My husband and I visited this hotel on a trip to see our son. We were disappointed with our stay and will most likely choose another property on our next visit. I cannot complain about the food and beverage department or valet sevice. Those preformed as anticipated, but other departments did not meet up to my other Doubletree experiences. Well that was until on the second day when I called the 800 customer care line for Hilton. I had never had to ask for customer service beyond the manager at a hotel before, EVER. After I called and everything started to flow beautifully. But it did take that call. I will give one example; we arrive, check in and attempt to set a wake up call for the morning. I go over the the phone, look at the pre-set numbers and press the one labeled "wake up call". I hear the phone dialing and I get an automated answer for Sheraton reservations. Yes the competition. I try it again, same response. I acknowledge that I am jet lagged and ask my husband to try it. He does and gets the same result. So I call down to the front desk and explain the scenario. They tell me I must have dialed incorrectly. Really? Without getting into it, I asked if they could set my wake up call. They did. It worked, but I didn't need it. Our neighbor was an early riser and rude about it. We ended up changing rooms, which I am pleased that Doubletree could accommodate. But that took a little effort too. We did have a problem with the wake up call system again, where it failed us. But Doubletree tried to make up with a apology letter and breakfast for my family. It is appreciated. This could all be due to the renovations going on and tempory, but everything put together soured my opinion.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Orlando Downtown offers prime accommodations near Lake Ivanhoe in downtown Orlando. Hotel guests will find themselves nine miles from Universal Studios® and 16 miles from Walt Disney World®. Attractions within two mile’s reach of the hotel include the Bob Car Performing Arts Center, Orlando Museum of Art, Orlando Science Center, Orlando Shakespeare Theater, and the Amway Arena. Hotel amenities at the DoubleTree by Hilton Orlando Downtown hotel include a rooftop Olympic-style heated swimming pool and sun deck; a 24-hour shuttle whisks hotel guests to downtown Orlando attractions within the business and culture districts. Indoors, we provide our signature fitness center, gift shop and complimentary 24-hour business center. The hotel offers a lobby coffee bar serving Starbucks® coffee, and a contemporary restaurant. Picturesque Lake Ivanhoe serves as the backdrop to 341 beautifully appointed oversized guest rooms, including 22 suites with complimentary high-speed Internet access, flat panel HDTVs, premium cable with on-demand movies, and Sweet Dreams® by Doubletree bedding. Many suites feature views of the pool area and beautiful downtown Orlando and Lake Ivanhoe. The DoubleTree by Hilton Orlando Downtown is a perfect pick for an Orlando business meeting or social event, boasting 35,000 square feet of indoor and outdoor event space. Proud to feature the largest hotel ballroom in downtown Orlando, the DoubleTree by Hilton Orlando Downtown can comfortably accommodate groups from 15 to 1000 guests. ... more less
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- Also Known As:
- Doubletree By Hilton Orlando Downtown Hotel Orlando