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“Great customer service!”

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DoubleTree by Hilton Orlando Downtown
Ranked #164 of 337 Hotels in Orlando
GreenLeadersSilver level
Colorado Springs, Colorado
2 reviews
“Great customer service!”
Reviewed October 21, 2013

About a month ago my husband and I stayed at the Double Tree by Hilton Orlando Downtown; some of the staff went above and beyond to ensure we had a great time. We celebrated my husband's birthday while we were there, and one of the front desk clerks, Davone, was incredibly helpful. He offered to have chocolate covered strawberries sent up to our room and made sure all the details were in place--coming up with a card for me, having them delivered at the right time, great presentation, etc. Earlier I'd talked with someone who wasn't quite as helpful, so I definitely appreciated Davone's kindness and initiative. Later, some of the dining staff made my husband a cake when they heard after the fact that it had been his birthday. They sure didn't have to make this gesture, but they did and it made our day : ). I believe it was Ramon who had the cake made and served to us. Well done gentlemen!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank 666elizabethl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, October 30, 2013
It brings us great joy to learn that you and your husband had such a wonderful experience while staying at the DoubleTree by Hilton Orlando Downtown. It is always desire to surpass expectations and provide guests with exceptional service. We’re delighted that your husband enjoyed the chocolate covered strawberries and the cake that was prepared for his birthday. Thank you for your generous praise and great review. We hope that we will have the chance to welcome you both back soon.
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1,329 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (184)
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English first
Boca Raton, United States
Level Contributor
7 reviews
3 hotel reviews
Reviewed October 21, 2013

We chose this hotel when competing at Rollins College in Winter Park. The location and ease of this exit was amazing, and the staff was absolutely wonderful. The manager, David, made us feel right at home and was accomodating to all our requests. Additionally, the breakfast here is better than any other hotel we've stayed at as a team - and was included in our rate. Rooms were large and updated - plus the linens, including towels, are a step up from most hotels we use. This was well worth the little extra spent. We will stay at this property again.

Room Tip: The king rooms have a large sitting area and desk.
See more room tips
Green Features: Outstanding and helpful. Not sure the temperature settings really were environmentally friendly - was VERY cold but still comfortable.
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, October 30, 2013
At the DoubleTree by Hilton Orlando Downtown, it is always our pleasure to care for our guests and provide them with a high level of service to make their stay memorable. We are thrilled that not only did you find our associates accommodating but that you also enjoyed the comfort and location of our hotel. Please come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pompano Beach, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 21, 2013

This hotel is best for business people. The location is perfectly suited to navigate central Florida. There is a friendly staff who are willing to please. The staff is efficient and responsive. I would recommend this hotel to anyone.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank GUS G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, October 30, 2013
We cannot thank you enough for your review and recommendation. It is always our desire to provide guests with exceptional service to ensure their stay is the best it can be. We’re glad our location was beneficial for your needs and we hope that you will allow us the pleasure of welcoming you back to the DoubleTree by Hilton Orlando Downtown soon.
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Level Contributor
111 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 18, 2013 via mobile

Ok so I "named my price " and got a great bargain on the room. Still a solid 3 or 3 and 1/2 star hotel. Valet parking a bit pricey but standard for the area. Left my cell phone in the car at check in, the valet retrieved it AND delivered it to my room promptly. Clean and quiet room, safe area and conveniently located on a pretty downtown lake. Quality linens and towels are Aldo a plus.

Stayed October 2013, traveled solo
Helpful?
Thank Jimy32301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, October 23, 2013
It’s great to hear from our guests and learn that our convenient location, amenities, services, and accommodations all fully met their needs. We are delighted you enjoyed your stay at the DoubleTree by Hilton Orlando Downtown and we truly appreciate your review. Please come back soon.
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Hallandale Beach, United States
1 review
Reviewed October 17, 2013

I was very happy with this location and the staff. The hotel was very clean, our room was very quiet. This was a great nights rest for my wife and I to rest after a long days work in our new home in the area.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, October 23, 2013
Thank you very much for your review of the DoubleTree by Hilton Orlando Downtown. It is always our desire to provide our guests with great service and accommodations to make their experience with us memorable. We are delighted that you and your wife found our location to be perfect for your needs and that you both enjoyed a good night’s rest. Please come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 16, 2013

We always get up early, 5-6 a.m. Went down to get a cup of coffee and a paper. No Sunday Paper, you are kidding me NO not available. Coffee non in lobby and the coffe shop Star B doesn't open until 7 a.m. getting a cooking doesn't make up for this. We will find a different hotel next time. You would think with the number of international traveler which we met 2 in elevator at 5:10 a.m. looking for exactly what we were looking for. Otherwise nice typical hotel.

  • Stayed October 2013, traveled with friends
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 505judym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, October 23, 2013
It is thoroughly disappointing to learn when a guests' stay does not live up to their expectations in all ways. We were sorry to learn of your dismay regarding the availability of coffee and the paper early Sunday morning. Your feedback is appreciated and we will share your comments with our management team. Thank you for taking time to post your review, we hope that one day you will give us another chance to welcome you back and exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 15, 2013

This was a nice hotel with friendly staff. Although it could have been cleaner. Our toilet leaked water out of the bottom. But all in all it was fine. We had a nice big room with a comfy bed.

Good location. Close to lots of restaurants. There are train tracks right there and it can be noisy when the trains go by. This never interrupted my sleep though.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sands85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, October 23, 2013
Thank you for posting your feedback. We ask that you accept our sincerest apology for the issue in the bathroom. Please know that we are always eager to address any concerns you may have while staying with us. We are glad that in spite of this problem, you enjoyed the comfort of your room and our hotel’s close proximity to area restaurants. Thank you again for your review, we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Orlando Downtown

Property: DoubleTree by Hilton Orlando Downtown
Address: 60 S Ivanhoe Blvd, Orlando, FL 32804-6441
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Green Hotel in Orlando
#118 Business Hotel in Orlando
#135 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Orlando Downtown 3.5*
Number of rooms: 341
Official Description (provided by the hotel):
The DoubleTree by Hilton Orlando Downtown offers prime accommodations near Lake Ivanhoe in downtown Orlando. Hotel guests will find themselves nine miles from Universal Studios® and 16 miles from Walt Disney World®. Attractions within two mile’s reach of the hotel include the Bob Car Performing Arts Center, Orlando Museum of Art, Orlando Science Center, Orlando Shakespeare Theater, and the Amway Arena. Hotel amenities at the DoubleTree by Hilton Orlando Downtown hotel include a rooftop Olympic-style heated swimming pool and sun deck; a 24-hour shuttle whisks hotel guests to downtown Orlando attractions within the business and culture districts. Indoors, we provide our signature fitness center, gift shop and complimentary 24-hour business center. The hotel offers a lobby coffee bar serving Starbucks® coffee, and a contemporary restaurant. Picturesque Lake Ivanhoe serves as the backdrop to 341 beautifully appointed oversized guest rooms, including 22 suites with complimentary high-speed Internet access, flat panel HDTVs, premium cable with on-demand movies, and Sweet Dreams® by Doubletree bedding. Many suites feature views of the pool area and beautiful downtown Orlando and Lake Ivanhoe. The DoubleTree by Hilton Orlando Downtown is a perfect pick for an Orlando business meeting or social event, boasting 35,000 square feet of indoor and outdoor event space. Proud to feature the largest hotel ballroom in downtown Orlando, the DoubleTree by Hilton Orlando Downtown can comfortably accommodate groups from 15 to 1000 guests. ... more   less 
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Also Known As:
Doubletree By Hilton Orlando Downtown Hotel Orlando

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