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“Close to airport, free shuttle but housekeeping sucks”

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Renaissance Orlando Airport Hotel
Ranked #80 of 337 Hotels in Orlando
Certificate of Excellence
San Jose, CA
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Close to airport, free shuttle but housekeeping sucks”
Reviewed February 9, 2013

Stayed at this hotel for a week for a company function.
Pro:
- close to airport
- free airport shuttle
- food is good
- attentive conference room staff

Cons:
- the worst housekeeping staff
- dirty room
- uncomfortable bed
- phone does not work

This is by far the worst hotel that I've ever stayed at. When I first checked into my room, it was pretty good, looks clean and I went to sleep. The next morning when I woke up to brush my teeth I was shocked to see the sink turned into black color. Seemed like the drain backed up. As I'm in a hurry I just cleaned it up a bit and went out. When I got back at 6pm, my room was not yet cleaned. The sink was worst than i left it in the morning. It now even had tea leaves on it so I am sure the drain backed up pretty bad. I called the front desk to complain and was told they will get someone to clean it up and make my room. An hour passed no one came, I went to the front desk to complain and was assured someone will be there. Someone came only after 30 minutes to fix the drain. Called the front desk again for the housekeeping staff to clean the room, and again assured that housekeeping will be coming. Waited 2 more hours before someone came to clean the room with a bad attitude.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SJDUDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, February 10, 2013
Thank you for your candid remarks about our hotel. It seems that although many features of our property met your expectations there were some conditions you were unhappy with. The entire team at the Renaissance Orlando Airport Hotel is dedicated to providing excellent service and an impeccable guestroom thus it is very disappointing to hear we failed to deliver our promise in some ways during your stay. Knowing the room number you stayed in would be tremendously valuable to help us understand which date and room this happened in. If there is a possible way for you to email me at jberkley@jhmhotels.com with the room number and date that would be so much appreciated. We apologize again and do hope we are able to to have you as a guest in the future if you travel to Orlando again.

Regards,

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,088 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
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English first
Long Island, New York
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 27, 2013

Very nice rooms, had a pack and play ready to go for my daughter when we got there. Because of my status we got a free breakfast the next morning which was not just your average breakfast it was a very nice buffet.
Had a shuttle to and from MCO (we were going on a cruise so this was very useful to us). The only reason I gave 4 and not 5 starts because the shuttle when we arrived at night took quite a while to get there. It may have been something about it being 11PM but still figured it would be faster, took over 45 minutes.

  • Stayed February 2012, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KosherConsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, January 27, 2013
Thanks very much for the delightful review of our hotel. Very nice to hear that our breakfast buffet and our great location worked well for you and your family. We do apologize for the noted length of time waiting for the airport shuttle. It can get very congested at the Orlando Airport especially in the late evenings however the 45 minute wait you have noted is indeed out of the ordinary. We will do better for you next time on that service and we do hope to have you as a guest again one day!

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 25, 2013

I stayed three nights as part of an onsite business meeting. The staff was very friendly--providing nearby dining recommendations and prompt assistance with Internet connectivity issues. The boardrooms were spacious, the provided lunch was quite nice, and the service was attentive. The lobby bar had a great happy hour as well. My room was in good repair and unlike some hotels I've stayed in recently, the AC actually cooled the room. I would wholeheartedly recommend this hotel for short business trips--it's proximity to the airport make it a great choice. However, if you're interested in seeing theme parks or downtown Orlando, you will want to stay closer to the action. Cab fare downtown was in the $30 range.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, January 26, 2013
Thank you so much for the wonderful review about your recent stay with us at Renaissance Orlando Airport. We are delighted our staff and hotel facility provided a memorable guest and meeting experience for you and we appreciate the positive comments. Our entire hotel service team enjoys seeing these type of reviews and I've shared your comments with our whole staff.

