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“Good place to stay”

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Four Points by Sheraton Orlando International Drive
Ranked #191 of 337 Hotels in Orlando
GreenLeadersBronze level
Franklin, Massachusetts
Level Contributor
47 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good place to stay”
Reviewed January 27, 2014

This hotel is in very good location, its near by Universal studios and also Premium Outlet mall. we were there for 7 nights in the top floor . The view is excellent in day or night. The parking and internet was complimentary. They have nice pool and good restaurant nearby. Rooms are clean and neat in top floor. As we are SPG platinum members we got complimentary breakfast at the restaurant in the hotel.

Room Tip: Top floor Rooms are clean and nice view on any side
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  • Stayed November 2013, traveled as a couple
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Helpful?
2 Thank dpt11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 26, 2014

Good location, old building without any modern item, the worst thing is they charge 10 dollars for parking and internet while they're putting ads on Hotwire and Priceline for " free internet and free parking". And the hot water was out of service since I arrived, I can't believe it happens in a 3-star hotel!!!

  • Stayed January 2014
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Helpful?
3 Thank zmfei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, FL
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 25, 2014 via mobile

I have never been disappointed in a Starwood brand property until now. We were in room 1505 and the hallway smelled of smoke and later when we returned our room smelled as well, it was late so we didn't switch rooms, but the hotel is non smoking so I don't understand why this would be a problem. There are soda machines on select floors and the 3 I went to were out of order or had limited selection. We asked the front desk to call us a cab and they proceeded to escort us into an unmarked and unmetered SUV which charged more than he should have since we took a regular cab back later so beware! The electrical outlets can barely hold a plug since they are so worn and the hotel desperately needs a makeover.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank kate680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Cartin, Starwood hotels at Four Points by Sheraton Orlando International Drive, responded to this review, February 3, 2014
Thank you for taking the time to leave us a review Kate. We truly appreciate your feedback about your recent stay at the Four Points Orlando hotel. Our hotel is definitely 100% non-smoking and we do our best to ensure our guests are following our non-smoking rules. Thank you for sharing your experience with the cab and we will be sure to share this with our team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inver Grove Heights, Minnesota
1 review
Reviewed January 23, 2014

I held my first annual team meeting at this property. I am a small business owner and have to be smart with my money. One of our team members found this hotel and it was perfect in every way. The value was great. The various staff members that I met were very friendly and helpful. The server in the bar area brought our lunch to us as we did not prearrange a lunch and found special "not on the menu" items for one of our group. Jenna, the sales manager was very professional and worked with us to make our meeting a success. For an older property, it did not have the "older property" feel. Rooms where super clean. We might be back next year.

  • Stayed January 2014, traveled on business
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Helpful?
Thank SpeakerBob5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 22, 2014

Great ubication, We enjoy the walk to Universal Studios (less than a mile).
Near atractions and shopping center, we barely need taxis or transportation. The rooms are comfortables, and the staff are great.

Room Tip: Higher floors have excelent view of the surrondings.
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  • Stayed January 2014, traveled with family
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Helpful?
1 Thank japaguecr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Cartin, Starwood hotels at Four Points by Sheraton Orlando International Drive, responded to this review, January 24, 2014
We appreciate you taking the time to leave us a review. We're very happy to hear you enjoyed our close location to major attractions like Universal Studios. We're glad you found our hotel rooms comfortable and staff great. Come back again soon!
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Manchester, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 21, 2014

After a terrible start to our honeymoon (see my review on Maingate Lakeside Resort) we were transferred to Four Points and I'm so glad we were! The location was amazing. We usually walked to and from Universal. They had free shuttle services to Universal and Disney every day. We were given a room on the top floor. Floor to ceiling windows and an amazing view! There were bus stops right at the front of the hotel to go to the shopping centres. Wet n' Wild was just across the road. Night 1 we were left chocolate covered strawberries and champagne! The staff were very friendly. We had 3 weeks in this hotel and loved every second of it. Lovely pool and it was very quiet in August/September (and uncomfortably hot). Literally no complaints about this hotel.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank Angelinhell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 19, 2014

This was our second time staying at this Four Points and we have no plans to stay here again after a negative experience.

We chose this hotel because of its fantastic location (close to shopping outlet and Universal) and convenience (I trolley), and its affordability. First off,there was a cop car parked in front of the hotel...pretty shady. Then as soon as we walked in to check in, our senses were attacked by a horrible odour that smelled like urine in the lobby.

