Checked in quick and up to room. Got in late and they did hold room for us. Disapointment came when reserved a king and got 2 queen room.
Big disappointment was no soap or shampoo in room. After day at park would kill for shower. Called down to desk "will send right up,, so sorry ". Waited 45 mins fell asleep.
Went down to desk in morning to get and was like pulling teeth to get her to give me.
I booked thru hotwire and wonder if that had something to do with lack of service. Too many nice places to ever stay here again. Nice enough place though. Lobby was grand and rooms were clean. Minus fact that lack of shampoo and soap made us wonder if we had clean sheets.
- Official Description (provided by the hotel):
- Guests will love the updated oversized guest rooms, 24 hour room service, local dining options and proximity to all Orlando attractions. Complimentary WiFi in the lobby, 20,000 square feet of meeting space, on property dining options, and resort style pool. ... more less
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- Also Known As:
- Renaissance Orlando
- Orlando Renaissance