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Royal Oak, Michigan
Level Contributor
143 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 24, 2013

I had a king bed room which was spacious and clean. The bathroom was good size and relatively new. (I had to put both the shower liner AND curtain inside the tub to prevent serious leakage, but what the heck - live and learn!) The room was decorated in the new business style with sleek cabinetry, good TV and desk. To be sure, this was not a room in need of updating or new styling, but it wasn't brand new. Everything in the room worked well, including the a/c which can be critical in Florida.
Check-in was smooth, although I later found they did not have my rewards number when I inquiried as to why I was not upgraded. I don't know where that miss originated (possibly with the travel agent). Dinner recommendation for a nice seafood restaurant from the front desk turned out to be a fried seafood type of bar/grill, much less than we were seeking, but I didn't see a concierge when looking for a recommendation.
The shuttle from the airport was very easy after calling for directions from the hotel operator.
There are a ton of hotels in the immediate area, but would stay here again if planning another trip.

Room Tip: There are no views so don't worry about it.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TAN31_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, January 25, 2013
We appreciate the terrific comments you have posted about your recent stay with Renaissance Orlando Airport. Our team thrives off this kind of feedback and we are very pleased that our hotel met your expectations. Hope to have you as a return guest again soon!

Thanks so Much!

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inman, SC
Level Contributor
84 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 23, 2013

I have stayed at this hotel several times over the last three or four years. It is a nice facility, and the staff is very friendly. I noticed the room furnishings are starting to show some wear and the bedding is not as comfortable as it used to be. I enjoy staying here and hope it is time to replace the bedding.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luco57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, January 24, 2013
First off, much appreciated that you are a multiple return guest with us!! Thank you for taking the time to provide your thoughts about your stay with us at the Renaissance Orlando Airport. We sincerely appreciate the nice comments about our hotel and your perspectives of the noted items and knowing this we can work on improving this area in the future. Thanks again for choosing us and we will see you on your next journey!

Jim Berkley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 23, 2013

By far the best hotel in the area! Location, decor and service are fantastic. Getting to the hotel from the airport is fast and easy. our room was large, clean and the tv was real hd not like some others that are poor conversions. All the staff were genuine and helpful with local recommendations. The restaurant and bar were great. Don't miss the bread pudding a perfect ending to the day for me.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AbeFromanlinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, January 24, 2013
Our appreciation to you for your selection of Renaissance Orlando Airport Hotel and your kind and upbeat review of our hotel during your recent visit to Orlando. We are simply delighted you had such a pleasant stay and I have shared your comments with all of our team. Your review has made our day!! Our staff looks forward to welcoming you back soon!

And yes, our Chef prepared scratch made Bread Pudding, a secret local receipe of our wonderful Chef Roger, is a big hit with everyone and glad it became a discovery of your while here as our guest!

Regards,

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, New Mexico, United States
Level Contributor
114 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 22, 2013 via mobile

We stayed here because we had an unexpected layover and this was a reward night. If this wasn't a free night I don't know that I would have enjoyed it. The bathroom was messy, it ha rust on the tub. The bed was big but we had to put the sheets back on, which bothered us a little. It is a decent room hardly worth the cost it would have been without the reward

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, January 24, 2013
Thank you for taking the time to review the Renaissance Orlando Airport Hotel and thank you for sharing your experience. I'm grateful for the candid remarks and I am sorry you found some portions of your stay subpar. We do strive to always exceed our guest's expectations and in this case it is clear you expected more. I appreciate your comments and look forward to the opportunity of hopefully serving you again.

Regards,

Jim Berkley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Orlando Airport Hotel

Property: Renaissance Orlando Airport Hotel
Address: 5445 Forbes Pl, Orlando, FL 32812-9010
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Orlando
#30 Luxury Hotel in Orlando
#59 Romantic Hotel in Orlando
#101 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Orlando Airport Hotel 4*
Number of rooms: 298
Official Description (provided by the hotel):
Guests will love the updated oversized guest rooms, 24 hour room service, local dining options and proximity to all Orlando attractions. Complimentary WiFi in the lobby, 20,000 square feet of meeting space, on property dining options, and resort style pool. ... more   less 
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Also Known As:
Renaissance Orlando
Orlando Renaissance

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