I have just come home from attending a conference at the Renaissance Orlando Airport hotel, and I am taking the time to write because of the outstanding service that I received at this hotel, at every level. When I checked in, I felt that I had just come home - each of the people that greeted me, from the bellhop, to the registration agent, and guest services representative, I was made to feel that I was the only guest that they had been waiting to arrive. As an observer of a kosher diet, I had arranged for my food to be arrived Thursday night, and was immediately told that it had indeed been arrived, and was asked how I wished for the food to be prepared and served. Several banquet staff sought me out to make sure that they knew exactly what I needed, so that they can make sure that I was taken care of properly. The wait staff knew who I was, and made me comfortable when serving me, and everything was done exactly how I had requested. In addition, the housekeeper accommodated my special request to leave the room unlocked and with the lights on so that I did not have to violate my Sabbath restrictions. This hotel obviously has done an excellent job in guest relation training. Besides, it is a beautifully appointed hotel, the room is large and nicely decorated, and the bathroom is large and comfortable. The only complaint that I have is that the pool was unheated and not useable, which was disappointing. The hot tub made up for it, I guess. Otherwise, I had of the most excellent travel experiences in a long time, and I have traveled widely and often over the years.
- Official Description (provided by the hotel):
- Guests will love the updated oversized guest rooms, 24 hour room service, local dining options and proximity to all Orlando attractions. Complimentary WiFi in the lobby, 20,000 square feet of meeting space, on property dining options, and resort style pool. ... more less
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- Also Known As:
- Renaissance Orlando
- Orlando Renaissance