I have no complaints about any aspect of this stay, but the real reason I'm writing is to talk about how phenomenal the service was. It began with check in, when the front desk clerk upgraded me to the HHonors floor. In fact, all the front desk folks I interacted with were great, as was the bell hop who tried to help me arrange transportation to an event one night after my ride fell through. And although I didn't see him/her, the person who cleaned my room seemed to take extra care to make sure things were just right.
But the star of the service experience was Winston, the Lost and Found Coordinator. I had left my mouth guard in the bathroom, and he was extremely responsive and even persistent in tracking it down. Although I doubted the housekeeper had thrown it away, no one could locate it. After several days, I had given up and resigned myself to getting a new one, but Winston kept at it and was ultimately successful in retrieving it and shipping it to me. He truly did go above and beyond "above and beyond." The Doubletree is lucky to have staff like him, and it's clear that excellent service is a top priority for them.
I'd stay there again in a heartbeat and recommend others do as well.
- Official Description (provided by the hotel):
- The Doubletree by Hilton Orlando at SeaWorld. Conveniently located adjacent to SeaWorld and its water park Aquatica and just minutes away from Universal Orlando Resort, Walt Disney World and the Orange County Convention Center. ... more less
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- Also Known As:
- Doubletree By Hilton Orlando At Seaworld Hotel Orlando
- International Plaza Orlando