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“Showing its age” 3 of 5 bubbles
Review of Renaissance Orlando Airport Hotel

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Renaissance Orlando Airport Hotel
Ranked #77 of 335 Hotels in Orlando
Certificate of Excellence
Vero Beach, Florida
Level Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Showing its age”
3 of 5 bubbles Reviewed March 25, 2013

We have stayed at the Renaissance Airport serveral times. The location is supberb. Located next to the Parking Spot. We can drop off our car then walk to the hotel. Very convenient.
The rooms are spacious, but have a slight moldy odor. This has been our finding on several occasions. The bathrooms are showing their age as well. I actually would bring an airfreshner to try to "hide" the moldy smell in the room.

The bar/restaurant is good. The bartenders are great as always. Dinner was okay. Nothing to write home about. The breakfast buffet is good. Good variety.

The staff is always very kind.
As I stated, this use to be our go to hotel when we fly out of Orlando. But due to the smell in the rooms it is our "if we have to" hotel. Our hope is that the renovation from the lobby and fitness center extends to the rooms.

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kimmarlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, March 26, 2013
Thank you for your nice review of our hotel and your guest frequency. It seems that although many features of our property meet your expectations there were some conditions you were unhappy with. I would love to get more information about the room number you have noticed this with as this is not a common concern that we have heard before. The entire team at the Renaissance Orlando Airport Hotel is dedicated to providing excellent service and an impeccable guestroom thus it is very disappointing to hear we failed to deliver our promise in some ways during your stay. We apologize again and do hope we are able to to have you as a guest in the future if you travel to Orlando again.

Regards,

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,059 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (155)
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English first
Toronto, Canada
Level Contributor
397 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
4 of 5 bubbles Reviewed March 24, 2013

The newly renovated lobby truly is stunning, and makes you almost forget that this is a hotel close to the airport. Super friendly staff, nice and spacious rooms. Unfortunately, although having rooms on the Club level, we couldn't use it: it is closed on Saturday evenings.
Other than that, I would highly recommend this hotel! We travelled as a family of four, and had connecting rooms, which worked great. Our kids even tried the outdoor pool and hot tub!

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelandLearn_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, March 25, 2013
Thank you very much for the nice review of our hotel. We are pleased that your hotel experience for you and your family was memorable and comfortable. We sincerely appreciate you taking the time to post the review and we do hope that you'll be a guest with us again in the future.

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Framingham
Level Contributor
5 reviews
4 hotel reviews
4 of 5 bubbles Reviewed March 22, 2013

Due to snow in Boston we had to stay an extra day in Orlando. I highly recommned the Renaissance at the Olando airport. Rooms are spacious and well appointed. Beds were very comfortable. Bathroom had every feature you would want. All rooms have safes. Parking is in secured lot. Shuttles to the airport on the half hour is a real aid as we dropped off the car at the airport after checking in. The hotel has on site restuarant and loung but if not to your liking there are other restuarants within easy walking.

Room Tip: Upper floor will get you a great view of the setting sun at the end of the west facing hallway
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, March 23, 2013
Here's to you making it back to Boston after the snow-in but very glad we had you as our guest and sincerely appreciate the wonderful trip experience you have shared here. Much appreciated your highlights about our hotel's comfort, amenities and our rapid & friendly airport shuttle service. We do hope that you'll spend another night with us one day, perhaps two? And glad you enjoyed those awesome sunset views from the upper southwest facing guestrooms. They are indeed beautiful.

