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“Very Enjoyable”

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DoubleTree by Hilton Orlando Downtown
Ranked #159 of 338 Hotels in Orlando
GreenLeadersSilver level
Somerset
Level 6 Contributor
157 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Very Enjoyable”
Reviewed August 4, 2013

Very pleasant hotel in Downtown Orlando, Valet parking very easy, staff at reception very efficient and we did enjoy our warm cookies!.

Room was spacious and very clean. The pool was very welcome in the heat although the hotel itself seemed to want to keep the temperature as low as possible - it was pretty chilly in the corridors and bar! There was an excellent fitness room which is always useful with the amount of food on offer!

We were particularly impressed by the free shuttle bus offered by the hotel. We had asked at reception how to get to a restaurant about 3 miles away and within two minutes we were on our way. A phone call as we finished our meal and 10 minutes later we were picked up and returned to the hotel.

Would recommend to anyone.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThemaceSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie B, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, August 5, 2013
Thank you for sharing your experience and we are so glad to hear you enjoyed the amenties of the hotel including our convenient shuttle service!

Best regards,
Stephanie Banks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,346 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (185)
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English first
Ormond Beach, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 31, 2013

Clean, friendly hotel. As a single woman staying in a business hotel, I felt very comfortable. Staff was extremely pleasant from the Valet parking my car to the check in, to the staff delivering my room service food. They even called me to ask if they could pick up my finished tray! Cookie at check in was nice as well. All in all a very nice stay.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Charlene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie B, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, August 5, 2013
We are pleased that you felt comfortable and safe during your stay and that you enjoyed the staff and the service!
We hope to see back with us soon!

Appreciatively,
Stephanie Banks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmetto
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 28, 2013 via mobile

Our first issue was with checking in. The key wouldn't work, we down stairs to get another key and that one didn't work. Called the front desk and they said they would send maintence. 45 mins later we went back down stairs to get another room since now they would only pick up the in service phone but not ever talk to me. Went to the buffet this morning and all the food was cold execpt for the make your own waffles. And the service was some of the worst I have ever received.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eacobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie B, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, July 29, 2013
We appreciate you letting us know about your experience. We do apologize for the Room Key issue. At the time, our server was crashing and led to a complete system failure. Of course it is never our intention to inconvenience our guets but we do appreciate the patience while we worked to remedy the situation. I am sharing your comments regarding breakfast with our culinary team so we can implement a plan for improvement.

Thank you,
Stephanie Banks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, United States
1 review
Reviewed July 25, 2013

Excellent service, clean & confortable bed. If you are a light sleeper the train will wake you at least once, but still it was a very good value for the price. Restaurant, covered parking, and security was all great bonuses. Will stay here again

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rosio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie B, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, August 5, 2013
We are so happy to hear that you will come back to us and we look forward to seeing you again!

Respectfully,
Stephanie Banks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, United States
1 review
Reviewed July 24, 2013

Friendly staff and clean rooms. IF in the event there is any issues, management is EXCELLENT in handling them promptly and to your expectations! Our stay at the hotel was following our wedding in Orlando. It's conveniently located downtown so you can take advantage of the venues there. Expect to pay for breakfast... its not your typical "free continental breakfast". Starbuck is also conveniently located in the lobby. Overall, great experience!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brandon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie B, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, August 5, 2013
We thank you for sharing your experience and congratulations again!

Warmly,
Stephanie Banks
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Euless, United States
2 reviews
Reviewed July 23, 2013

We got a great rate because we were visiting a local college. The Hotel was conveniently located and was enjoyable to stay in. We didn't have a refrig or micro in the room upon arrival but after requesting the staff immediately brought them up. Everything was clean, comfortable and quiet. Self parking was easy and convenient. I would definitely stay here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joyce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie B, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, August 5, 2013
We hope you do stay again and we look forward to that opportunity!

Thank you so much!
Stephanie Banks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tarpon Springs, United States
1 review
Reviewed July 23, 2013

The tub to shower converter did not work, could not turn down the air conditioner. The breakfast buffet was cold & some items were not replaced. My tea arrived after I was finished eating. Couple of wait staff in restaurant were not pleasant while others were very helpful & pleasant. The lobby & valet service was excellent. The hotel was in process of renovating which was not as distracting as it could have been. Conference room was great. Lunch plans for conference ran smoothly. Overall it was okay with the exceptions above.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Yvonne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie B, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this review, August 5, 2013
We are glad to hear of the things we did well and apologize for the things we did not. We will definitely utilize your commnets to make improvements and we appreciate your help with this!

Sincerely,
Stephanie Banks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Orlando Downtown

Property: DoubleTree by Hilton Orlando Downtown
Address: 60 S Ivanhoe Blvd, Orlando, FL 32804-6441
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Green Hotel in Orlando
#118 Business Hotel in Orlando
#135 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Orlando Downtown 3.5*
Number of rooms: 341
Official Description (provided by the hotel):
The DoubleTree by Hilton Orlando Downtown offers prime accommodations near Lake Ivanhoe in downtown Orlando. Hotel guests will find themselves nine miles from Universal Studios® and 16 miles from Walt Disney World®. Attractions within two mile’s reach of the hotel include the Bob Car Performing Arts Center, Orlando Museum of Art, Orlando Science Center, Orlando Shakespeare Theater, and the Amway Arena. Hotel amenities at the DoubleTree by Hilton Orlando Downtown hotel include a rooftop Olympic-style heated swimming pool and sun deck; a 24-hour shuttle whisks hotel guests to downtown Orlando attractions within the business and culture districts. Indoors, we provide our signature fitness center, gift shop and complimentary 24-hour business center. The hotel offers a lobby coffee bar serving Starbucks® coffee, and a contemporary restaurant. Picturesque Lake Ivanhoe serves as the backdrop to 341 beautifully appointed oversized guest rooms, including 22 suites with complimentary high-speed Internet access, flat panel HDTVs, premium cable with on-demand movies, and Sweet Dreams® by Doubletree bedding. Many suites feature views of the pool area and beautiful downtown Orlando and Lake Ivanhoe. The DoubleTree by Hilton Orlando Downtown is a perfect pick for an Orlando business meeting or social event, boasting 35,000 square feet of indoor and outdoor event space. Proud to feature the largest hotel ballroom in downtown Orlando, the DoubleTree by Hilton Orlando Downtown can comfortably accommodate groups from 15 to 1000 guests. ... more   less 
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Also Known As:
Doubletree By Hilton Orlando Downtown Hotel Orlando

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