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“Good airport hotel”

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Renaissance Orlando Airport Hotel
Ranked #83 of 338 Hotels in Orlando
Certificate of Excellence
Alpharetta, Georgia
Level 5 Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Good airport hotel”
Reviewed October 21, 2013

Have stayed at the Marriott and the SpringHill suites nearby in the past but tried this hotel recently and was overall very pleased. Rooms were nice and bed was comfortable. Workout room is good size with good equipment and pool area was very nice. Liked the restaurant as well. For an airport hotel rooms were very quiet - I did not hear a plane once. Only gripes were the bathrooms and shower in particular are a little dated and the A/C unit was loud, indicating it also was a little dated. They also charge for parking (as does the Marriott, SpringHill suites is free) which is a pet-peeve of mine but if you are looking for something a little more upscale, this fit the bill very nicely.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, October 22, 2013
Thank you for sharing your great experience with fellow travelers on TripAdvisor. It was great to see all the positive feedback you have provided and I love sharing these with our staff.
Thank you again for your feedback and we look forward to seeing you again in the near future.

Jim Berkley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Louisville, Kentucky
Level 5 Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 19, 2013 via mobile

Recently, my wife and I spent an overnight stay at the Renaissance Orlando Airport before a next day cruise. We quickly were shuttled to the Renaissance via their complimentary shuttle. Upon our arrival, we were struck by the beauty of the hotel lobby. The hotel check in staff was quick and friendly. Our room was nice with a contemporary theme. The hotel offered a couple dining options, we opted for one of the nearby restaurants that were within walking distance (the hotel shuttle will also take you to nearby restaurants). Although the Renaissance is located close to the airport, we were never bothered by airplane noise during our stay. Another nice service that the Renaissance offered was arraigning an independent shuttle service that shuttled us to and from Port Canaveral where we boarded our cruise ship. All in all we had a short but enjoyable stay at the Renaissance Orlando Airport. If traveling to Orlando in the future we would strongly consider another stay at this location. Finally, we would like to give a shout out to Gabriel the young gentleman who picked us up from the airport with the hotel shuttle. Gabriel was very professional, and courteous.

Stayed October 2013, traveled as a couple
Helpful?
Thank GSHpointer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, October 20, 2013
We very much appreciate your great review of your stay at our Renaissance Orlando Airport Hotel ! We are simply delighted you had such a pleasant stay, that our service team took great care of you and that you enjoyed our clean fresh guestrooms and airport shuttle service. Our shuttle service is known for being the quickest & most friendly in the Orlando airport hotel market. I have shared your comments with all of our team. Your review has made our day!! Our staff looks forward to welcoming you back again soon!


Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilton, Maine
1 review
Reviewed October 19, 2013

We stayed at the Renaissance on October 15th... It took three telephone calls and 45 minutes to get the shuttle to pick us up at the airport ! The front desk person, Martin, offered us a couple of free drinks to compensate us. I don't drink nor do I don't think Marriott would approve of promoting alcohol in this in this manner! So they offered an appetizer with my meal...no thanks! The room was clean accept for 3" black stain on the carpet, the glass shelf in the bathroom (Room 603) it had hairspray residue, etc. caked on it! The sheets were not tucked in and one top sheet had black stains! Even though the food, and food staff, was outstanding, especially the chef at breakfast, it would take a lot of convincing to get me to go back!

Room Tip: Ask to see the room first!
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Green Features: The environmental practices were adequate especially in the pool area!.
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mainegirlmfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, October 20, 2013
We are glad that you were impressed with our restaurant and enjoyed the Renaissance food offerings, our server staff and omelette chef. Our restaurant is well known in the Orlando airport market as offering some of the best culinary delights for every meal period! The shuttle delay you wrote of and the guestroom not meeting quality standards is disapppointing and we sincerely apologize that we didn't deliver a higher level of product delivery to you. This will be a discussion point between myself and our team tomorrow. I also apologize that our supervisor Martin's attempts and offerings to help mend the situation, which are Marriott standards of practice as you inquired, did not remedy or help ease some of the dissatisfaction with the scenario you described. Hopefully we will be allowed a second opportunity to make things right for you as we would certainly appreciate that opportunity. I may be reached personally at my direct line of (407)513-7200 if you desire to reach out to me to discuss this part of your stay that fell short.

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, California
1 review
Reviewed October 16, 2013

I was in the bar a few months ago and one of the patrons inside the bar was very inebriated. He became loud, combative and abusive to some of the other guests and staff. Sara (Manager on Duty) was present and she stepped up and expertly handled the guest and prevented further escalation of the situation. She did a fantastic job in a difficult situation and few would have been able to handle the guest so well. I felt compelled to write a review to make sure her efforts were recognized. By the way, I stay at your hotel frequently and the entire staff is always professional, courteous, and welcoming. Thank you!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, October 17, 2013
Much appreciated recognition for Sara on the diffusion of the noted situation, We will indeed be sure she is acknowledged for this at the hotel. Also sincerely appreciate your kind remarks about our hotel and the service and greatly appreciate you taking the time to post a review and the nice compliments. Hope to have you as our guest again very soon!

