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Sonesta ES Suites Orlando - International Drive
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Reviews (2,388)
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All reviewsinternational drivetrio suitetwo bedroom suitetony romasfree breakfasttrolley stoplaundry roomhot itemsliving areahome from homefridge freezerown bathroomgreat holidaygames roombars and restaurantsfull kitchenthe sofa bed
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1,651 - 1,656 of 2,388 reviews
Reviewed February 22, 2013 via mobile

Close to Disney and Universal studios. Lots of really good restaurants within walking distance. Easy on and off the expressway. The rooms are clean and the staff are friendly. Breakfast buffet was not to my liking. I've had better at other hotels that offer the same deal. Sonesta is in the process of updating which will improve the Miami Vice look that they currently have. The pool was great and very warm. Like bath water. All in all, good value for the money.

  • Stayed: February 2013
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1  Thank FarmingtonHillsRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando - International Drive, responded to this reviewResponded February 26, 2013

Dear Guest,

Thank you for taking the time to complete the survey and providing your feedback. Please accept our apology if we failed to meet your expectations on the overall look of our property. We are pleased to inform you that we will undergo a complete renovation from August 2013 to December 2013. Once completed, the Sonesta ES Suites Orlando will provide our guests with the world class service they deserve, in a comfortable and inviting environment. We hope you will visit us again after the renovation, I promise Crocket and Tubbs wont be staying here.

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Reviewed February 22, 2013

This is a decent but aged facility. It was clean and the bed was good (the most important things)
We were here for business and all the amenities that we wanted were available. If i were looking for a hotel to hang out at,i would have been disappointed. The pool area is all concrete, in fact the dominant theme is concrete. Sometimes places like this make me feel like just a number. All the stats are there but nothing makes you say, wow, i had a great experience.

  • Stayed: February 2013, traveled on business
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Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando - International Drive, responded to this reviewResponded February 26, 2013

Dear Guest,

Thank you for taking the survey and providing your feedback. We are pleased to inform you that we will soon be undergoing a complete renovation of our property. The renovation will begin in August of 2013 and will be completed by December of 2013. We hope you will visit us again in 2014 so we may provide you with the "wow" factor we know you will enjoy.

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Reviewed February 20, 2013

Stayed here just after Thanksgiving so it was quite quiet which is always a good thing! Staff were very helpful and easily accessible. The room was the perfect size for us. The breakfast was great! Will definitely stay again when I return.

  • Stayed: November 2012, traveled with family
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Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando - International Drive, responded to this reviewResponded February 26, 2013

Dear Guest,

Thank you for taking the time to complete the survey and provide your wonderful feedback. We appreciate your willingness to visit us again in the future, and would like to inform you that we will soon undergo a complete renovation. We hope you will enjoy our new look and same high level of service you deserve as our guest.

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Reviewed February 20, 2013

We stayed there for four nights. We had trio bedroom suite which is an excellent! Breakfast was an excellent as well. We woke up at 4:30 AM with fire alarm. They offered everyone to sleep more and allowed to check out at 12 which is an awesome! It would be nice to install fire alarm with light for the hearing impaired. Myself and my son are deaf but I have a hearing husband who did wake us up. We will come back again soon.

Room Tip: Need to install fire alarm with light for the hearing impaired.
  • Stayed: February 2013, traveled with family
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Thank asciiwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando - International Drive, responded to this reviewResponded February 26, 2013

Dear Guest,

Thank you very much for your feedback and kind words. Please accept our apology for the unexpected evacuation due to the emergency alarm. In reference to the visual alarm, we gladly supply our guests who are hearing impaired with a kit that has a visual emergency alarm. I apologize if this was not brought to your attention, but wanted to let you know its available for your next visit with us. Thank you once again, and we hope to see you again soon.

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Reviewed February 19, 2013

We stayed here for four nights in late 2012. Rooms are small (we had a two-bedroom suite), but had everything we needed since we were gone most of the day. The phone in our room didn't work, but that is the worst thing I can think of to say about the room. Staff was very, very helpful and each person was friendly. Didn't matter if it was a person on the custodial staff, at the registration desk, or a breakfast staff member - every one of them was friendly and polite. They have a nice breakfast, but it doesn't flow very well and can get clogged up during peak serving time. Not the fault of staff, but of guests who continually enter through the exit door which are clearly marked as exits. Kudos to the staff of this hotel - very welcoming, polite, and interested in making your stay at their hotel a great experience.

  • Stayed: December 2012, traveled with family
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Thank CityGirl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando - International Drive, responded to this reviewResponded February 26, 2013

Dear Guest,

Thank you for choosing to stay with us and for providing your feedback. We appreciate the kind words regarding our staff, we are very proud of each and every employee here. We also appreciate mentioning the opportunity regarding traffic flow in the dining area. I assure you this will be investigated and addressed, so our future guests dont encounter this issue. Thank you once again for your valuable feedback.

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