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
194 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed March 22, 2013

We stayed here in Jan. 2013 &, while it seemed to be older than older Renaissances in which we've stayed, the staff is superb, really on top of things & ready to go above & beyond. There was a nice breakfast buffet & the wait staff was not only super-attentive, but every waitress looked out for every table, it seemed, and they all acted in concert & harmony to make breakfast run smoothly (and seemed to be super-friendly not only to us but to each other). The van driver (who took us to the airport to fetch a rental car and who MAYBE was named Dan) was very nice to us. I thought the gym was quite run-down. I would consider staying again if I needed to be close to the airport before or after a flight, but I do think there are better Marriott options in the Orlando area.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank preplady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, March 23, 2013
We are glad you really enjoyed your stay with us and that our great staff was accommodating and attentive. Our breakfast wait staff are indeed top notch and so glad that Dan was your airport shuttle driver as he is awesome! Thank you for your great review and we sincerely hope you will visit again soon. Appreciate also the fitness center remarks-we anticipate a complete refurbishment of our fitness center soon!

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 22, 2013

We stayed here on March 17th and really enjoyed this hotel. The Hotel Lobby is modern and really stunning. All Staff were extremely helpful and friendly. We had to return a rental car and then come back to the hotel for our stay. They picked us up in their shuttle minutes after we called them and brought us back. We had appetizers ( the 99 cent hand-cut Chips with cusabi sauce were killer,) and it being St. Patty's Day we both enjoyed a great upscale version of Corned Beef and Cabbage. Bartenders were great, very attentive and friendly. They have a beautiful outside pool and spa as well as a workout room. In the morning our 6am shuttle was prompt and got us right to our check-in. We would recommend this hotel very highly.

Room Tip: Request a room on the airport side to see planes landing, fun.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank QInkeeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, March 23, 2013
WOW, what an awesome review of our hotel! Thanks so much for the awesome trip experience you posted about your recent stay with us here at Renaissance Orlando Airport Hotel. Your wonderful comments about all of our staff, bartenders, shuttle drivers and your excellent food and beverage experience made our day! I will share your review with all of our team. It was such a pleasure to read and we appreciate the positive observations. You are spot on about the airport facing guestrooms and the view, especially at night! Thanks for the recommendation! We look forward to you returning again soon.

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed March 20, 2013

The accommodating staff members of this hotel made our stay exceptional from start to finish. Beautiful new lobby, great pool and well equipped fitness room. We only wish we could have stayed longer!!!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cmdauph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, March 21, 2013
Your glowing review of our hotel and our friendly staff was such a pleasure to see. We are delighted that our hotel exceeded your expectations and our guest service staff thrive on hearing feedback about our guest's experiences while staying with us. I will share this with everyone and we truly look forward to having you back soon!

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellicottville, New York
Level Contributor
75 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed March 19, 2013

This is a great option when staying near the airport. The shuttle took a long time to get there to pick us up, but once it did it was a quick ride. The hotel lobby is beautiful with a waterwall and nice, comfortable seating, and a nice looking bar and coffee shop. The problem is that it's super expensive to get anywhere around Orlando via cab. $49 each way to go down to the convention center area or Sea World, and even more to get to any of the parks - so cheaper to rent a car as the parking at the hotel is free. Rooms are big and comfortable and well-appointed. Nice option for staying near the airport in Orlando.

  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Broctoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, March 20, 2013
Thank you so much for the wonderful review you posted about your stay with us. We are delighted our staff and hotel provided a great experience for you and we appreciate the positive comments about all of our amenities and features. Taxi fares can be pricey to travel downtown or towards the Disney areas so your recommendation for car rental is right on! I've shared your outstanding comments with our team. We do hope to have you as a guest again one day!

Jim Berkley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Orlando Airport Hotel

Property: Renaissance Orlando Airport Hotel
Address: 5445 Forbes Pl, Orlando, FL 32812-9010
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Orlando
#29 Luxury Hotel in Orlando
#59 Romantic Hotel in Orlando
#101 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Orlando Airport Hotel 4*
Number of rooms: 298
Official Description (provided by the hotel):
Guests will love the updated oversized guest rooms, 24 hour room service, local dining options and proximity to all Orlando attractions. Complimentary WiFi in the lobby, 20,000 square feet of meeting space, on property dining options, and resort style pool. ... more   less 
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Also Known As:
Renaissance Orlando
Orlando Renaissance

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