This property was an absolute disappointment. While the location is not ideal, it is ridiculous that their parking garage charges more than $15 a night. This is absurd for a hotel that's away from everything and which doesn't offer anything special. Then there was the filthy carpet in our room. This thing hasn't been truly cleaned in ages (they've merely vacuumed it, but there were nasty stains all over). The same thing goes for the bed-covers. I guess this would be acceptable at some cheap motel, but not at this kind property. Additionally, the shower-head was covered with some white solid material which has accumulated for a very long time. The ice machine and the vending machines on our floor were out of service. This place needs to seriously address its housekeeping and maintainance.
Last, there was the customer service. When I called to confirm my reservation I was "helped" by a woman named Heather whose attitude was so poor that it foreshadowed what I was going to deal with upon arrival. Other members of the staff were kind enough, which sort of compensated for her mediocre customer service skills.
I will continue to use the services of this hotel chain, but I will never stay at this particular location. A customer deserves better.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Orlando Downtown offers prime accommodations near Lake Ivanhoe in downtown Orlando. Hotel guests will find themselves nine miles from Universal Studios® and 16 miles from Walt Disney World®. Attractions within two mile’s reach of the hotel include the Bob Car Performing Arts Center, Orlando Museum of Art, Orlando Science Center, Orlando Shakespeare Theater, and the Amway Arena. Hotel amenities at the DoubleTree by Hilton Orlando Downtown hotel include a rooftop Olympic-style heated swimming pool and sun deck; a 24-hour shuttle whisks hotel guests to downtown Orlando attractions within the business and culture districts. Indoors, we provide our signature fitness center, gift shop and complimentary 24-hour business center. The hotel offers a lobby coffee bar serving Starbucks® coffee, and a contemporary restaurant. Picturesque Lake Ivanhoe serves as the backdrop to 341 beautifully appointed oversized guest rooms, including 22 suites with complimentary high-speed Internet access, flat panel HDTVs, premium cable with on-demand movies, and Sweet Dreams® by Doubletree bedding. Many suites feature views of the pool area and beautiful downtown Orlando and Lake Ivanhoe. The DoubleTree by Hilton Orlando Downtown is a perfect pick for an Orlando business meeting or social event, boasting 35,000 square feet of indoor and outdoor event space. Proud to feature the largest hotel ballroom in downtown Orlando, the DoubleTree by Hilton Orlando Downtown can comfortably accommodate groups from 15 to 1000 guests. ... more less
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- Also Known As:
- Doubletree By Hilton Orlando Downtown Hotel Orlando