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“Great Experience After Canceled Flight”

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Renaissance Orlando Airport Hotel
Ranked #100 of 341 Hotels in Orlando
Certificate of Excellence
Reviewed April 1, 2013

We stayed here after our flight from the airport was canceled (at our expense). Accommodations were excellent and the staff offered a warm welcome. The newly renovated lobby is impressive and offers an upscale modern vibe. The breakfast buffet had a great selection. The hotel shuttle was an added bonus. No complaints. While we used Priceline for this last minute reservation, this hotel will be at the top of the list in the future.

  • Stayed: March 2013, traveled as a couple
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1  Thank Jamie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this reviewResponded April 2, 2013

Thank you for taking the time to provide your great comments about your stay with us. We sincerely appreciate the complimentary thoughts about our hotel. Glad that you landed with us after a cancelled flight which is never a fun thing. Thanks again for staying and we hope we will be your hotel of choice on a "planned" overnight in Orlando the next time you come through.

Jim Berkley
General Manager

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Reviewed March 25, 2013

I travel with my husband for business and stay in only Marriott brand hotels. When we're in Orlando due to my husband's long term business project, we love the Renaissance hotel by the airport. People work at the hotels make the biggest difference for travelers, especially the silent hard workers of housekeeping. We're blessed with the wonderful and courteous house service lady, Gabriella, here at Renaissance Orlando airport. I have bad allergies, she would do everything to make me feel comfortable, not to mention her daily detailed and extra clean services. We're fortunately enough to stay on the consigliere floor because of my husband's Elite status with Marriott, the breakfast service lady in he consigliere lounge, Tatiana, is a breathe of fresh air everyday, not to mention her sweet and courteous attitude. She cares enough to remember our names and our likes/ dislikes! Also, the front desk stuff is always so helpful whenever I need something, especially, Iris, she remember me from 2011, treated me like an old friend coming back to visit.
We'd stay here at this wonderful Renaissance Hotel Orlando Airport every time we come visit.

Room Tip: If you're a single traveler, ask for a room without an join door with the next room.
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  • Stayed: March 2013, traveled on business
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2  Thank Sophia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this reviewResponded March 26, 2013

It was such a pleasure to meet you in person yesterday afternoon in our lobby and hear about your other travels as well. We are humbled by your awesome comments and we are so happy to hear that you see us as your home-away-from-home! Thank you for the beautiful review and for staying with us again. I am pleased to hear that you enjoyed our staff members, our location, and our spacious guestrooms and amenities. I have passed on a copy of all your praise for each staff member mentioned in your review. I am hopeful that we will see you soon for many more stays? If so, that would be awesome! Until that time…be well.

Jim Berkley
General Manager

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Reviewed March 25, 2013

We have stayed at the Renaissance Airport serveral times. The location is supberb. Located next to the Parking Spot. We can drop off our car then walk to the hotel. Very convenient.
The rooms are spacious, but have a slight moldy odor. This has been our finding on several occasions. The bathrooms are showing their age as well. I actually would bring an airfreshner to try to "hide" the moldy smell in the room.

The bar/restaurant is good. The bartenders are great as always. Dinner was okay. Nothing to write home about. The breakfast buffet is good. Good variety.

The staff is always very kind.
As I stated, this use to be our go to hotel when we fly out of Orlando. But due to the smell in the rooms it is our "if we have to" hotel. Our hope is that the renovation from the lobby and fitness center extends to the rooms.

  • Stayed: March 2013, traveled on business
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Thank kimmarlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this reviewResponded March 26, 2013

Thank you for your nice review of our hotel and your guest frequency. It seems that although many features of our property meet your expectations there were some conditions you were unhappy with. I would love to get more information about the room number you have noticed this with as this is not a common concern that we have heard before. The entire team at the Renaissance Orlando Airport Hotel is dedicated to providing excellent service and an impeccable guestroom thus it is very disappointing to hear we failed to deliver our promise in some ways during your stay. We apologize again and do hope we are able to to have you as a guest in the future if you travel to Orlando again.

Regards,

Jim Berkley
General Manager

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Reviewed March 24, 2013

The newly renovated lobby truly is stunning, and makes you almost forget that this is a hotel close to the airport. Super friendly staff, nice and spacious rooms. Unfortunately, although having rooms on the Club level, we couldn't use it: it is closed on Saturday evenings.
Other than that, I would highly recommend this hotel! We travelled as a family of four, and had connecting rooms, which worked great. Our kids even tried the outdoor pool and hot tub!