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horseshoe Bay, Texas
Level 6 Contributor
217 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 15, 2013 via mobile

The beauty of the lobby catches your attention the minute the doors open. The hotel restaurant was just ok. May want to try out some restaurants in the area. Bed was comfortable. Had some good drinks at the bar. The hummus was tasty. Really close to the airport - less than 15 minutes away. Lobby is good for people watching!

Stayed October 2013, traveled on business
Helpful?
Thank LParnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, October 16, 2013
Thanks very much for your nice Trip Advisor review.We love hearing feedback from our guests and sincerely appreciate the wonderful remarks that you have provided. Great to hear that you loved our bar and lounge and I will share your review with our staff . We look forward to having you here again very soon!

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, Canada
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 13, 2013 via mobile

This hotel was booked through one of those sites where you don't know what you are getting until after you pay. As we were flying in late, we needed a hotel close to airport with a free shuttle to take us back to the airport to pick up a rental car the next day. Despite a long wait for the hotel shuttle after phoning three times, I was quite pleased with this hotel. The staff were ultra friendly and engaging, from the bell staff and front desk to restaurant staff, and I felt they were sincerely interested in my having a good stay.

The lobby was very attractive and inviting. Art work and real candles combined with relaxing music made it a place to just sit and relax or check emails. And the waterfall was stunning!

The room was very clean, lightly scented and smelled very fresh and for a hotel in warm climates. Carpets and tile floor were VERY clean. The bathroom showed no signs of mildew and was spotless. The decor was bright and interesting. Bed was firm and very comfortable. There were all the hookups for your computer to connect with the network and television.

The air conditioning was a little loud but no more than most hotels in the south.

The meal in the restaurant was well prepared and had ample proportions. Service was great. Also, they make a great mojito!

I arrived too late to take advantage of other hotel facilities. However going for a walk in the morning I stumbled across a lovely little park next to the adjacent hotel that had hiking trails, Frisbee golf, picnic tables, and a viewing pier to overlook a pond. Speaking with a resident there, he indicated you could see alligators there from time to time.

All in all, a comfortable, yet quick stay and a great hotel for the price we paid.

Did I mention the staff were amazing. A big shout out to Anne Marie on check-in and Latifa at the coffee counter. Look for them during your stay.

Stayed October 2013, traveled as a couple
Helpful?
Thank Zrackster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, October 16, 2013
What an awesome review of our hotel! Thank you so much for taking the time to share your recent Renaissance experience. Wonderful to see that you loved our hotel and that all services were spot on and of the highest quality. We always hope to deliver clean and fresh guestrooms, extra friendly service and great food and beverage experiences. We will share this review with our team and I know that Ann Marie and Latifa will especially be pleased to see their compliments. We are so glad to hear that our team did an outstanding job (although I do apologize that you had to wait some extra time on the airport shuttle-sorry). We sincerely look forward to you staying with us again soon so we can continue to demonstrate our ongoing Renaissance commitment to your comfort and satisfaction.

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evanston, Illinois
Level 5 Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 11, 2013

The staff is excellent! Friendly and knowledgeable. Room was adequate and quiet. Slept like a rock. No noise as other reviewers experienced. Free ride to local restaurants. Also short walk to restaurants across the street with a traffic light for the busy walkway. Took a walk with stroller about front of hotel and saw a few wildlife. Enjoyable for all of us. Looking everywhere could not find the ice bucket but there was a ice machine on the floor. Price was right before continuing on to cruise.

Room Tip: We were on sixth floor where it was quiet.
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmma678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, October 11, 2013
Thank you for taking the time to share your experience! We are delighted to hear about the wonderful time that you had with us and greatly appreciate the compliments. So glad you found our Renaissance beds so comfortable. Thank you for mentioning all of the amenities that we have to offer and also the excellent service that you received from the Renaissance service team. We hope to welcome you back when you find yourselves back in the Orlando area.

Jim Berkley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Orlando Airport Hotel

Property: Renaissance Orlando Airport Hotel
Address: 5445 Forbes Pl, Orlando, FL 32812-9010
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Orlando
#31 Luxury Hotel in Orlando
#59 Romantic Hotel in Orlando
#101 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Orlando Airport Hotel 4*
Number of rooms: 298
Official Description (provided by the hotel):
Guests will love the updated oversized guest rooms, 24 hour room service, local dining options and proximity to all Orlando attractions. Complimentary WiFi in the lobby, 20,000 square feet of meeting space, on property dining options, and resort style pool. ... more   less 
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Also Known As:
Renaissance Orlando
Orlando Renaissance

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