Then we immediately got harassed by the driver of the hotel offering to drive us to the airport when we leave. Everytime we walk into the hotel during our stay and he sees us, he annoys us about hiring him to drop us at the airport, when we politely already refused from the first time he offered. The guy was relentless!

The room we got had a funny smell. The carpets weren't clean and the hand towels were disgusting. The place generally lacked cleanliness. We ended up buying paper towels from the Walgreens nearby to wipe with cause of the state of the hand towels.

The safe in the room wasn't working, but thankfully they sent someone to fix it. Next day the light bulb in the bathroom was flickering, and they sorted it out and changed the light bulb. Our room was on the 19th floor, it was pretty loud because it was facing the golf course and there was an ice machine directly in front out our room, which was loud and annoying. The ancient and loud AC also didn't help.

We had 2 days where we had used the green choice, but I was only awarded SPG points for one night. They also now charge a ridiculous resort fee of $10 before taxes per night. Last time I stayed here there was no such charge. It's definitely NOT a resort.

The thing that ticked me off the most was on our final day of checking out. As an SPG member, I requested late checkout at 3pm from the night before. The front desk lady was really accommodating and said we can have the room until 4. The day of our checkout at round 2pm, someone starts banging on the door..and I really mean banging. We open the door to find an angry hotel employee/manager demanding that we leave the room, and that we should have checked out at noon. After getting over the shock that someone would actually have the nerve to come and yell at his guests, when we did nothing wrong, we explained to him that we had requested late checkout and it was approved by front desk. He then left and didn't even apologize for his rude behaviour! We left the room and went down to front desk to complain about this guy, and they did nothing! They just apologized on the guys behalf and said they'll look into it, which seemed pretty doubtful. Unfortunately, I didn't catch the rude guy's name. He's tall, slender, African American, and wears glasses. After this very unpleasant experience, we won't be coming back. I still can't believe this guy did that..management needs to remove him! We weren't even in the wrong, and even if we were, that is not how you treat your paying hotel guests!

Sorry for the long rant, but I just wanted to share my experience.

Room Tip: Try to get a room not facing the golf course.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank DSBARADEI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Cartin, Starwood hotels at Four Points by Sheraton Orlando International Drive, responded to this review, January 27, 2014
Thank you very much for leaving such a detailed review about your recent experience with the Four Points Orlando Studio City. First we’d like say we are extremely sorry for the inconveniences you experienced during your stay. We appreciate the feedback on the hotel odor and cleanliness. We can assure you this information is being passed onto the right people. In terms of the additional $10 fee, this facility fee is a new charge at our hotel and is intended for some added amenities that we offer such as upgraded WiFi, scheduled transportation to Orlando theme parks, in-park discounts, pool side activities, and more. We also apologize for the inconvenience you experienced regarding your check out time. You were definitely not in the wrong and we are extremely sorry for how you were treated. Again, we do appreciate your detailed feedback as these are the types of items we’d like to be aware of so we continue to improve our hotel and our guest experiences.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Orlando International Drive

Property: Four Points by Sheraton Orlando International Drive
Address: 5905 International Drive, Orlando, FL 32819-8205
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#47 Green Hotel in Orlando
#159 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Orlando International Drive 3*
Number of rooms: 301
Official Description (provided by the hotel):
Situated in the heart of Central Florida on infamous International Drive, the Four Points by Sheraton Orlando hotel near Universal Orlando(R) Resort offers modern accommodations, upgraded amenities and an ideal location near the area's top attractions. Designed for comfort and convenience, this 100% smoke-free hotel features 301 contemporary guest rooms, complete with complimentary Wi-Fi, 40" flat-screen TVs, white crisp bedding, a coffee maker, soothing bath amenities and more. Guests can also enjoy premium amenities, including on-site dining at Tropical Palms Restaurant, an outdoor pool and fire pit, a 24-hour fitness center, 6,500 square feet of meeting space, business center services, a complimentary shuttle service to select theme parks, scheduled activities, a game room, and other conveniences. This Orlando hotel on International Drive is also located near major hotspots, like Universal Studios(R) Florida and Islands of Adventure(R), SeaWorld(R) Orlando, Walt Disney World(R) Resort and more. ... more   less 
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Also Known As:
4 Points By Sheraton Studio City Hotel
Four Points Orlando
Sheraton Orlando
Orlando Four Points
Orlando Sheraton
Sheraton Studio City Orlando

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