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“do not stay at this hotel”

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Renaissance Orlando Airport Hotel
Ranked #79 of 336 Hotels in Orlando
Certificate of Excellence
Burke, VA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“do not stay at this hotel”
Reviewed March 9, 2010

Just like the airlines this hotel tacked on charges for numerous items which I believe should be complimentary; the main one being parking. There were a number of similar hotels in the cul de sac, none of which charged for parking which happened to be $8.00 per night. Then there was a charge for internet- that is if you had your own computer, otherwise they charged by the minute. and of course-no complimentary breakfast which was more than the parking. I found the dreaded mold in the tub and stains on the chair. and one final complaint is that there were no automatic doors which caused awkwardness in bringing in luggage, etc.

  • Stayed February 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susibrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,081 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (160)
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English first
Chicago
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 28, 2010

We stayed at this hotel on the back end of our Disney tri. We booked in advance and paid in advance. The room was great clearly just renovated. I did not eat in the restaurant but it looked to have a great happy hour. We had a seven am flight the next morning so we had to leave for the airport early. It is nice that they offer shuttle service but it not only services the Renaissance but also the Courtyard we missed the shuttle because it left early for the Courtyard and we had to take a cab. I also advise not to refill your rental car at the gas station nearest the hotel because it has no sign and we didn’t realize the price was four dollars a gallon when every else it was about two. Other than that it is a great hotel with a great location will stay again

  • Stayed January 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank ChicagoKman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceGenMgr, General Manager at Renaissance Orlando Airport Hotel, responded to this review, May 12, 2010
Thanks for the great comments about our property! We are so glad we met your expectations. Thanks for choosing us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
Level Contributor
3 reviews
Reviewed January 25, 2010

Stayed here on a 1 night layover through a Hotwire booking. Excellent stay all around. Very well kept property, good amenities, excellent on-site restaurant, shuttle service was prompt and efficient. Didn't use the pool or gym but both looked very good. Puzzled by some of the less than glowing reviews. We travel extensively and this property was excellent all around. Would stay again even at a higher rate. Blew the doors off the Hyatt Regency (stayed previously) attached to the airport in our opinion. Highly recommended.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmac86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 7, 2010

Landed in Orlando at 11pm so it was quite late. Had to call for shuttle which took forever to come. Seemed like the guy was getting off for the night and had to call him back. Did they not look at airline schedules? Had to go to TGI Fridays across the street/pond for food and had to walk back in the cold. Our room key did not work 2 my husband had to run down twice and then they switched us rooms. It was almost 1 am and I was tired and sleepy and upset for the run around. Hotel lobby was impressive and the rooms were okay also. Comfortable and clean.

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rg8311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocala, Florida
Level Contributor
95 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed November 21, 2009

From the parking charge of $8.00 per night to the lax a dazial staff members this hotel is just not worth the price paid. The rooms are nicely appointed and the beds were comfy. The odd thing about the rooms is no dresser drawers or storage areas for your clothes. Plasma HD tv and full conference center desk appoint the room. The toilet backed up twice and took hours to get maintenance to fix. On check in desk staff didn't acknowledge Elite Status or even smile. Just asked for name and credit card and ID. Just a feeling of they didn't want to be here.

  • Stayed November 2009, traveled on business
    • Value
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Helpful?
Thank OCALAFLORIDATRAVELER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceGenMgr, General Manager at Renaissance Orlando Airport Hotel, responded to this review, May 12, 2010
Thank you for your feedback on our hotel. We sincerely apologize for your reported problems. I have personally looked into each of your noted items. I would personally like to invite your family back to our hotel in the future if their travels ever bring them through the Orlando Airport area and I will personally ensure their next stay is perfect and exceeds what our guests expect from a Renaissance Hotel. Jim Berkley, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Home in WV,SC,TN
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 9, 2009

I stayed at the Renaissance for one night as I had a layover at MCO. This hotel had great staff. The pool deck at this hotel was one of the nicer ones for an airport hotel. If I ever need a hotel at MCO ever again, I will be staying here.

  • Stayed August 2009, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank zachmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
112 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 27, 2009

Room was small, bathroom was filthy, A/C was barely working.

The desk clerk was just short of rude and had no answer to basic questions.

The decor is faux manhattan modern, but it masks an older, dirty hotel.

Oh, and the bed was terrible. "pillow top" my a$$!

Overall, waste of time and money.

  • Stayed October 2009, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank TelAvivEater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Orlando Airport Hotel

Property: Renaissance Orlando Airport Hotel
Address: 5445 Forbes Pl, Orlando, FL 32812-9010
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Orlando
#31 Luxury Hotel in Orlando
#59 Romantic Hotel in Orlando
#101 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Orlando Airport Hotel 4*
Number of rooms: 298
Official Description (provided by the hotel):
Guests will love the updated oversized guest rooms, 24 hour room service, local dining options and proximity to all Orlando attractions. Complimentary WiFi in the lobby, 20,000 square feet of meeting space, on property dining options, and resort style pool. ... more   less 
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Also Known As:
Renaissance Orlando
Orlando Renaissance

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