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DoubleTree by Hilton Orlando Downtown
Ranked #148 of 340 Hotels in Orlando
GreenLeadersSilver level
Reviewed March 10, 2013

first night overbooked. promised an upgrade the next morning. after sleeping on a hide-a-bed and a roll around bed, went to desk next morning no upgrade was availible. came back later the same night, upgrade wasnt an upgrade. find out after we got a regular room that refridgerator are by request only and microwaves are an additional $10.00 per night.
after getting fridge up to room, the electrical recepticle doesnt work :(
moved fridge into bathroom just so we didnt have to swap rooms for the 4th time.

  • Stayed: March 2013
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1  Thank strokr383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie B, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this reviewResponded March 12, 2013

We’re very sorry that we were unable to offer you the proper accommodations you expected, while staying with us. We try to accommodate 100% of our guests, but overbooking situations unfortunately can happen. Please accept our apologies for the inconvenient circumstances and contact me directly so I can help make things right.

Kind Regards,
Stephanie Banks
General Manager

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1,249 - 1,255 of 1,462 reviews

Reviewed March 6, 2013

If you are travelling to Orlando for business, stay here to avoid the massive amounts of tourists. The staff is extremely professional and accommodating. The entire experience was customer centric.
Upon arriving at the hotel you will be greeted by the valet, but feel free to self-park. At check in, you will be greeted with a warm cookie and a friendly face. The rooms are large and classically decorated, as if Ralph Lauren had decorated it himself. The room service is excellent and I am still thinking about the blackened shrimp Cesar. The beds are extremely comfortable and the bathrooms are perfect. On your way out for the day, a Starbuck's located in the lobby is a great perk and helps you start your day off right. After making the mistake of staying at other hotels, this is my new home when travelling in Orlando.

  • Stayed: February 2013, traveled on business
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Thank hparkerray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie B, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this reviewResponded March 12, 2013

Thank you! We appreciate being selected as your Orlando based home away from home! We will strive to always exceed your expectations and make the perfect blackened shrimp caesar salad!

Sincerely,
Stephanie Banks
General Manager

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Reviewed February 27, 2013

Never stayed in a hotel were ear plugs were standard issue to all guest. The Staff service was Great. Its just to noisey, when trying to get sleep. The location is good, next to I-4. The rooms were clean. The Breakfast bar was great as well and free.

  • Stayed: February 2013, traveled on business
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Thank 11Bill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie B, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this reviewResponded March 1, 2013

We are very happy to hear that you enjoyed almost all of your experience at the hotel. We hope that you truly think of us more than the lowest scale rating as this was quite a surprise to see with all the good comments you focused on. We are sorry that you felt you had some disturbing noise issues and we are always happy to help our guests, in any way, if reported to the front desk.

Warm Regards,
Stephanie Banks
General Manager

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Reviewed February 27, 2013

The room is very good. Some of the employyes at the front desk are very nice, other not. The service at the room was excelent and very quick and freindly. The parking is not good at all, too expensive $17 per night, without option to pa, dirty and without security.

  • Stayed: February 2013, traveled as a couple
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Thank wrp29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie B, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this reviewResponded March 1, 2013

Thank you for your comments and we are very happy your enjoyed our Sweet Dreams bed! I do need to let you know that we do have security, we have foot patrol that are constantly logging in to check points as well as surveillance and if you are concerned just please let the front desk as were happy to share our security procedures with our guests!

Sincerely,

Stephanie Banks
General Manager

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Reviewed February 25, 2013

The room was very nice and clean. The bed was quite confortable and I enjoyed the little snacks laid out in the Hilton Honors Lounge. However, the $17/day parking was a bit steep and I was disappointed that upon my late check-in (12:30am), I had no eating options available to me...no room service, no bar food, not even a vending machine with some snacks in it. That all said, I would probably stay there again, but I would be a little better prepared.

Room Tip: Enroll in the Hilton Honors program, it gets you a room on the upper floors with access to the Honor...
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  • Stayed: February 2013, traveled on business
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Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie B, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this reviewResponded February 27, 2013

Thank you for your comments and we do have plans to provide some options on food service for our late arrivals, so hopefully, on your next trip, you will enjoy our improvements!

We apprecaite hearing from you!
Stephanie Banks
General Manager

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Reviewed February 20, 2013

Comfortable bed and quiet room. The check-in and check-out process was easy and the front desk staff were friendly. We were able to get a nice restaurant recommendation for dinner, just down the street. No problems during my one-night stay. I enjoyed the continental breakfast with my co-workers in the morning.

Room Tip: Rooms facing away from the train tracks are quieter.
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Stayed: December 2012, traveled on business
1  Thank elilip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie B, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this reviewResponded February 27, 2013

Thank you so much for mentioning our friendly team, they truly appreciate your kind words!
Hope to see you again soon!

Warmest wishes,
Stephanei Banks
General Manager

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Reviewed February 18, 2013

Nice, Clean Room. I didn't use any of the amenities but I had a great view of the pool from my room and it looked nice. I read reviews about the expensive parking, so I knew not to rent a car. Shuttle service was fast and takes you anywhere within 4 miles at no charge. Front desk is also great about getting a taxi or car service. Complimentary wifi was nice as well. Would definitely stay again.

  • Stayed: February 2013, traveled solo
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Thank Tori_Font
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie B, General Manager at DoubleTree by Hilton Orlando Downtown, responded to this reviewResponded February 27, 2013

So glad to hear about your great stay and we would love to have you back!!!
See you then!

Sincerely,
Stephanie Bnaks
General Manager

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Additional Information about DoubleTree by Hilton Orlando Downtown

Address: 60 S Ivanhoe Blvd, Orlando, FL 32804-6441
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Green Hotel in Orlando
#118 Business Hotel in Orlando
#135 Romantic Hotel in Orlando
Price Range: $157 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Orlando Downtown 3.5*
Number of rooms: 341
Official Description (provided by the hotel):
The DoubleTree by Hilton Orlando Downtown offers prime accommodations near Lake Ivanhoe in downtown Orlando. Hotel guests will find themselves nine miles from Universal Studios® and 16 miles from Walt Disney World®. Attractions within two mile’s reach of the hotel include the Bob Car Performing Arts Center, Orlando Museum of Art, Orlando Science Center, Orlando Shakespeare Theater, and the Amway Arena. Hotel amenities at the DoubleTree by Hilton Orlando Downtown hotel include a rooftop Olympic-style heated swimming pool and sun deck; a 24-hour shuttle whisks hotel guests to downtown Orlando attractions within the business and culture districts. Indoors, we provide our signature fitness center, gift shop and complimentary 24-hour business center. The hotel offers a lobby coffee bar serving Starbucks® coffee, and a contemporary restaurant. Picturesque Lake Ivanhoe serves as the backdrop to 341 beautifully appointed oversized guest rooms, including 22 suites with complimentary high-speed Internet access, flat panel HDTVs, premium cable with on-demand movies, and Sweet Dreams® by Doubletree bedding. Many suites feature views of the pool area and beautiful downtown Orlando and Lake Ivanhoe. The DoubleTree by Hilton Orlando Downtown is a perfect pick for an Orlando business meeting or social event, boasting 35,000 square feet of indoor and outdoor event space. Proud to feature the largest hotel ballroom in downtown Orlando, the DoubleTree by Hilton Orlando Downtown can comfortably accommodate groups from 15 to 1000 guests. ... more   less 
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Also Known As:
Doubletree By Hilton Orlando Downtown Hotel Orlando

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