  • Stayed: March 2013, traveled with family
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Thank TravelandLearn_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this reviewResponded March 25, 2013

Thank you very much for the nice review of our hotel. We are pleased that your hotel experience for you and your family was memorable and comfortable. We sincerely appreciate you taking the time to post the review and we do hope that you'll be a guest with us again in the future.

Jim Berkley
General Manager

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Reviewed March 22, 2013

Due to snow in Boston we had to stay an extra day in Orlando. I highly recommned the Renaissance at the Olando airport. Rooms are spacious and well appointed. Beds were very comfortable. Bathroom had every feature you would want. All rooms have safes. Parking is in secured lot. Shuttles to the airport on the half hour is a real aid as we dropped off the car at the airport after checking in. The hotel has on site restuarant and loung but if not to your liking there are other restuarants within easy walking.

Room Tip: Upper floor will get you a great view of the setting sun at the end of the west facing hallway
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  • Stayed: March 2013, traveled as a couple
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Thank Joe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this reviewResponded March 23, 2013

Here's to you making it back to Boston after the snow-in but very glad we had you as our guest and sincerely appreciate the wonderful trip experience you have shared here. Much appreciated your highlights about our hotel's comfort, amenities and our rapid & friendly airport shuttle service. We do hope that you'll spend another night with us one day, perhaps two? And glad you enjoyed those awesome sunset views from the upper southwest facing guestrooms. They are indeed beautiful.

Jim Berkley
General Manager

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Reviewed March 22, 2013

We stayed here in Jan. 2013 &, while it seemed to be older than older Renaissances in which we've stayed, the staff is superb, really on top of things & ready to go above & beyond. There was a nice breakfast buffet & the wait staff was not only super-attentive, but every waitress looked out for every table, it seemed, and they all acted in concert & harmony to make breakfast run smoothly (and seemed to be super-friendly not only to us but to each other). The van driver (who took us to the airport to fetch a rental car and who MAYBE was named Dan) was very nice to us. I thought the gym was quite run-down. I would consider staying again if I needed to be close to the airport before or after a flight, but I do think there are better Marriott options in the Orlando area.

  • Stayed: January 2013, traveled with family
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Thank preplady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this reviewResponded March 23, 2013

We are glad you really enjoyed your stay with us and that our great staff was accommodating and attentive. Our breakfast wait staff are indeed top notch and so glad that Dan was your airport shuttle driver as he is awesome! Thank you for your great review and we sincerely hope you will visit again soon. Appreciate also the fitness center remarks-we anticipate a complete refurbishment of our fitness center soon!

Jim Berkley
General Manager

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Reviewed March 22, 2013

We stayed here on March 17th and really enjoyed this hotel. The Hotel Lobby is modern and really stunning. All Staff were extremely helpful and friendly. We had to return a rental car and then come back to the hotel for our stay. They picked us up in their shuttle minutes after we called them and brought us back. We had appetizers ( the 99 cent hand-cut Chips with cusabi sauce were killer,) and it being St. Patty's Day we both enjoyed a great upscale version of Corned Beef and Cabbage. Bartenders were great, very attentive and friendly. They have a beautiful outside pool and spa as well as a workout room. In the morning our 6am shuttle was prompt and got us right to our check-in. We would recommend this hotel very highly.

Room Tip: Request a room on the airport side to see planes landing, fun.
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  • Stayed: March 2013, traveled as a couple
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Thank QInkeeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this reviewResponded March 23, 2013

WOW, what an awesome review of our hotel! Thanks so much for the awesome trip experience you posted about your recent stay with us here at Renaissance Orlando Airport Hotel. Your wonderful comments about all of our staff, bartenders, shuttle drivers and your excellent food and beverage experience made our day! I will share your review with all of our team. It was such a pleasure to read and we appreciate the positive observations. You are spot on about the airport facing guestrooms and the view, especially at night! Thanks for the recommendation! We look forward to you returning again soon.

Jim Berkley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Orlando Airport Hotel

Address: 5445 Forbes Pl, Orlando, FL 32812-9010
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Orlando
#37 Luxury Hotel in Orlando
#59 Romantic Hotel in Orlando
#100 Family Hotel in Orlando
Price Range: $167 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Orlando Airport Hotel 4*
Number of rooms: 298
Official Description (provided by the hotel):
Guests will love the updated oversized guest rooms, 24 hour room service, local dining options and proximity to all Orlando attractions. Complimentary WiFi in the lobby, 20,000 square feet of meeting space, on property dining options, and resort style pool. ... more   less 
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Also Known As:
Renaissance Orlando
Orlando Renaissance

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