or twice I found it to be decent but still had an odor.

This property for me was just as I stated OK. They seem to be trying but need help. Unfortunately my family and I will not be returning.

OAN; It is annoying to try and convey yourself to most staff members that don't understand you and vice versa. Everyone isn't fluent in spanish. I'm sorry.. :(


  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta

Helpful?
2 Thank MinG29505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando, responded to this review, April 23, 2014
Dear Guest,

Thank you for taking the time to provide your feedback regarding your recent visit. Your feedback will be used so we may continue to improve ways to satisfy the needs of our guests. Your comments will be shared with our Housekeeping Manager to ensure all of our standards are followed, as well as our Food and Beverage Manager to ensure our breakfast area remains clean and continues to offer different breakfast options. We truly apologize if we did not meet your expecations, and appreciate your feedback. We hope you will reconsider visiting us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Level Contributor
323 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed April 21, 2014

We (5 people) spent 4 nights at this hotel in 2bed/2bath suite. Accommodation and services were perfect. Staff was helpful.

Hotel is 10min ($12) by taxi from Universal Park, 10min ($12) from Seaworld and some 30min from Disney World.

Rooms were clean and looked like recently refreshed.

The only thing which I would consider average was breakfast, which was quite limited and repeated every day. Actually if you have already stayed at Sonesta, then you know what you will get.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jozef S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando, responded to this review, April 23, 2014
Dear Guest,

Thank you for choosing to stay with us and providing your feedback regarding your recent visit. We are pleased you and your family enjoyed your visit, and appreciate your comments regarding breakfast. Your feedback will be provided to our Food and Beverage Manager for consideration, and as always we apprecaite it. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 17, 2014

We stayed 04/10 - 04/17/14 during my kids spring break. (Myself and my 3 teenage children) I enjoyed the accommodations and the hotel staff. - especially Missy. she was very helpful and pleasant. the 2 bedroom trio was very nice and spacious. I wished it would have had washer/dryer in room. it had the perfect spot for it. Missy was very helpful with local attractions, restaurants (and coupons), and transportation. it would also be nice if they had a change machine for laundry. All in all I would stay again and would recommend to my family and friends

Mark M from Jamestown NY

Room Tip: the 2 bedroom trio accommodated my family - myself and 3 teenagers.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marchincin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando, responded to this review, April 23, 2014
Dear Guest,

Thank you for sharing your feedback regarding your recent visit. We are pleased you and your family enjoyed our newly reimagined property. Thank you for your positive feedback about the service Missy provided, as we will be certain to celebrate this with her team. We hope you will visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta ES Suites Orlando

Property: Sonesta ES Suites Orlando
Address: 8480 International Dr, Orlando, FL 32819-9329
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Family Hotel in Orlando
#47 Romantic Hotel in Orlando
#54 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sonesta ES Suites Orlando 3.5*
Number of rooms: 146
Official Description (provided by the hotel):
Sonesta ES Suites Orlando offers a convenient International Drive location, across from the Orlando Eye, near the Walt Disney World Theme Parks, Universal Orlando, and Sea World Orlando. With a fresh modern appeal, all guest suites, public space and dining options have been completely reimagined. Offering brand new One and Two Bedroom Suites (sleeping up to 8 guests), a complimentary upgraded breakfast buffet each morning, a new take on Happy Hour, on-site Shoppe convenience store, and The Pour, our new lobby lounge. The hotel also offers complimentary WiFi, onsite fitness room, heated swimming pool, business services, laundry, a complimentary shuttle to Walt Disney World and Universal Orlando, and an adjacent I-Ride Trolley Stop which provides transportation to Sea World, Aquatica, and the Orlando Premium Outlets. Guests appreciate this contemporary hotel near restaurants, shops and attractions easily within walking distance. ... more   less 
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Also Known As:
Staybridge Suites Orlando Hotel Orlando
Orlando Staybridge Suites

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