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“Experience at DoubleTree”

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DoubleTree by Hilton Orlando Downtown
Ranked #166 of 335 Hotels in Orlando
GreenLeadersSilver level
Parrish FL, United States
1 review
“Experience at DoubleTree”
3 of 5 bubbles Reviewed May 9, 2014

I would not stay at this hotel again, given a choice. I experienced difficulties from the time I reserved my room until I checked out of the facility. I would think twice before I stay in another DoubleTree Hotel. I even had a horrible experience in the hotel restaurant.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, May 12, 2014
It is certainly disappointing to learn that your time spent with us was not as you had anticipated and we regret any difficulties you may have experienced. Please know that our associates and management team are always available to our guests should any issues arise and are eager to address them promptly. Thank you for taking the time to make us aware of your experience. We hope that you will reach out to us directly so that we may gain a better understanding of the issues you encountered.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,299 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Lakewood Ranch, Florida
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed May 8, 2014

I have stayed at the Doubletree Downtown Orlando on three separate occasions. The staff is extremely helpful and the service excellent. The rooms are nicely appointed with extremely comfortable beds. The location is good for people who are interested in visiting downtown locations and conveniently located near I-4 to travel to areas outside of the city. My only criticism was the condition of the pool area - the patio needs some repair work.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Barb R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, May 12, 2014
It's always a special treat for us to hear from our loyal guests and to learn about their experiences. Thank you so much for choosing the DoubleTree by Hilton Orlando Downtown and sharing your praise for our staff and location. Your feedback regarding our pool area is appreciated and will be shared with our Maintenance Supervisor. We hope that the next time you are visiting the area you will allow us the pleasure of welcoming you back again.
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Naples,FL, United States
1 review
5 of 5 bubbles Reviewed May 8, 2014

Everything was very good. The only thing you may want to look into is that the carpets seemed to look as if they could stand to be cleaned They were not really bad but are getting that way. This did not affect our stay however. It was perfect.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank William A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, May 12, 2014
Hearing that your stay was perfect has brought smiles to all our faces here at the DoubleTree by Hilton Orlando Downtown. Thank you so much for your review and impressions. We would like to let you know that the hotel is currently undergoing a renewal and we hope to be able to share the upgrades with you the next time you are visiting the area.
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The Villages, United States
1 review
3 of 5 bubbles Reviewed May 7, 2014

The walls are very thin at the last two Hilton hotels I stayed in. The doors SLAM shut and you can hear everybody walking through the hallways and you can hear your next door neighbor guests' conversations. The faucet in the tub/shower leaked and dripped all night. The toilet paper holder was broken in the last hotel. They do not seem to maintain the upkeep of their rooms. They also do not provide enough condiments for two people to have more than one cup of coffee.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rebecca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, May 12, 2014
It was truly disappointing to learn that your last couple of stays with our brand were not as you had hoped. Guests are encouraged to let us know about any issues at the time of their stay so that we may address them promptly to ensure a positive experience. We hope that during your next visit you will notify us immediately if there is something we can do to make your stay exceptional. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice, United States
1 review
4 of 5 bubbles Reviewed May 7, 2014

Our accomodations at the hotel were wonderful. The staff was extremely helpful. We were there for a weekend conference and the meeting rooms were nice. The quality of the food for our banquets was not worth the money that was charged. I don't know if that was the hotel or the organization that determined the cost. I understand they even ran out of food for one of the breakfast. The location is away from most everything. No restaurants are within walking distance, all are several miles away traveling on I-4.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Beverly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, May 12, 2014
It is our desire to provide guests with exceptional service always and top notch accommodations, so we were glad to learn that you enjoyed both of these aspects of your stay. We do however regret your disappointment with the food served at the banquet and will pass along your comments to the restaurant manager. We hope to one day welcome you back and exceed your expectations. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, United States
2 reviews
3 of 5 bubbles Reviewed May 6, 2014

I had to stay here on business. It did not meet my expectations for Hilton. Overall, I found the hotel to be poorly maintained (dirty and frayed carpet, chipped doors and walls, unpleasant smell). I would not stay here on my own accord.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, May 12, 2014
Your review and insights are highly valued, thank you. It is disappointing to learn that we did not meet your expectations. We would like to let you know that our hotel is currently in the midst of a renovation and one day we hope to welcome you back again for the exceptional stay that you deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cape coral florida, United States
2 reviews
4 of 5 bubbles Reviewed May 5, 2014

had king suite for single night for a seminar in Orlando. wife and one other person in room. ate two meals in hotel restaurant. pricey with the extras-meals and parking- but it's a quality place, safe and easy. excellent. courteous staff. the entire place was clean, even the garage. food nothing special - better than average and fresh, too.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, May 12, 2014
Thank you for sharing your experience with us. It’s always great to hear when our guest’s experiences at the DoubleTree by Hilton Orlando Downtown met their expectations. We are very glad you enjoyed your stay and found our hotel to be a good value. Please come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Orlando Downtown

Property: DoubleTree by Hilton Orlando Downtown
Address: 60 S Ivanhoe Blvd, Orlando, FL 32804-6441
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#27 Green Hotel in Orlando
#118 Business Hotel in Orlando
#135 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Orlando Downtown 3.5*
Number of rooms: 341
Official Description (provided by the hotel):
The DoubleTree by Hilton Orlando Downtown offers prime accommodations near Lake Ivanhoe in downtown Orlando. Hotel guests will find themselves nine miles from Universal Studios® and 16 miles from Walt Disney World®. Attractions within two mile’s reach of the hotel include the Bob Car Performing Arts Center, Orlando Museum of Art, Orlando Science Center, Orlando Shakespeare Theater, and the Amway Arena. Hotel amenities at the DoubleTree by Hilton Orlando Downtown hotel include a rooftop Olympic-style heated swimming pool and sun deck; a 24-hour shuttle whisks hotel guests to downtown Orlando attractions within the business and culture districts. Indoors, we provide our signature fitness center, gift shop and complimentary 24-hour business center. The hotel offers a lobby coffee bar serving Starbucks® coffee, and a contemporary restaurant. Picturesque Lake Ivanhoe serves as the backdrop to 341 beautifully appointed oversized guest rooms, including 22 suites with complimentary high-speed Internet access, flat panel HDTVs, premium cable with on-demand movies, and Sweet Dreams® by Doubletree bedding. Many suites feature views of the pool area and beautiful downtown Orlando and Lake Ivanhoe. The DoubleTree by Hilton Orlando Downtown is a perfect pick for an Orlando business meeting or social event, boasting 35,000 square feet of indoor and outdoor event space. Proud to feature the largest hotel ballroom in downtown Orlando, the DoubleTree by Hilton Orlando Downtown can comfortably accommodate groups from 15 to 1000 guests. ... more   less 
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Also Known As:
Doubletree By Hilton Orlando Downtown Hotel Orlando

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