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DoubleTree by Hilton Orlando Downtown
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Reviews (1,479)
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1,016 - 1,021 of 1,479 reviews
Reviewed April 7, 2014

Was supposed to stay 5 nights but left after 2. Walls were paper thin so I felt like I was in the middle of an x-rated movie by the sounds of what went on in the other rooms. The first morning I asked for a menu and they only provided buffet. The second morning we were offered both. I expected more from a Hilton given their reputation. Was more like an upgraded Motel 6.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this reviewResponded April 15, 2014

Thank you for sharing your feedback. We were truly disappointed to learn that your visit was cut short. Please accept our sincerest apologizes for any noise disruptions that may have impacted your valued time with us. We hope that one day you will return and we can provide an experience that exceeds your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2014

WONDERFUL, super clean rooms. The hotel lobby is beautiful. The bar and restaurant are reasonable, and service is great. The coffee shop is a nice treat...!!! This hotel is in a perfect location for access to all attractions in the area, and nice restaurants are nearby.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this reviewResponded April 15, 2014

What a lovely review, thank you! We were delighted to read your comments and find out just how much you enjoyed your stay at the DoubleTree by Hilton Orlando Downtown. It is always our pleasure to provide guests with great accommodations, exceptional service and a variety of amenities to make their stay the best it can be. Please come back and stay with us again.

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Reviewed April 4, 2014

For a good night's sleep I would pick a location further away from train tracks. And it doesn't cost a whole lot extra to but a fridge in the rooms, I for one like to have a cold drink, especially if I'm awakened every hour.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Glenn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this reviewResponded April 7, 2014

Thank you for choosing the DoubleTree by Hilton Orlando Downtown. We greatly appreciate your comments and suggestions . Please visit us again soon as it would be a pleasure to welcome you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

Staff was great and very professional. We were able to check in early which was a great help. The room was clean as was the bathroom. However the rooms are very worn. The rooms need to be updated. Everything needs to be replaced. On the bright side this hotel is located close to everything downtown.

  • Stayed: March 2014, traveled as a couple
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Thank maryru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this reviewResponded April 7, 2014

Thank you for choosing the DoubleTree by Hilton Orlando Downtown and for sharing your feedback with us. Your generous praise for our associates is greatly appreciated as our staff is truly committed to ensuring that our guest's time at the hotel is memorable. We would like to let you know that renovations are currently underway at our hotel and we hope that we will have the opportunity in the future to welcome you back and surpass your expectations.

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Reviewed March 31, 2014

The only nice part of this hotel is the lobby area and the staff were nice. The rooms are dingy, smell, old furniture. The beds were comfortable but the carpet, walls, headboards, lamps are visibly old, stained, outdated. The bathroom was decent. We could not connect to the free internet in the room both days but could in the lobby. Pool is small and every other tile on the pool deck was loose and shaky. The hotel restaurant breakfast buffet was $20/person and looked like fast-food quality. They had a breakfast menu but was overpriced. Thankfully, my husband spotted a Starbucks counter across the lobby where they served fresh breakfast sandwiches, pastries and coffee reasonably priced. Our family of five (3 kids) ate breakfast for $40. Not a 4-star hotel. It needs major renovations. Very surprised it's a Hilton.

  • Stayed: March 2014, traveled with family
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Thank erin t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this reviewResponded April 7, 2014

Hearing from our guests, positive or otherwise, gives us the ability to continually improve the experience for future guests and for that we are grateful. We were sorry to learn that not every aspect of your stay was as you anticipated but the time you have taken to let us know about your impressions of our property is appreciated. We hope that one day we will have the opportunity to welcome you back and exceed your expectations. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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